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January 2025 by Janet Lehosit
Andres thank you for your help!!! Amazing customer service !!!
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December 2024 by John Ryan
I had a billing question and was not getting my questioned answered at AT&T online support so I dropped in to see Keith at the N Wickham Rd store in Melbourne, FL. He knew exactly how to get my account set up properly. Thank you Keith!! Great job.
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December 2024 by William Brown
Andres thank you for your help today!!! Great customer service!!!
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December 2024 by Kathie Haugh
We recently needed to turn in 2 phones because we purchased new ones online. Holland was very patient, and professional when minor issues occurred in the process. Excellent service.
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December 2024 by sheila freda
Andres thank you for your help , you're amazing!!!!
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December 2024 by Harry
Holland was knowledgeable, fast, and listened to everyone to triage all customer's issues.
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December 2024 by Aaliyah
Excellent customer service and well knowledgeable on their advice on purchasing IPhone pro max 16 and walking throughly throughout the steps! I highly recommended Mr Keith and When we call your team partner and the assistant manager Mr Felix . Love the store !
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December 2024 by Riveiro Palomar
Excelente service! The manager is so friendly and attentive, she took good care of us. We feel appreciate. Thank you!
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December 2024 by Richard Bullard
keith and andres was awsome professional and helped me with ease thank you guys
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December 2024 by James Dwyer
I have been in this store many times everyone are very helpful especially Felix and all the other employers not only helpful but professional and cordial
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December 2024 by Diana Blanchard
Great customer service with Felix
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December 2024 by Matt Tokish
Stay away! The former manager quoted me prices and discounts which were never reflected on my bill. I’ve been to the store multiple times and things are always “being escalated “ but never fixed. That manager is gone and the new manager is trying to fix things but she isn’t much better. The new manager said she would call with an update every week but didn’t call. Then I went back to the store and spoke to her again- she started calling but only for two weeks and stopped calling with updates again. They eventually denied all of my claims at the store and even through corporate. I tried to work with them for a year but in then end they didn’t complete their part of the bargain to the tune of $530(phone and watch). Buyer beware- don’t trust them- if it isn’t on paper they are going to steal from you. The “automatic discounts on promotions” don’t always work. I finally switched to a new phone provider and I am done with these horrible people forever.
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November 2024 by JULIA HELMENSTINE
Thank you Andres & Keith for all your know how, tech support, & offering advice on choice of devices!!!! You both are AWESOME! Many thank yous!
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November 2024 by Brianna Conway
Andres is awesome!! Quick visit & they were so helpful!
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October 2024 by Eddie James
I made a mistake and took my new iPad and iPhone there bcuz all my data from my iPhone app (Notes) were missing and were now on my newly purchased iPad. The technician worked on transferring it from my iPad back to my iPhone and said it would all be transferred in 24-48 hrs. At this point all of the items I had stored in my notes for 5-6yrs had disappeared from the iPad and the phone. The next day I was in damn panic mode. I returned to the store and the technician was off and no one could do anything. 3-4 days later I returned and got the same answer and that I should got to or call an Apple Store. The next day I drove to Orlando to an Apple Store, the Apple Tech deleted everything from the IPad and restored it back to March 2024 a backup date and everything was restored including my lost data from my Notes ! He then airdropped the notes from my iPad to my iPhone . And problem was solved in 15mins. The lesson was I should have never taken an Apple product to AT&T for tech support and also the AT&T Tech should have made that recommendation at the start !
