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February 2024 by Harvey MacKenzie
Went in to dicuss my membership and they were very helpful.
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January 2024 by Nova
I got my International Driver’s Permit here for a trip to Serbia. I arrived 20 minutes before closing and I could tell the woman that would help me was a bit frustrated because she was in the midst of closing out. I filled out the paperwork quickly and we went over to take the pictures, but the paper was out and she had to replace it. After repeatedly getting errors on the machine, I called customer service to troubleshoot and figured out that they received the wrong replacement package. Now it’s already closing time and they can’t take my pictures. She waited for me while I ran to Walgreens (but they said they couldn’t take the photos because the were coming out yellow- turns out that didn’t matter for IDPs and I should have gotten them there anyway) and then drove further to CVS. By 6pm I got back to the office and she refunded me for the photos and finished up my permit. I felt so bad but really appreciated that even though she wanted to leave by closing time, she still stayed and made sure I got what I came for since I drove an hour to get there, despite all of the extra trouble and unexpected hassle. And btw, she asked for my AAA membership card and I don’t have one but besides offering to sign up for $20 off, I didn’t feel pressured/wasn’t stopped from getting my IDP.
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January 2024 by Terri Friend
Friendly and knowledgeable staff.
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December 2023 by Muriel Varieur
They were very informative regarding travel documents need to travel abroad
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December 2023 by Carolyn G.
I would give a -0 if I could. My husband called around three or 330 for a tow about a mile from our home to our home. He got a call at 4:15 saying it would be 28 minutes. He got another call. Shane will be 97 minutes. It is now 620 in the evening. It's dark. He's 88 years old and his phone is losing all of its charge. This is absolutely unacceptable. if anybody has an idea of a better company to join for this kind of service, I would love to know about it. We've been a member since 1974 and paid for for family members. Totally unacceptable service. If something were to happen to my husband, there's only one company to blame, and that would be AAA. there is no excuse to leave. Someone stranded four hours.
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November 2023 by James Solters
I attended a mature driver's education course with many excellent suggestions for aging drivers. The presenters were prepared and engaged the participants positively in the activities. Would recommend the course to anybody.
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November 2023 by Michelle Gallo
Melborne obviously don't have a connection with Pennsylvania AAA....they messed up our car insurance, kept sending us cancelation notices, it was a nightmare but it finally got resolved
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October 2023 by Natalia Flaherty
My experience with AAA was very poor. I waited for 3 hours for a response from AAA ( from 10 p.m. till 1 a.m.) - they could not find anyone who could tow my car. I am very disappointed.
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October 2023 by Joshua D.
I've had AAA for over a decade, since I've needed help for roadside assistance with my Harley Motorcycle the wait times have been terrible. So bad that I just had to cancel my request ( over 3 hours, still no word of a driver ) at 1 am. Now it's the next day and I'm having to go into work with my truck. Called at 7 am this morning and now I am waiting on a driver to get my motorcycle again. Don't get AAA, something isn't right with this company, at least here in the Space Coast in Melbourne FL. Go with your local tow company, I'm sure they'll show up sooner than AAA.
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September 2023 by Elisaveta (Lisa)
I don't appreciate being lied to. Went for the International Driving Permit. Mind you, the website does not say anything about having to be a member to have it done, well, the woman at the front desk turned me away because she will only do it if I was a member and offered me to buy the membership. I kept pressing, saying that I don't want the membership, she replied that I can go ahead and send it in the mail. I checked the website again. No mention of needing to be a member.Don't lie about something that can easily be checked online.
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September 2023 by Tabitha Maloney
Beware of AAA. My daughter's transmission went and she was an hour away from home and alone. Called AAA at 7pm. They kept telling her that someone was coming and giving her estimated arrival times... 9:28, 10:02, 10:45 and a few more. They NEVER showed up! At 1am she called an Uber to get her home at 2:30am!!! Today, back in touch with AAA, they say that they'll tow her car on Saturday (this happened Wednesday). Thanks for leaving my teenage daughter stranded alone all night and stringing us along with arrival times!!! Moral of the story, don't depend on your AAA membership to help you in an emergency. Have a back up plan.
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September 2023 by Violet L
Well...I JUST joined a week and half ago. Called early this a.m. to set up towing appt for this afternoon. I was told between 12:30 and 2:30. I would get a call 15 minutes before. At 2:40 I called to inquire where tow was. NO RECORD OF MORNING CALL!! NOT IMPRESSED SO FAR!
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September 2023 by thomas sneath
I have been a AAA since 1989. Have had memberships in all four states I've lived in since then. Florida AAA is hands down the worst. Auto insurance rates are nearly $1000 more than others for the same coverage. Plus, the main purpose for having my Premier Platinum RV membership, roadside assistance is practically non-existant in Brevard County. Expect to wait HOURS for a tow. With no ETA. If you even get o e at all. I have a van which is technically a standard passenger vehicle. Not even an RV technically. However, still waiting going on 4 hours now.
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September 2023 by Desiree Serafini
If only I didn’t have to leave any star review!You just left my 86 year old father sitting on the side of the road for the last 5hrs!We arrived to wait for you at 4pm with himPromised someone was going to arrive at 510545 we called back and now they can not give us a time due to high demand in the county..We will be cancelling his membership and giving our business to others!ZERO STAR REVIEW
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August 2023 by Sunil Patankar
I am a AAA member since 2016 but never had AAA insurance. Yesterday I contacted AAA in Melbourne Florida to get a insurance quote. The lady by the name of Katherine took my call and said she would call me back with a quote. After waiting for five hours I called again. This time guy by name Robert took my call. Robert promptly provided me a quote. The best AAA could offer me was a quote of $825 for my 2006 Toyota Camry. This qoute was for liability coverage. Later, through some other Insurance company I got a quote for $749 that would offer comprehensive collision coverage. I am still waiting for quote from Katherine. That is how much AAA cares about its loyal customers. AAA roadside assistance is as bad as their insurance quotes.
