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November 2022 by John Wooten
Ordered a jacket. After a month and several emails, it still hadn’t arrived. I called and Ron let me know that he had much more important orders to worry about and that my order didn’t matter to him. After he hung up on me, I called back and was apologized to and told my money would be refunded (it hasn’t been yet). I’d give negative stars if I could. Ron needs to take a look at how he treats customers.
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December 2021 by John W.
I ordered a Jacket from this company. Two days later, I was told that it would take 2 weeks to receive the jacket. OK, I can deal with that. A month later, I still had not received the jacket, so I began emailing and asking. After 3 emails, I received an email that they would "check on it." Several days later, after not hearing anything back, I called and was told that he had bigger orders he cared about and my order didn't matter to me and he hung up. Complete disregard for customers. After calling back, I was told I would get a refund. DO NOT DO BUSINESS WITH THIS COMPANY
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November 2021 by Charles Nelson
We have been getting our helmets inspected, repaired, repainted and maintained by Aviation Survival for several years now. I can call them and request parts and they are shipped the same day. If we have a problem they take care of it and stand behind their work. Couldn't ask for better customer service. Excellent company to work with.
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November 2021 by Donny Richardson
Recently had my helmet serviced there. During the inspection they found a crack in the shell. They called to let me know and it was replaced with a new shell. All the work I needed was done in a very timely manner. Helmet works and looks great. Customer service top notch.
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November 2021 by Clayton Grotz
Took my helmet in to have the fit adjusted. They made the time for me and we’re very detailed and precise in making sure it was correct. Hooked me up with some extra padding. Thanks for the help Alex
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November 2021 by Cody Thompson
Extremely helpful and got my helmet order expedited. Fits perfectly and shipped fast
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November 2021 by Sharon Skarda
Amazing customer service provided, all orders are received in a timely manner and our flight suits are the best quality.
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November 2021 by Shaun McGinnis
Very friendly and they have lots of equipment
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November 2020 by MEDIC MIKE
Great place and local too.
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November 2019 by Wild Kiwi
Poor quality and substandard services.It takes more than a fancy showroom to properly service this industry.Deadlines not meet, calls not returned, persons seldom available.Items DOA and returned for repair. Components broken after minimal use. Helmet spends more time sitting unusable and awaiting repair or parts than being used.
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November 2018 by Mario Slaven
Let me start by saying that I am not affiliated with Aviation Survival. They have been a reliable source for my flight helmet needs and parts since about 2011. I have also purchased two new helmets from them, as well as several parts. Customer service is second to none and their staff will work with you until everything, including fitment, is satisfactory.During my flight training in Florida, I was fortunate to just stumble upon this local place. All staff members are not only knowledgeable but courteous. The first helmet I purchased from them had some fitment issues. There was nothing wrong with the helmet, it was more along the lines of the shape of my noggin! My schedule did not allow me to address this issue immediately and they worked with me until the fit was perfect. No hotspots and quiet as can be! The second helmet I purchased from them was recent (2018). I decided to go with the Evolution 252! This brand was fairly new to the market and I have to admit, I was skeptical. Their technician assured me that I would NOT be disappointed. I did much research and decided to take the leap. The EVO 252 has been awesome! Extremely quiet and a quality product. I also saved several hundred compared to the Gallet! I know exactly which options I like and where I prefer to mount them. Even though some of my requests were out of the norm, they made an exception. My helmet arrived and surpassed my expectations! I did have to work on fitment as usual and the extra parts were shipped to me promptly!Thanks Aviation Survival! I always recommend them to my coworkers or anyone in need of helmets, headsets or parts. I wound not hesitate to continue to send my business their way. Nothing less than 5 stars!
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November 2017 by John Wichitnak
I am in no way affiliated with this business, my review is all upon my experience with the staff of Aviation Survival.I ordered a flight bag online from their website on a Thursday evening because I needed my order by Wednesday and wanted to get it Tuesday. I called on the next day to check the status of my order and see when it would arrive. Rachel said it may get shipped out today, but no guarantees. I didn't get tracking information over the weekend, so on Monday, I called and spoke to Rachel telling her that I needed my order by Tuesday, that's why I ordered it Thursday. She said she would check on it and call me back later that day, but no call. So today on Tuesday, I call and spoke with Rachel. She told me that she didn't send tracking because Brightline Bags didn't send her any tracking info, so she couldn't forward it to me (makes sense. She said she gave Brightline Bags her company account number to ship overnight. It will be here today. I would say that Rachel performed at her best to make sure that I got my order when I needed it. I will definitely be ordering from them again. Their prices are also great. Highly recommend them!
