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February 2024 by wesley alex
Super quick and great service! Did not wait no time to attend us. Very professional and caring with our puppy and us. They made us feel comfortable and did whatever they could to help. We’re super thankful for their help!
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February 2024 by Pamela Ricks
Can't deny my dog got quality care, but VERY expensive. I honestly was expecting it to be about half of the amount. It was not a out of hours visit. She had bite wounds, but no major ripes, etc. Her bill was $1000....for a 5 lb dog. Middle income folks could usually not afford this. The staff was good.
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February 2024 by Katherine Rose
I called to make sure they were not busy and we could be seen early morning between 7:30-9AM. Told pricing over the phone which I appreciated transparency. I came in very distraught and upset my new kitten was injured. My little Leo Baby was not acting normal and in severe pain on back leg. Nurses immediately came to our rescue at the counter when we arrived. Escorted to a clean large room, and seen shortly after arrival by Veterinarian on duty. Sent home with pain medication, dewormer and quote to take to my local veterinarian. Very pleasant emergency experience here and grateful for their kind ladies who were very empathetic towards are situation. Staff followed up afterwards. 10/10 experience.
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February 2024 by curtis moon
Great customer service, genuinely felt they had my pets best Interests in mind. Be bringing Gizmo back here for sure!
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February 2024 by D Bar
January 4, 2024 we brought my Mother-In-Law's dog, Max, to the ER as he had been in a dog fight. Max is a 16 pound Malti/Yorkie mix, so a smaller guy. The extent of injuries was not evident right off the bat and we signed off on what was recommended. The dog would be examined, xray'd and we'd go from there. In the meantime, the reception people were great. MIL is a diabetic and the staff generously shared snacks and drinks as we waited for her dog. This is why they get 2 stars. Max ended up needing sutures and wounds cleaned. We were lucky enough to be able to take Max home that evening with medicine (antibiotics and pain meds). We were told to see our regular vet in 2 weeks to have the sutures removed.Fast forward 2 weeks. There's a bloodied, matted clump of hair about the size of a half dollar coin on Max's side. We're at our vet and as they're cutting away the clumped hair, it's evident there's a laceration under there that had not been treated. The dog needed to be sedated again, have this wound area cleaned and now we have to go back for a re-check. This is a small, white dog, how was something like this missed? And if they missed a laceration, what else could potentially be overlooked?I called the clinic on January 19 and asked to speak to the manager. I was nice on the phone and honestly didn't expect anything from them but something as egregious as missing an open wound should be brought to their attention. I was told someone would call me back but no one did. The level of disregard for a patient/client is upsetting. We entrusted our dog to them and received sub-par treatment.
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February 2024 by margaret simons
Excellent care as usual and all the staff are very gracious and obviously love animals. But was left waiting in clinic room for almost an hour without any explanation despite two vets on duty which was frustrating. I would have appreciated being informed & updated regarding delays. I hate to take a whole star off because the care is so good. I brought Frankie in because he had severe diarrhea & I couldn't get an immediate appointment with usual vet. I was concerned about dehydration. But it turned out that he was maintaining his hydration & we went home with a tube of medicine to help with the diarrhea.
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February 2024 by Gail Hoover
Went for Specialty Physian and everyone was so great and attentive to my pup. Thank you.
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February 2024 by Pamela Prescod-Caesar
At an extremely difficult time in our beloved companions life, the staff showed compassion beyond measure. They were thorough with his care and literally were with us to offer support every step of the way. The doctors explained every detail and responded to all our questions. The nurse, Angel (appropriately named), was exactly that for us. The front desk staff, especially Oliver, demonstrated the calm and kindness we needed from the time we arrived into the next shift. We are grateful for the attention and care we received.
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February 2024 by Melanie Campbell
Extremely expensive. A very hard sell place for maxed out fees.I decided to leave and not take them up on their services and the auto door to outside would not open. I asked them are you locking me in???The front desk person said I needed to pay $190 exam fee which I would have been ok with if the door would have opened to let me out. He finally said there is a button on the side you can push and the door will open.I pushed the button and got out of there.I later paid the exam fee over the phone via credit card when I got home.The initial exam was very thorough and the vet tech and Dr were extremely kind.That being said their initial estimate was $1400-1500. I said I would wait and take her to my vet because her vitals were normal.They came back with my dog finally and said they recommended meds to take with me.Another quote for $377. I waited another 30 min with my dog and decided to leave. That is when they would not let me out of the office. Very humiliating that I actually had to say “ Are you locking me in”.If you can wait to see your own vet instead of taking your animal there then I highly recommend you do that.Very very over priced.
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February 2024 by celeste Rau
Very caring and efficient. Doctors, nurses and staff were all excellent.
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February 2024 by Karina Mattei
The best hospital. Thanks to them My Rocco is getting better. Since the receptionist, the nurse and the doctor entered. Thanks to them I was able to sleep peacefully and my Rocco is recovering.The best hospital ever.
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February 2024 by Michelle Horne
My 5 yr old lab needed emergency surgery and of course it happened on a Friday afternoon. Although the drive was just over an hour, the service that was offered along with the care and compassion given, was well worth the drive.I was kept informed about my dog's status and given phone updates several times by the vet before and after surgery. As well as a call the following morning to let me know that all was well.My only wish is that they were located closed to me, but I'm very thankful that they are there and open 24/7. Without the services they offered my sweet girl would have died before our own local vet was able to squeeze us in.Thank you to all that cared for my previous baby!
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February 2024 by Holly Schmidt
Our new little rescue Yorkie was attacked by 2 of the neighbors dogs and it severed part of her ear. She needed suturing and the team was wonderful. They took great care of her and now we are on the mend. Thank you for helping our baby ?
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February 2024 by Margy Houston
Animal Specialty & Emergency Center gets five stars from me for service, compassion and knowledge.
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February 2024 by Elsie Baxter
They took care of my dog and were very professional about everythingI would recommend them if your animal needs urgent care. Be aware that they are a hospital for our pets so be aware of the price
