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March 2024 by Michael Prentice
Alamo on the phone said that a car could be rented with a debit card for the weekend. Then when my friend showed up with his family, Alamo at the counter refused to rent him the car because he didn't have a credit card. They also said that he couldn't rent a car for the weekend. They tried to force him to rent the car for his whole trip, over 2 months. They are dishonest and try to take advantage of foreigners.
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December 2023 by Bren Good
No complaints - easy process and friendly check in.
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December 2023 by Mike Proto
I returned my rental car to the Alamo location at the Melbourne Airport last week, and when I arrived home I realized that I inadvertently left my personal Sun Pass transponder in the car. I called the Alamo office at the Melbourne airport, and a very pleasant gentleman said he would check and see if he could locate it. Within an hour I received a phone call letting me know that they had found my transponder and that they would be sending it back to me, which they did incredibly quickly. I cannot express my extreme gratitude to the team at Alamo Car Rental Melbourne Airport for helping me out. I'm incredibly impressed!!!
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October 2023 by Annie
Excellent service. The car was almost brand new and just what I needed. Quick collection. Had a problem with the battery on the key fob and the airport branch arranged for me to visit a local branch to get it renewed. Easy return at the airport just a couple of minutes. Recommended.
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October 2023 by Robert Follett
Very easy pick up at Melbourne Airport. Very easy drop off at Miami Airport with Darius. Darius checked us in fast and gave us directions to get to the airport.
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October 2023 by Fiona McCormick
The customer service we received from Bob and his manager at Melbourne Orlando Airport was absolutely fantastic. While there were a number of issues with our rental. Bob was amazing at addressing our concerns and for this reason I’d be more than happy to book with them again.
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October 2023 by Claire Edwards
Hired a car from Alamo at the airport service was great except we had the car for 2 weeks in September and all the time it rained in the dark we couldn’t see out both side windows ,it was very dangerous pulling out of junctions ,it was just a case of opening the 2 side windows in the rain to see the other traffic there was a problem with the window seals wouldn’t clear the windows ,we only put up with it because it was a nice car ,dropping the car off at the airport on our way home the we told the attendant and he’s said he we put a 100 dollars back for inconvenience which I thought was nice .Now 2 weeks back home and several emails to Alamo no refund and no response from our emails very disappointed with you’re service if u contact that would be great
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October 2023 by Matt Fry
Great service from the Alamo team. Everything was explained, ready and waiting for us. We had a small issue that we reported, the response was quick and couldn't have been more helpful. I'd deal with Alamo again with no hesitations.
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October 2023 by michael shrouder
Picked up the rental at the Melbourne Fl airport. The staff was courteous and friendly. We had issues with the vehicle and had to exchange vehicle in PhillyAgain staff was courteous, helpful and friendly. We will definately be renting from Alamo again.
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October 2023 by Steve Taylor
After a long flight from Manchester diverted to Sandford before arriving at Melbourne our family of 9 were tired ! The Alamo staff were friendly, professional and helpful. Good at drop off too. Thank you
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August 2023 by Charles Prater
Rented a Mini-Van for my wife and me and my son's family of 4 for the week in Melbourne, Florida. We had a great time and the vehicle performed wonderfully. Got great gas mileage. We had set the rental up a few weeks in advance and the service we received from Alamo was outstanding. I am a member and it certainly pays to go "Alamo" when you need to rent a vehicle.
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July 2023 by Garry B
There were only a couple of customers in front of me in the the Q for cars. But it still took AGES to get served. Thank goodness our cases were some of the first off the plane.After standing in line, they told me my car had been cancelled. I hadn't been told about it. After fannying about for a while they gave my a massive pickup truck, was mis-sold a fuel options and breakdown option that wasn't required due to other cover I already had that they knew about. They did cancel the fuel option when queried about it.Truck was in good nick, didn't break and was fun to drive.So all was well other than the initial hassle.
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July 2023 by Craig Bull
Brilliant experience.Was quick to get us into our vehicle on our way. Easy return also.Thank you.
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July 2023 by Chris Beatwell
Hired a Medium sized SUV at the start of June. Car was like new only 3000 miles. Was greeted by Polite and professional staff. We will be using Alamo again for returning visits.
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July 2023 by Pauline Dejaegher
We had a great experience with Alamo in Melbourne, we had a free upgrade when we arrived and no hassle to get the car, also it was so easy to return on our way home, we were met at the airport by bob and he was a lovely man and so helpful. Thank you all at Alamo we will definitely be back