-
January 2024 by Greg Messer
Nice selection. Prices are comparable with other mattress stores. Nice products and most are double sided for extended product life.
-
January 2023 by Neil
1/13/2023, Almost dodged a bullet today. A friend of mine and I cameto pick up my newly built mattress from the store. Once arrived, we both noticed right away the mattress looked very dirty with Brown dirt stain on both side, (as if it was dragged across the floor at the store) even found piece of a stick or branch on the underside, I asked about the questionable packaging, since it looked nothing like a new mattress, no labels, no heavy thick packaging that would normally indicate that it’s a new item from a manufacturer, with tags or warranty information. Instead, the item was wrapped with the same light clear plastic the guy handed us earlier to lay on the bed of friends pickup with a strip of tape one side. My friend and I suspect that the guy at the store who sold me the mattress, swapped my new mattress for their old, a used floor model, since the floor model looked brand new compared to the one I was about to take home. Be very wary!!!
-
December 2022 by Tina Jackson
It had been a smooth transaction with this store. We are able to find the best suited mattress for our needs as well as something that will fit our budget
-
November 2022 by Cherise Larkin
I bought a mattress that was suppose to be 11 inches. They're story is it measures from the middle out. I have a tape measure tHAT SAYS 8 1/2 INCHES no matter where you measure it from!!!. DONT TRUST THIS STORE! If it was 11 inches in the middle you would roll off!!!! Plus it sat 1/4 of the way up the bedframe! Does anyone tell the truth anymore!!! Highly dissatisfied!! Then NO returns which was NOT was TOLD to us!! They said there would be a 25% restocking fee! I pray no one else gets ripped off from this store! The excuse was word for word from the delivery guys to the store staff.(obviously rehearsed)! Then they tell you, you can exchange it and pay even more. If you can exchange it why cant you return it? Guess the dogs just got a 1000.00 bed, Lucky them!
-
August 2022 by Michelle Becher
We went to the original mattress factory on a Sunday. Debbie was very helpful and explained all of the mattresses to us. she also let us try them out. She was very courteous. And we like the product a lot. We bought two full mattresses. We highly recommend going there if you’re looking for a mattress. Thank you Debbie.
-
August 2022 by Jim Katehakis
A painless purchase experience. Charles made it so easy we were in and done in less then 30 minutes. Delivery was days later and it was flawless as well. Couldn't be happier. Locally made products as well
-
August 2021 by Maryellen Phipps
Hopefully I will be able to buy one this week. Debbie was super helpful. Got a lot of information
-
March 2020 by Tom Carter
Very courteous service, all beds were explained to us on quality and service after the sale. We did buy the ultra firm package and have sleep on it for a week and so far love it. Delivery was on time as quoted and men that delivered were very courteous and quick to remove and setup. Thanks again for being straight shooters on quality and service both. Thank you, TC
-
March 2020 by Trish Seymour
Great "non-sales" experience! Had no intention of buying, just went in to "check off all the boxes" (we were going to spend hundreds more purchasing online) and found the PERFECT mattress (for both husband & myself) an even BETTER price than we imagined, and a very convenient delivery time/date. Have had it just over 3 months and am still loving it. ?
-
February 2020 by Trish S.
Superior sales service. Well not actually "sales" more like a lesson in mattress manufacturing! We had done a ton of research before hand (Casper, Purple, Dream...) and hadn't intended to buy an OMF. But oh my, hubby and I found PERFECT mattress (never happened before), GREAT price and convenient delivery time. Go here before you by online.
-
February 2020 by Ron Heggemann
Very professional. Excellent customer service and product. Would recommend. Pricing is also competitive. Our latest purchase was our second.
-
January 2020 by cory hernest
Very professional and courteous. A great product!
-
November 2019 by nancy jo
I have bought from Original Mattress Factory for many years. They have a product that always stayed true to great workmanship. The sales people are very knowledgeable. Their delivery people are hard working and very professional. This is why I drive 2 hours to go to my closest store and purchase our beds and headboards.
-
September 2019 by Karin George
Very professional and helpful in our decision. Ours was a special case, as the mattress was being out into an RV and had to be specially made to fit. The store manager called the factory and the mattress was made and delivered two days after the order was placed. The delivery men took the old mattress away and the set up the new one. It was a very tight fit getting it in but they did their job. So far, w are very pleased with our experience
-
September 2019 by Jerry Nicholas
I abhor walking into mattress stores almost as much as I detest walking into a car dealership. However, my visit to the Melbourne Original Mattress factory was an absolute treat. No pressure and a lot of quality information. My decision was easy. I've been using my new mattress for about three weeks now and I could not be more pleased. Thank you very much.