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November 2023 by Rosalina Rodriguez
Really nice guys, my car had to be towed in and pushed and even then I didn't end up getting the repairs yet despite that all. they were super professional and polite. Really appreciate y'all, will be coming back in the future!Services: Auto engine diagnostic
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September 2023 by Roderick Heaven
They are amazing! The communication in unbelievable. I feel there service is way better than bringing your car to the dealership. Pricing is very competitive, JD and the rest of the crew make it a VERY pleasant experience. I will highly recommend them to anyone.
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September 2023 by Christina T.
Always a pleasure dealing with this shop. They are thorough in giving you a hands on experience and they are very knowledgeable of your mechanical needs. JD does a great job of figuring out what the issue is by asking all the right questions. They never disappoint! Thanks all!
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September 2023 by Rebecca McGinn
I found this place from my warranty search portal and everything worked out pretty smoothly! JD was responsive and pleasant to deal with - explaining things very succinctly and accurately. They wasted no time ordering my needed part (most places would take a while) and were proactive in communicating with my warranty folks.Everything went quickly and my car handles great again. There was even a handwritten note - just sweet and personable touches of customer care.I also enjoyed and appreciated that a comprehensive evaluation was performed, allowing me to switch out the air filter (really quickly at the end) and know that everything else was alright.The prices seem really competitive compared to what I'm accustomed and I appreciate that they actually checked everything out, past the initial concern.I can understand why they maintain such a high rating. I believe this type of system and experience in an auto repair capacity is the next generation and the thing "to beat".Thanks so much again!
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September 2023 by matthew S
I had some phantom issues with my accord. they were able to get me in that same week. i knew my chances were slim for sorting out the issues since it was not consistent nor were there any indications of issues on the dash. Assured Auto took the time to try to diagnose it that same day, they called with an update and suggested i should permit them to apply additional testing/diagnosis on the car. I did as they suggested but to no avail. They kept in constant contact and did not try to overcharge me for diagnosis (in fact is was incredibly fair) and they did not try to suggest something that was misleading. I appreciate their honesty, integrity, and cloud based photo/info sharing system. 100% will be taking my car back here again as needed.
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September 2023 by Danica Kingcade
I love the communication Assured auto works gave when servicing my vehicle. I was updated through the whole process and my vehicle was fixed in a timely manner. I will definitely recommend and be a returning customer for my vehicle needs.
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July 2023 by Patrick Cha
Originally planned to take my car to the local Toyota dealership to resolve the leaking oil issue. But after reading reviews of the service center at the dealership, I decided to look elsewhere.After reading the reviews for Assured Auto, I decided to bring my car here for diagnosis and repair. I called to make an appointment and was greeted by Carlos. He scheduled my appointment for later in the week and noted my concerns.I dropped off my car that Thursday morning and met Carlos. Amazingly, he remembered my name and model of car.True to what others have said about Assured Auto, JD kept me in the loop of what was going on with the car and what my options were. This is the decision making easier to repair the issue.The message that the car repair was completed and ready for pickup.Thanked JD and the Assured Auto team for their great service.I will be back for future services.Keep up the great work!Best Regards,PC
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July 2023 by Cody Houser
I have had the absolute worst luck and experience with mechanics in the past. But JD at Assured was very genuinely nice, they're very thorough and communicative. They make the process very easy, especially if you work a 9-5 and can't exactly be on your phone. I also absolutely love the lockbox.idea for the keys! I'm so relieved I didn't have to leave work early to go get my car. Will 1000% be coming back ???
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June 2023 by William Thibault
Bought a used Chevy Colorado truck and the dealership couldn’t help me find problems in the transmission it went to the Chevy dealer and independent garage spent 3 weeks with no repair the independent garage sent me to assured auto works thinking something needs to be reprogrammed I’m so pleased at the customer service at assured auto works I couldn’t wait to give a outstanding customer review the company is so pleasant to deal with really made me feel like someone was going to fix my truck and the documentation is unbelievable they don’t miss anything things I told them was happening and what multiple technicians experienced in my truck I’m so very impressed and like I said the work isn’t finished yet but I have full confidence with this great group of techniciansService: Transmission repair
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June 2023 by Kalee Hanel
Love this shop! They are transparent, affordable and trustworthy. I know when I go there that I will be taken care of and won't be sold the extras so they can make more money. I also got the personal note and blow pop from Carlos. This is such a cute touch for this shop. It really made my son's day. We will be back for sure!
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June 2023 by Cassandra Shupe
I’ve been going to Assured Auto Works for years and appreciate their honesty and skill. I appreciate knowing I can trust the work they’ve done. I travel across the country every once in a while and the quality and care they put into my car makes me feel safe on the road, near and far.
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June 2023 by Sandia NVo
I've never respected a shop more.They're so amazingly kind & patient in explaining & just as importantly, listening. Everything is well documented (w/pix, vid, email) and they have top notch tech & technicians to assure that everything is properly addressed with the most thorough diagnosis.I really wish they worked on Mazdas, too.. but since they've specialized their shop, I feel better knowing that their knowledge is specific towards certain makes.We're so grateful they're in the321; there's plenty shops nearby but these guys have higher standards & better ethics than all the others combined. No one speaks to customers with more concern, empathy & professionalism than JD.As a double minority, I've had my fair share of being disrespected & my concerns overlooked. This shop & one other, Intracoastal Auto on us1, are they only mechanics whom leave me with a feeling of relief rather than dread. NObody wants their car in a shop, but at least these guys allow me a sense of security in knowing they will always do their best, is completely honest & will never manipulate or disrespect u.Ptsd from dealing w/body shops is real & this crew is legit vehicle therapy. <3
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May 2023 by JEY Blakk
I would like to thank JD, Carlos, and the Team at Assured shop for fixing the issues on my 2019 Blazer so quickly. I was driving down i95 2ish and my truck gave out of power. Shut down completely in the middle of the Highway. This was a scared moment of my life. I called the tow truck company; Premier Towing and Transport, they with came less than 20 mins. I still can’t believe they came that fast. I called Assured Auto and explained to JD what happened to my truck. I was heading home back to Tallahasee from vacation. JD told me to get the truck tow there. We got there at 2:35pm. They completed a full diagnostics. They noticed some bolts was loosen on my Alternator. They tighten it. They also noticed something no connection to the car giving out of power. JD suggested for me to go back to the Auto shop who completed the work because of warranty JD took picture of it and printed it out to give to the Shop.Truck was Tested drive it no more power issues. I was back on the road by 4:30pm.I’m so grateful for them to get me in and out so quickly.They also have Complementary varieties of soft drinks for their customers and when you leave, they write a personal note with a blow pop s****** This was so sweet. With what’s going on in the world, it’s the small things like this can bring a big impact on someone’s life.Again, super grateful. Best customer services I’ve received in years at an Auto Shop. I wish there were closer in case I need them again.
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May 2023 by Bethany Walkup (HeyBethanyyy)
I was recommended by a friend and they didn’t disappoint. Staff is friendly and I was updated throughout the entire process. I was able to approve or deny services and they sent photos with very clear notes on their findings. I will definitely be using them again in the future.Service: A/C installation & repair
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May 2023 by Jermaine P.
I would like to thank JD, Carlos, and the Team at Assured shop for fixing the issues on my 2019 Blazer so quickly. I was driving down i95 2ish and my truck gave out of power. Shut down completely in the middle of the Highway. This was a scared moment of my life. I called the tow truck company; Premier Towing and Transport, they with came less than 20 mins. I still can't believe they came that fast. I called Assured Auto and explained to JD what happened to my truck. I was heading home back to Tallahasee from vacation. JD told me to get the truck tow there. We got there at 2:35pm. They completed a full diagnostics. They noticed some bolts was loosen on my Alternator. They tighten it. They also noticed something no connection to the car giving out of power. JD suggested for me to go back to the Auto shop who completed the work because of warranty JD took picture of it and printed it out to give to the Shop.Truck was Tested drive it no more power issues. I was back on the road by 4:30pm.I'm so grateful for them to get me in and out so quickly.They also have Complementary varieties of soft drinks for their customers and when you leave, they write a personal note with a blow pop sucker. This was so sweet. With what's going on in the world, it's the small things like this can bring a big impact on someone's life.Again, super grateful. Best customer services I've received in years at an Auto Shop. I wish there were closer in case I need them again.
