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August 2023 by M A
Outstanding customer service from the general manager. I will refer everyone to this location.
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July 2023 by mehdi A
Outstanding customer service from the general manager. I will refer everyone to this location.
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September 2022 by Catalina Delgado
Terrible customer service…don’t try to call as they will leave you on hold indefinitely so I went in person where the workers were just sitting around while a line of customers were trying to get help
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July 2022 by michael harvard
Very poor customer service it’s like I wasn’t even standing there
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March 2022 by Bernard Ebo Aggrey
Super cool location, couldn't expect better
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November 2021 by Ricardo Morales
Worst customer service and no regards for your time. Stay away from the place.
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July 2021 by Xavy More
Good customer service, however really slow service to checkout, stood in line 45 mins to pay. They need more customer service employees to check customers out.
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June 2021 by Joseph Castranova III
Very rude employees
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November 2020 by Pedro Rossie
Two weeks ago I scheduled a hitch install at U-Haul of Medley, FL for Oct 22 at 0900. When i got there this morning and after waiting in line for :30mins, I was told that the hitch I purchased and put a deposit on, was not in stock. I then asked the lady why someone had not called me to inform me that the hitch was not available and so I would not lose a workday. Her response was "I DON'T KNOW." So, after 2 hrs of trying to reschedule and trying to find another near-by hitch. I left and got my hitch at MIAMI HITCHES LLC, they were polite, price-match and it took 1hr total. Be careful because U-Haul will try to take a deposit to schedule and install.
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November 2020 by Acir
Awesome service! I had a good experience fixing the eletrical part of my Hitch trailer.
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August 2020 by Yanisley Guerra
(Translated by Google) When you go to deliver your car, review it with a person, because if they do not want to, they charge you for damages that do not exist when you leave, up to the roof, this mainly. I put insurance and it happened that it covered everything except the roof, of course, because as other people have grated it, you have no way to claim .....(Original)Cuando vallas a entregar tu carro, revisalo con una persona, porq sino te quieren cobran por daños q ni existen cuando te allás ido, hasta el techo, este principalmente. Puse seguro y q casualidad q cubría todo menos el techo, claro, porq como otras personas lo han rallado, no tienes como reclamar.....
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August 2020 by Andy Lindor
Terrible customer service. I went there to have a hitch installed on my truck; I was told the mechanic went out to take out the trash. Stood there and waited for 45 minutes and no one not once approached me. Had to asked 5 different times and by the fourth time it felt as it as I was a burden for being there asking when this mechanic would be back for the install. Imagine, with so many business closing because of COVID-19 you would think they would want my business… No worries, I went to the dealership and got my hitch installed at a cheaper price. Thanks for nothing!
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August 2020 by Alian Benitez
(Translated by Google) Very bad attention, you have an appointment to do a job with them, you arrive at your appointment and they calmly tell you, we can't do the job for you today, you want another appointment but the price goes up. In conclusion, I recommend you never go to that place if you don't want to. have a hard time(Original)Muy mala atención.tienes una cita para hacer un trabajo con ellos llegas a tú cita y tranquilamente te dicen.no te podemos hacer el trabajo hoy quieres otra cita pero el precio sube.en conclusión les recomiendo no ir nunca a ése lugar si no quiere pasar un mal rato
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August 2020 by Nayib Anil L.
They Never answer the phone.
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June 2020 by NOVAH
Terrible customer service, they tell you one price at phone and after installation they charge more, I told the lady the price they gave me on phone and she got mad telling me, Richard, the sales person was wrong when gave me price by phone
