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February 2024 by Marsha Pearce
Friendly service...
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December 2023 by Phillip Cooper
A little wait but the service was excellent.
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December 2023 by growing eclectic
Great bank on Mary Esther! Robert was extremely professional and helpful two different times I went in. He was great answering all of my questions, so I could make an informed decision. Refreshing in this day and age to deal someone that goes above and beyond. Great job Robert and thank you!!
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September 2023 by Jen Heil
Krystal was very helpful and also went out of her way to give me additional resources. Good staff overall.
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April 2023 by jessica folse
In the last two months i've paid almost $1600 in overdraft fees! I've been with NF for years and i've never had this happen! The first they they helped take care of the fees and went over how to prevent it from happening again...I followed their instructions/advice and two weeks later 21 more $29 fees ($605) were on my account...I went in bawling as I didn't have the funds to correct that...today I checked my account and 10 more fees ($290)are on my accoun...so I called and once again they don't care..:how are people suppose to live and support their children with they're paying hundred and at this appoint almost thounsands of dollars in fees! It's sad the way there's no thought about what happens to someone after they charge those fees..i'm already struggling and trying to recover from something that happened to my business I don't have a spare $29 much less $1600 to give to NF!
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April 2023 by S M
The person working the drive through put the money in someone else’s account. I spent my whole lunch break on the phone trying to fix the issue. Not cool! This should not happen.
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March 2023 by Richard Carrico
Worst customer service I have ever encountered at a banking institution.
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March 2023 by DON RODRIGUEZ
A little slow but great service
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January 2023 by Sunny Beaches
This particular branch of the credit union has friendly people, it is clean and the service is always pretty quick except on military paydays. That is to be expected though. If you call the Navy Federal Credit Union on their 800 number 24 hours a day you will always get alive person English or Spanish if you request. You do not get this kind of service at any other credit union or bank that I know of! Going there is a pleasure.
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September 2022 by Axe on Jacks
Always help and I love there online banking ❤️
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August 2022 by Real Blickz
Wouldn’t cash a check thru the drive through..extremely slow
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April 2022 by Kate G
I absolutely love Mary Esther Branch! Best Credit Union around and always stellar service!
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February 2022 by Aqua 900k
Over the phone they are dookie but in the actual branch these women are the best at making sure everything is everything
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January 2022 by Rebekah Parks
Desiree at the front desk was super helpful and ensured all my questions were answered and worked to resolve my issues as quickly as possible . Thank you for the great service !
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September 2021 by Jonathan Despiau
Not a very helpful place when in need of help. It’s more about getting you out of there as soon as possible and give you any excuse why they can not help you with your request while in the branch. Even to get a credit card replacement, was given an excuse that it was not my card the problem it were the ATMs. Mary Esther branch never again and if the service continues like this, will move my business with another bank. Very disappointed experience and not to NFCU standard I have received at other branches.
