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November 2023 by Lu Phil
When making an app for my daughter (16) to remove the baby tooth I was never told that they have a dentist who can do the extraction at the time of the first visit (I found out this was an option only when I took time off work to bring my daughter to their office today). They scheduled her with the dentist who does not do extractions. Also, apparently, there was a balance on the account since May, 2022. No phone call, no letter, no email was sent to me about that. So, when I came to the office today, I was told my daughter would not be seen unless I pay the balance (front office person was very rude). I did. Then I called my insurance. They said it was insurance's error and the claim will be paid. Now, I have to wait to get my money back. I will update this review later to let you know if Aspen Dental refunded my money. Office manager, Brieana, said the money would go back to my card. We'll see.Will never go back to that office. Rude, unorganized.I would not recommend to go there.
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November 2023 by Brittany Gatza
From walking in the door to leaving I felt like I was in the right place. They listened to me. Kendall was so kind when trying get my X-rays done. Kassie sorry on spelling walked me through payment options and ensured I left confident in what I wanted to do. Dr O amazing! I haven’t even had my service yet! Highly recommend.
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November 2023 by Christy Traylor
I’m new to the area and needed an appointment for tooth pain. I was able to get an appointment with Aspen Dental within 24 hours, had a super quick and simple answer/ solution for my tooth pain and was scheduled for my maintenance cleaning. Every staff member I encountered that day was very polite and very professional.
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November 2023 by Bridgett Bonds
The most caring and wonderful staff I could ask for. Solved my issue in just a couple of hours. I will be back. I can truly trust my Dr. The lab went above and beyond for me. I truly from the bottom of my heart Thank each and everyone of you.Thank you again.Bridgett Bonds~
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November 2023 by Kim Ricketts
I thought that the entire staff was very helpful, and professional. Clean waiting area, and the rooms were too. I would definitely recommend your office. The doctor was very nice, and answered my questions without hesitation.
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October 2023 by Aldarina Hall
I was treated with respect and the utmost courtesy. The staff was friendly and my appointment was handled in a timely manner. Thank you for all your hard work! I would recommend my friends and family to Aspen Dental for their dental care needs.
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October 2023 by Robin Perez
The employees here are great but the company itself is a scam. I went in for an exam and x rays (insurance charge) - the exam I got was not thorough by any means. I was told to come back for “gingivitis” treatment (insurance charge) and then another appointment for a procedure (insurance charge). That didn’t seem right to me… I go to another dentist and ALL in the same visit I got my x-rays, thorough exam with 3D imaging of my mouth, a cleaning and treatment for the same price they wanted to charge for “gingivitis treatment”. Also - the new dentist did not mention anything about gingivitis…so not sure where they got that from.Nice employees, clean office… but greedy and unethical business practices.
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October 2023 by dion Jones
I had one of the most comfortable, professional and satisfying experience at Lake Andrew Aspen Dental in Viera today! Nothing but respect for Dr. Roz & Ki !!!! You two are as professional as they come and make an awesome team!THANK YOU!!
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September 2023 by Valerie Ristow
I actually felt a lot better when seeing that the girls were extremely nice, seemed happy with their jobs made me feel better, Dr Kevin explained everything to me and I think everything couldn’t have gone any better. The place was clean, plenty of room no concerns what so ever. First time I ever felt comfortable after a visit with the dentist. The whole team was awesome. I would definitely recommend them.
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September 2023 by Chris Paladino
I previously wrote a review out of anger and after I did Aspen dental replied and I wanted to apologize for getting so angry and writing a review that way. One of my employees has been going to aspen and they received amazing care he referred me so being a local business owner I understand sometimes in business things happen so I want to give Aspen the benefit of making this right. They responded to my negative review and changed my mind about the company.Going forward I would love to try again to get work done and have the same positive experience my employee did.Thanks aspen for trying to make it right. ??
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September 2023 by Jeanell Albert
I would like to thank everyone at the lake Andrews viera Aspen dental for the compassion speedy treatment and wonderful results with my issue yesterday on Friday. I had a horrible toothache and I was cared for with compassion and professionalism. I am a retired dental assistant and rate this office at a number 5 . For me to even write this after being in dentistry for 28 years means something thank you for your help.
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August 2023 by Amanda Whalen
I feel very traumatized and disregarded after getting my wisdom teeth removed at aspen dental. I was told to no let the numbing wear off before taking my prescription pain medication... well the numbing wore off and aspen never sent in the script. I then waited for 3 plus hours for them to send it over while in excruciating pain. The office team said they were going to have the doc send it and call me back in ten minutes.... After an hour with no call back i called and they hung up on me. I called again and they refused to answer i had to call the 1800 to put me through to the office team. Ive never felt so disregarded my medical professionals.... Listen to the reviews and go elsewhere. This truly in a chop shop of dentistry... and its not cheaper than the other local options.
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June 2023 by A D
Department of Defense (DoD) employee. I’m trying to get a tooth cleaning and the manager is trying to overcharge me for my benefits. We submitted a predetermination, but she decided not to submit any paperwork and it’s taken over a month just to get this figured out and get a tooth cleaning.This is either because they are recommending patients work that isn’t needed, or they are blatantly not submitting the paperwork needed to refuse care.
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May 2023 by Peter Calvo
My dental experience from beginning to end was marvelous! The staff from the initial check in to the dental hygienist that prepped me for my procedure were amazing and professional. The Dentist himself Peter was very knowledgeable and put any concerns at ease for myself. Highly recommend this location for any dental requirements.
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April 2023 by Brenda Harris
The doctor and his assist was very kind. I experienced little to no pain. They worked as a great team and I thank the doctor for the gentiness that he showed in taking out my teeth.
