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March 2023 by jason register
Very nice and helpful
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June 2022 by K T.
I wish I could give 0 star on this vet. As other people say on their reviews, they are terrible. They don't even care about your pets. All they care is money. After I had been going to this vet believing they were doing right, I realized I was wrong. They are rude and don't even respect you and your babies! I should have taken my baby to a different vet sooner. I found a very sweet and careful vet who has a lot more knowledge and respectful than this vet later on, but it was too late for my baby.. I don't want anybody to experience this, so if you could, stay away from this vet.
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April 2022 by Cathy R.
Worst experience I have ever had. Called on a Thursday morning to see if I could bring my old, crippled dog in to be put down on Friday. She gave me a 2pm appt. I arrived, upset already for what was about to happen and was told my appt was for Thursday and they would still do the euthanasia but I could not be present. The rude receptionist blamed me by saying she had called and left a message. Well I said my goodbyes, paid and left in tears, also pissed off...but wait there's more....she forgot to get me to sign the form and didn't call me till after 7pm...I was not answering my phone as I was still upset. My baby sat in a kennel all day and night due to their incompetent receptionist, now I have to go back this am to sign paperwork. I better be with her or I will be filing a lawsuit
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December 2021 by Corey T.
Do NOT take your pets here. All they will do is look for any way to charge you more than you need to pay. It is the equivalent to taking your car to a bad mechanic. The last time I took my cat in for ulcers of his mouth they charged me $180, the time before that $120. And nothing changed! None of the "treatment" worked, none of the shots worked, none of the medicine worked, and of course there's a $50 "consultation" fee that we shouldn't have had to ever pay because we had been taking him there for the same problem! We knew what was wrong! I took him to another vet and within a day they diagnosed him correctly. Turns out he didn't have ulcers at all! So that was either poor vet experience or an excuse to get more money out of us. The new vet also realized he was severely dehydrated which is something Emerald coast didn't even acknowledge (mind you we took him to both vets within a week). Also Emerald coast was trying to charge us upwards of $3,000 for the surgery on his mouth that he needs, where as the new vet estimated it at $900!!! Absolute crooks that have no sympathy for pets or a passion in their field. I'm disgusted with these people. My poor cat was literally dying, hadn't eaten for 4 days, and they charged me $270 for all this medicine and treatments and IT DID NOTHING FOR HIM, and when we expressed the urgency of the situation we were told rudely "Well it's going to be $500 to leave him here". I take him to a new vet yesterday and today he's totally fine, and I only paid $170 for all of his medication AND a shot. Please, save your money and your pets life by avoiding this place!!!
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September 2021 by Hannah F.
This place has a bad rep- but I had to get my fur babies seen! My 6 month old kitten threw up a WORM! Nasty. Cue panic attack. I have another cat who's almost 1, and I assumed he probably had worms too. I took my vomiting cat to the pet ER immediately - only to be told it's gonna be an expensive bill, and it's not emergent so I should just go to a vet. So I called my normal vet, and they had no openings for almost a week. Every other vet I called, said no new clients. Until I called this place! They were able to fit me in next day, and take both of my cats in! I took my guys in, the place was really clean, the receptionist was very nice as well. I did wait about 30 minutes to get a room with my boys, because I was not willing to let them take my boys without me supervising (due to the bad Yelp reviews.) All together the appointment was an hour and a half (not bad) and it cost about 60$ to treat both my boys, plus 50$ for flea treatment which would help prevent the worm they got. I was so happy and so grateful, and I have nothing but thanks for this place. TLDR; fair price, reasonable appointment time duration. Clean facility with very nice staff.
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July 2021 by Amy E.
I took my beautiful rag doll cat here for an emergency urinary blockage. As soon as I got there I had a bad feeling. They took Teddy and the tech said " I'll start the catheter. They originally wanted a 500 deposit but then just decided to give me an estimate. They x ray him without even asking me if I wanted them to do that. Then they take me into a small room where the vet who has NO COMPASSION telling me it will be 2743.00 and no payment plan and no way to work with me even telling me to set up a "fund me" page. All he cares about is money. I tried for hours to see if I could get the money but I could not. Then they bring Teddy out charging me 200.00 for only X raying him and exam. They DID NOT insert the catheter and the vet refused to give Teddy pain meds or antibiotics till he could see another vet which I took him later that day and they are charging me less than 1000 and said it could even be less than that. DO NOT TAKE YOUR ANIMALS HERE.
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July 2021 by Margaret Amos
He is very caring and takes the time to speak to you and answer all your questions. He spaded my female bully and did an amazing job.
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May 2021 by Matthew Hondersin
Can't believe this place is still in business! I left my Skye Terrier in their care to be groomed, then when I came back hours later, they tell me they mistaken my Skye Terrier for somene else's dog and nudiered it. To add insult to injury, they made me pay for the operation that I didn't even ask for. Unbelieveable.
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May 2021 by John L.
First, the location is convenient. No complaints there. I wanted to get a paper prescription because I wanted to save over $100 by getting the prescriptions at Costco. The receptionist told me that the vet said that he DIDN'T HAVE TIME to write the prescription. I drove to Costco in Mobile to get the prescriptions with their medical records and the pharmacist rightly told me she couldn't fill the prescription without a prescription. The clinic closed ten minutes before so the pharmacist couldn't call. Today, I asked for a written prescription, which they were able to do; HOWEVER, their policy is to charge $10 per written prescription. Another of the office staff said that prescription pads cost money. What a surprise! So does everything else when running a business. I believe the policy is is to recoup funds for not filling the prescriptions in their office! Their policy is going to cost them greatly -- thousand$$$$ per year -- since we have five cats in addition to the two dogs who were seen Saturday, two of which are senior. By the way, I never met the vet, and have no idea how the animals were treated since it was a simple annual exam, shots for one of the dogs, and heart worm test.
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April 2021 by Tron B.
STAY AWAY The vets here have no respect for animals and only care about your money. I brought my dog in for a dental cleaning and they dared neutered him instead... I ended up being charged 200+ for an operation I didn't ask for. The vets and receptionists were unhelpful and were quick to turn my complaints away. On another occasion, a friend's dog was staying here for their daycare services and ended up being attacked by other dogs and was near mutilated! He ended up having to stay at this vet for a month for care, but his necessary, very expensive surgeries had to be paid for. He was traumatized of other dogs since. Therefore, I repeat, STAY AWAY
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April 2021 by Derek F.
This place sucks. One of vets is an idiot. One of my dogs tested positive for Giardia, the vet only fecal tested. Didn't blood test. My other dog was a false negative and tested positive on a blood test, two weeks later. Cost me 2200 at an emergency vet when my dog stopped compensating. The emergency vet asked, "Why didn't he treat both dogs?" They never answer the phone. They never call back. Would give zero stars if I could. Daycare and boarding center is great. I am finding a new vet. Do yourself a favor and stay away from this place.
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February 2021 by Sherrie M.
The brid dr told and me if my bird got sick again to call them and they will fill her meds. She has chronic respiratory problems. LIE!! I tried to get it filled and they said no. I needed an appt. Today is 2/6 and they can't see her until 2/16. Now there is a good chance my bird will die. If you care about your pet at all do not take them to these people.
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December 2020 by Lizmara Torres
The staff is RUDE and HUNG UP on me for inquiring on the status of my friends cat in renal failure. She asked me to call since I’m an RN. They told me they wouldn’t disclose their clients information. I asked if there was a privacy document signed and I was hung up on. What customer service!!! Pets don’t have HIPPA protection and there was no privacy or confidentiality form signed.
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December 2020 by Bernadette G.
It's rare to find a vet that's in it for the animals and not for the money. After going to other vets the wanted crazy amounts of money to help my dog. They told me she was gonna die and wouldn't make it thru the night! They said if i couldn't do the surgery i need to put her down. Yesterday i went into Emerald coast animal hospital to put my dog down. They got us into a room with candles lit and all. Then comes in the vet tech April. She took one look at Molly and said let me bring her to see the doctor. Then in walks an amazing man Dr. Culotta! He came in to inform me that Molly was not going to be put to sleep that day that he was gonna save her! He said if money was the only issue then he would lose money to save her life. This amazing man and his staff turned the worst day of my life into one of the greatest! There's no way to truly express how grateful I am to him and his staff for saving my Molly's life! Today i picked up Molly and took her home alive and well all because a Doctor cared more about the animal than money! My animals will never go anywhere else!!
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November 2020 by Theresa F.
I highly do not recommend this place to anyone I know!!! Brought my baby to them on a Saturday visit and never saw a vet only a vet tech! She was totally clueless as to what day of the week it was! She could not remember what "the vet" told her to tell us. All they wanted to do was give you an estimate of what they wanted to do and the price was outrageous! After all was said and done and over $150 for a "vet tech, " to tell you ???? What we already knew was wrong with him. Went home with medication to give, a cat, a capsule, really, a cat!!! For two days fighting with him and getting this capsule downwind then he throws it back up. Called vet 7 times to find out what to do and speaking to a "vet tech" or whatever they are, clueless! Given advise on putting him in a room with another litter box to see if he is using the box., if he was then no medicine, if not bring him back in for a visit and give him more medicine.AVOID THIS BUSINESS