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October 2023 by Rebecca Podraza
I have always had quick, courteous, and excellent customer service from Kathy Terry. She's an excellent and delightful CSR.
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April 2023 by Shawn Leatherman
Keith at the Insurance center really worked hard to compare policies for my family. Auto quotes, renter policies and a business policy too. Fast, efficient and overall great communication with all the questions I was seeking to answer. Definitely recommended!
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December 2022 by Jon Demos
Great service from Tara & Frank. Professional and courteous.
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December 2022 by allen leger
I asked Keith Bankston to review my home owner's insurance policy with me over the phone. Because of the rising cost of home insurance in Florida, I wanted Keith to see if there were adjustments I could make to my policy without hurting my coverage. Keith found several adjustments I could make, without changing my deductible and still saved me a thousand dollars a year in my annual premium. Including a discount for retired military like myself. I can't thank Keith enough! I am certainly glad he is my insurance representative and I would highly recommend him to anyone.
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July 2022 by richie perez
Fast, professional, and very experienced in all policy needs. Keith shops all companies, upfront with any differences, and committed to ensuring you only get the coverage you need, at the price you can afford, and with a reputable company! Highly recommended!!
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July 2022 by Jill Jacobson
Heidi was so amazing. Immediately was able to assist me and find me another company after the one I was with dropped coverage for Floridians. She was so kind and understanding. She truly took time and cared. 10/10 would recommend this company to anyone.
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July 2022 by Melinda Sousa
Mary has been very helpful with our insurance needs. I would recommend them!
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July 2022 by Charles “Chuck” Frye
We worked with The Insurance Center of NW Florida for almost 6 years as our insurance agent for our house in Florida. Over the course of those 6 years, we went through multiple property managers, multiple tenants, and multiple ups-and-downs, but the Insurance Center of NW Florida, particularly Keith, remained steadfast and professional. Our policies were always handled with speed and dedication and it was the amazing team here that were the rock of our safety and peace of mind. I would highly recommend the folks at The Insurance Center of NW Florida!
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July 2022 by Nathan A
Keith has been helping me for years. Sure, we’ve run into some problems along the way like when my home owner’s insurance company folded…twice. But, Keith and his team got me the same, if not better, coverage than I had before with no break in coverage. He is quick to respond personally to my issues and always has a professional answer. I couldn’t be happier.
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July 2022 by Anthony Moody
I have been with this company for over 11 years and had Rick White dealing with my insurance. He left recently and it has gone to hell. Sent simple emails enquiring why was there an increase in my policy and Keith finally replied back that it was to do with having sub contractors. I emailed him explaining that I never have sub contractors and did not hear back until many attempts on my part to find the answer. Still took a few more emails because I got short one line answers and not explaining nothing. come to find out it was another part of my policy and NOT sub contractors, but took nearly two weeks to get the correct answer. After his rudeness on the emails I called in and asked them not to have Keith deal with me after the sour taste it had left. Shortly after that I received an email from Keith saying he will deal with me and any issues will have to come through him as he is the manager. Anyway the experience is horrible and unprofessional and very sad that after 11 years i get treated that way. I even emailed the owner Sharon to get some sort of response...Still waiting on that and that was months ago. Anyway, I finally had time to shop around and look for an alternative. I called Allen Millers office with State Farm and ended up getting higher coverage for my insurance and for cheaper monthly payments. So at least something good came out of it.So, I emailed The owners, Steve and Sharon today along with Keith to ask to have my policy cancelled effective 9/24/21. Never heard back from owners, but i did hear back from Keith.The reply wasApologies for not meeting your expectations the insurance provided. here are your cancellation docs to sign.THAT WAS IT!!!!The reason i cancelled was'nt because of the insurance, it was cancelled due to the rudeness, unprofessional communication by the so said Manager and no communication by the owners.Absolute joke of a company.Look elsewhere...
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July 2022 by Kevin Taylor
I have done business with them for the better part of 4 years now and they have been consistently professional and helpful in any way possible. I have multiple properties and sometimes dealing with all the different carriers can be a hassle, but Keith and the rest of the team are always on top of it! Every call/email I send is quickly returned. I have 0 complaints and only recommendations doing business with them.
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July 2022 by Mercedes Garriga
I've been trying to endorse my policy for the past two months, to include additional coverages and also to obtain a quote for valuable items insurance from Keith, with no success. He said that the issue with 3 FL companies dropping over 50K customers is taking all of their time. Well, if they don't have time for me, so I can get protection of my valuables before the peak of hurricane season, they probably won't care about you either.
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July 2021 by Claire Hobgood
Over the course of weeks, I called and emailed Torri to try and update my coverage before my policy expired. Every time there was an excuse, oh I sent it to your email try checking your spam. .. I would understand that once, but after the fourth time the email isn’t lost-it was never sent. Plus if the quote honestly had been done, then it would show in progressive emails and in my progressive app. The blatant dishonesty for such a long term is unacceptable in the industry. If you can’t complete a quote in two weeks, then you need to let your client know you’re too busy because you’d be leaving people financially vulnerable in a way that could be devastating for their family if they were uncovered due to your negligence .Not only was this unprofessional, but once I finally moved on to another agent, I saw that Torri had inaccurately insured my car last term as a lease, not as financed. I was paying higher rates to not be insured for the amount of my car because of her mistake.Using this company can leave you UNCOVERED and UNSAFE. It’s disappointing that the agent Torri was not concerned with customer service, but her mistakes can leave you unprotected.
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July 2021 by Paula Johnson
Been with them for years , they get me the best price on insurance.
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July 2021 by Gerald M Fitzgerald
Very courteous and professional staff. They will take care of your needs in a timely manner.
