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November 2023 by Marie Apsey
Before Novatech took over Atlantic Business Systems, our toners for the copier were automatically provided on a regular basis and the service was excellent. Apparently this has not continued under Novatech. I called to request a delivery of all toners, especially the black. We were completely out and therefore we were unable to copy or fax. We were told the toner would be received in a day or two. I asked if it could be expedited. We work with the courts and frequently have deadlines that cannot be missed. It could not be expedited and it arrived two days later. However, we only received one of the five requested toners: it was not the black one that we needed for the machine to operate. A call was placed to Novatech, who informed us that the rest of the toner would not arrive until Tuesday!! When they were asked if there was anyway to get black toner for the machine before Tuesday, they responded that there was nothing they could do. Won't be renewing this contract!
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July 2023 by Gary Moses
Bud took extra steps to insure the affected teller station was operational, also ordered replacement equipment for another station
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July 2023 by J S
We absolutely love BUD!! 1000/10
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July 2023 by Rae kiszenia Jones
Quick response time, courteous repairman and job well done. Showed us exactly what was wrong and what he replaced.
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July 2023 by Crystal Clark
The technician was on time and very professional and knowledgeable. He was very clear in explaining things so I could understand. He is one of the best technicians we have ever dealt with. He was a very good listener and helped us through all of the issues we had questions about at my organization. I would definitely ask for this technician again! Thank you Novatech!
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July 2023 by Kellie Patterson
The technician exceeded our expectations. They patiently addressed all our questions and provided fixes based on our needs. They were friendly and approachable and made the entire experience pleasant and stress-free.
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December 2022 by ShellyJ
These days when customer service has hit an all time low, Atlantic Business Systems will certainly restore your faith. A company who cares about their reputation in the community and goes above and beyond in customer care. You won't be disappointed.
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June 2022 by Julio Torres
LOVE this company!!!! They answered my call and sent out a technician right away, EASY BREEZY :)
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May 2022 by Shelly Carner
These days when customer service has hit an all time low, Atlantic Business Systems will certainly restore your faith. A company who cares about their reputation in the community and goes above and beyond in customer care. You won't be disappointed.
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July 2021 by Chuck Smith
I can't say enough good things about Atlantic Business Systems. Guardian was with another copier provider for the past 20 years. Barry and his team reviewed our contract and made solid recommendations on the best and most cost effective path forward. Their recommendations resulted in Guardian saving a substantial amount of money on our new ABS contract while maintaining equivalent or better capability! ABS did an awesome job of removing our old equipment and installing multiple new copiers throughout our facility. ABS saw us through the entire process! If you're looking for someone to provide seamless copier integration in your facility at a reasonable and fair price, ABS is your company. My only regret is that I didn't know Barry and the ABS team 20 years ago..
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May 2021 by Margaret Anderson
I am a practicing attorney in Vero Beach so my computer/printer/scanner is essential. I have had extraordinary service from ABS. Their technicians are knowledgeable and professional. They respect my work environment. They are always there for me. Thank you, ABS.
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May 2021 by Angel Downing
The service provided was above and beyond what I expected. Dave, Tristan, Bill and Vince all played a part in fixing an error that was caused by a Windows update. The knowledge and customer service was exceptional!!!
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January 2021 by Connie Rising
ABS is the BEST company I've ever dealt with for my business needs. They are very courteous and especially responsive to all my needs. I 100% recommend ABS to everyone!!! Holvar is the BEST TECHNICIAN EVER!!!! :)
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November 2020 by Fran Eskew
Great company! A very quick response to any issue. I highly recommend them. Isabel is a great rep!
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June 2020 by Net User
If your a small business, you will Not experience the service they state. I am extremely disappointed in service and billing. The only reason I went with this company is because of the claim to know Christ and ECCC. All I receive was complaints within my own accounting department of ABS, lack of communication and service; which I have experienced myself. I have been treated better with Secular Copier Companies. All I got from ABS was "sorry"; I don't want sorry, I would rather prefer "Service" Even when Rob and or another's were included in an email; they absolutely did NOT respond. In any company I've worked work; that is not expectable. Within this company only "Dave" has been professional and Christ-Like.Don't get service from this ABS if you are a small company.
