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December 2023 by Lindsay Currie
The pick up went well although the guys didn’t take the shelves or doors off my entertainment unit and the way everything was recorded made it difficult to reconcile on the other end. In arrival the way the truck was packed was atrocious. Things were leaning, fragile boxes under heavy boxes. Boxes upside down even tho there were arrows indicating up. Items brought in upside down. Many boxes crushed/damaged. Bookcase was all scratched and dented despite being wrapped in blankets. Looks like it was just dragged across the floor. The doors on my entertainment unit don’t shut properly and they put a small hole in the wall at the top of the stairs. They didn’t have enough runners to cover the floor or the brand new carpet. Surprised there wasn’t more damaged. Happy that it only took a week to get my stuff.
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December 2023 by Adriana Ramirez
I had a great experience from beginning to end. From Tania that gave me the initial quote and followed up, to the person coordinating my move, the actual movers that came to the house to pack everything to the final delivery. Everyone was professional and attentive. Ismael, the driver that delivered everything in Texas along with Lionel, they did a great job, were personable and careful with everything. I can't recommend them enough. Thank you for everything!
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December 2023 by Sheila Jean Cook
This move started out encouraging. From scheduling I thought we had made the right decision. But, the bid was grossly underestimated. Oh, I jumped ahead.Our contacts at Coleman, Tania and Samantha, were very nice and informative. The walkthrough took six hours for our property. It was done via FaceTime, first problem, this gave us a false sense of security.Packing day arrived! We were so proud we had packed approximately 347 boxes on our own. Jared, came to pack us and he was alone. We asked him if he was alone. He said “yes, he had this”. Jared was good to his word. He was a machine. He was encouraging and enthusiastic. We appreciated Jared greatly. At this point we were starting to question if the company knew how big this move was. I’m an optimist, so I was hopeful.By day two we knew it had been underestimated. Jared needed help. Two packers came and they arrived at 11ish. The pair packed about five boxes and left at two in order to “miss traffic.” They were useless. The movers showed up and only had one truck. Side note: we had a 6000+ sq. ft. house, a 700 sq. ft. out building, and a 2400 sq. ft. barn. 18 years of life. Huge move!! And the driver Tony was showing concern about space on the truck.We moved forward. By day three it was obviously becoming an issue. Jared worked harder, and still smiled. Apologized for the obvious underestimation of the size of the job.Tania, who bid the job, was brought down to see the error and help. She was lost and overwhelmed, and apologetic. Tony was getting more anxious with space and I had become frustrated with the disorganization of the details.We move on. The one day pack took three extra days. Jared had to get more and more supplies because of the underestimation. Loading was supposed to be three days. It was five. And then finding another truck in there. By the way, nothing has been broken in packed boxes. Thank you Jared!!!So now we are in the new location. They arrived on the 7th which was the final delivery day. It took six days to complete the offload.They had packed the trucks so poorly that pieces were being delivered broken.The crate, performed by a third party they hired, was supposed to be protecting our grandfather clock had been put together carelessly, and he drilled a long screw into our clock.So now for the list of broke items: A 100 yr old table was snapped in half. Our antique bed was broken. One of our new porch pieces had a leg broken off. Which Tony tried to glue and not tell us, my husband came up on the situation. It looks terrible and unsafe to sit in. But wait, there’s more, an antique side board broken in two places. An antique wall coat and scarf hanger broken. An end table leg broken, which I came up on him glueing. Our “elephant cabinet” that has wooden carved elephant heads one was broken. Again, I had come up on Tony trying to fix it.So, I called Samantha. She listened to my rant and tears with patience and grace.She sent me a claim form, so now we have to spend all that time to get our pieces repaired. Or have someone tell me whether they will help or not.This has been a rough and stressful experience to say the least. Jared and Samantha have been fantastic. And I would have given them individually a five plus rating. The loaders and off loaders were hard working and very friendly. I have no complaints on them. They would also have five stars.Would I hire Coleman again? I don’t think so. Only because of the third party people. Too confusing and no stream of who to talk to. Incompetent people and too many involved in handling my priceless treasures.
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November 2023 by Megan Esslinger
We have used Allied for 2 state to state moves. This was our second experience with Allied, and I was less impressed this time around. The first truck that showed up couldn’t accommodate all of our items and another truck had to be arranged for the following day. The second truck that showed up didn’t arrive till mid afternoon and did not bring moving blankets or wraps with them. They left and had to go get the moving equipment. By the time they started moving out stuff it was 2;30 p.m and our condo only allows movers to be on the property till 5 p.mThis meant I had to meet 4 sets of movers instead of 2. Overall this most previous move with Allied was not the best experience.
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November 2023 by Ashley Harrell
I cannot imagine having a more difficult experience with my move than what I just had with Allied-Coleman. Everything leading up to moving day went smoothly and I was encouraged about how the whole process would play out, but unfortunately that was where the positivity ended. I packed the majority of my belongings myself, but there were a number of items that required wrapping with blankets or shrink wrap by the local movers when they arrived. I was assured that my furniture, television, and tempered glass shelves would be wrapped when taken downstairs to the truck. My TV was packed in a box from Home Depot, and I made a point to ask them to shrink wrap it downstairs since that box was not sturdy enough for a cross-country move. I was repeatedly assured my belongings would be wrapped and protected. The movers asked if they could have my queen mattress that I was throwing away, and I agreed because I was happy I didn’t have yo carry it to the dumpster myself. After the last load left my home and I was driving past the truck I saw my mattress standing up blocking the contents, but could see my shelves poking over the top and they appeared not to be wrapped. I rolled my window down and explicitly asked the leader on site if my belongings had all been wrapped and secured as promised, and he assured me that everything behind the mattress had been blanketed or shrink wrapped. That was a 100% false statement.I had told my move coordinator a few weeks ago that the items would need to be offloaded to a shuttle upon arrival because the storage facility could not accommodate an 18-wheeler. On the day my items arrived they did so on an 18-wheeler where the drivers started offloading my items on a sidewalk outside the facility. I had to drive one of the guys to a UHaul to rent a smaller truck, then my items were loaded onto the UHaul from the trailer and sidewalk and driven into the facility. As my items were being offloaded I noticed there were no blankets protecting my furniture and nothing was shrink wrapped that had been promised. My coffee table was destroyed, my tempered shelves for my etagere were completely missing, my TV box was beaten up and unprotected, and I am missing an entire box of my personal possessions. The guys said they picked up everything in the local warehouse as I saw it, and that nothing had been protected from the original team who loaded my belongings from my old home.I let my move coordinator know about my experience, and all she does is forward me a claims form to fill out and repeatedly tells me that she won’t be able to give me any updates on my claim because she doesn’t have access to that system. I will be filing my claim this week and insisting that for all damaged or missing items that they be removed from my invoice - I will not be paying for items I did not receive at my final destination in the condition received by Allied.I went with this company because of the stellar reputation they have in the industry, but there needs to be more accountability for the local outsourced teams representing the bigger company because to customers like me it really doesn’t matter if the experience is a negative one in the end. Anyone working for or representing you needs to be held to the same standard or face the appropriate consequences.Very disappointed.
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September 2023 by Jon
This company loaded my household belongings onto a truck in Montgomery. They took the truck to their warehouse in Montgomery AL. They later loaded my belongings onto another truck to be delivered to us out west. They did not wrap some of our chairs, our metal headboards or footboards (3). They are scraped up badly. They loaded the lawn mower on its side leaking oil out onto other boxes and items. Several other items were destroyed. Boxes labeled to be placed on top they put on the bottom. They stacked heavy boxes on a mattress and ruined it. Bottom line is the Montgomery Allied moving company were careless and I would never recommend this company. I tried to contact my sales rep for Allied when they opened the truck at the destination. It was Labor Day and he would not respond. In fact, he has not responded to this day. Get someone else to move you if you’re moving from Montgomery, AL.
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September 2023 by Liz Luna
Boxed everything and it arrived safely. The professionalism of some of the movers is embarrassingly lacking
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August 2023 by Sam McDougal
We had a good experience with Allied. Our items were delivered on time and the whole staff was very respectful.
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June 2023 by Meredith Virnig
Super disappointed. In a nutshell, the movers who delivered our items from FL to MT were extremely unprofessional and made us feel unsafe. He failed to show up with the proper moving equipment to get our items from the truck to the house (which was clearly stated in the work order), so we had to scramble last minute and hire another mover and a truck. Unreal.What’s worse is the company is not taking responsibility and is ignoring my requests for a reimbursement for the extra hired help. I have received zero compensation for our inconvenience. Very disappointing.I am happy to update my review once they actually address the current issue at hand, but it’s been weeks since my move and nobody has taken accountability. I had a good experience with the packing and moving team in FL and would happily elaborate on that.
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June 2023 by Daisy Smith
Good experience on both ends. Corporate monitors every step and stays in touch with the customer.
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April 2023 by Betsy Schreiber
Had some minor communication issues but we were able to get all the info
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April 2023 by Maggie Hines
My actual move was great. There was a lot of communication and it was easy to reach everyone involved.The day before my move I was called and told that someone had driven through my apt complex and the large truck couldn’t fit and they would need a van to transport my stuff to the big truck. This was going to be an extra ~$400, which I went and got in the form of a cashier’s check. The next day when the driver showed up (around 2 hours late due to a flat tire) he was never told about the need for a van and was able to pull the large truck in. This was pretty annoying to me.Otherwise, the men that moved my things were very kind and respectful. My things arrived very quickly to my destination and the guys were able to work with me when my husband and I had to be at work during a delivery time.
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April 2023 by Roberta Graham
Were extremely efficient setting up the move and executing in just 2 weeks. The price was excellent compared to other quotes I received.
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March 2023 by Philip Bao
Easy to set up our interstate move. Cost was reasonable and worth the brand security. Excellent communication and the van arrived at the front end of the delivery window which was great.
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November 2022 by Pat Wilkes
The packer and moving team arrived on time and gave me plenty of notice of their arrival time. They were courteous and professional at all times. They wasted no time doing their job and work diligently to get the job done.
