-
July 2025 by Megan Johnson
Awful customer service, two employees during around but neither spoke enough English to help, after I'm they called the boss, she then explained in English
-
May 2025 by Tammy Thomas
7 years happy with them
-
April 2025 by Yahwh
This is the worst metro PCs I've ever been to why have immigrants working that don't try to understand English then hang up on you just because they don't understand you were in America maybe y'all should have more than one person in there that can help everyone ton top of that the metro PCs service sucks garbage juice soon as my plan over I'm switching services
-
January 2025 by Bob Fischer
Awesome service as usual
-
July 2024 by Rob
Some phone accessories available
-
May 2024 by leya parker
How are these guys in business? This is a joke. They don’t like to answer a phone. If you do get them before they hang up on you, they sound like rude kids. I would steer clear ppl and go to a real T-Mobile.
-
February 2024 by Yuly Pineda
I love metro good service. ?
-
December 2023 by Bryan
Tonya at the Mary Esther, FL location gave me my service with MetroPCS back in September and tonight she heard my story about having struggles and she helped me to be placed on the VIP Plan… she’s great and I come to this store whenever I need questions answered and to pay my bill. Thanks Tonya keep it up!!!
-
November 2023 by Vicky V
Staff members are professionals and they can solve almost anything that you can't with your phone
-
October 2023 by Octavia Milner
I love t mobile their great!
-
June 2023 by Wilfredo Ramirez
I want to make complaints about an authorized Metropcs sales center in Fort Walton beach fl, they make illegal sales, force me to buy accessories that I do not want and do not request as part of my phone and did not want to give me my proof of purchase, only the tick of my credit card, I would like to contact a corporate representative to take action on the matter, I will take this case until they do not continue abusing the Latino community
-
September 2022 by Cheryl Gatwood
I would give up Metro before I go to the store again! Poor customer service more concerned about being on their phone and not willing to help anyone. Worst store I've been into poor management
-
September 2021 by John Burns
Gabriel was extremely knowable and very efficient while helping me. I highly recommend the Mary Esther Cut off location
-
August 2021 by Adam P
Amazing service
-
August 2021 by Ricky
Went in to upgrade my wife's and my phone. We were looking to pickup an S9 or an S10, but they didn't have any in stock and was told it would be a 2-3 month wait for the S10... the only Samsung product they were willing to sell or had available was the S20. We were disappointed that this store, and the other 3 Sprint/T-Mobile stores we visited did not have any older Galaxy phones to purchase.
It was a complete waste of time, as I could have bought an S10 or S9 online and have in my hands in 3 days. We also wanted to merge my wife's account and mine, but were told to call a Sprint customer rep and just do it online.
It baffles me why these stores still exist, as they don't have product to purchase, or just refer you to talk to a customer rep on the phone, when I'm here in person at the store needing help.
What would you say you all you do here? Because it's not selling phones or helping customers.
