-
November 2022 by Novlett P.
My Name is Novlett Wheatle-Paul. More importantly, the love of my life, my dog/son's name was Churro Mckenzie/Paul. Unfortunately, we lost Churro one month ago. Over his 14yrs he has brought our family endless joy and happiness beyond what we could ever imagine. Churro, in his last year, battled like a champion Diabetes, Cushing's Disease, Kidney Problems and a host of other medical issues. He became overweight and developed arthritis in his hind paws. Like a little super dog, Churro gave it his all until his body could no longer serve him well. During his medical battles, Churro and our family was counseled, loved and attended to by a "Super Veterinarian" DVM Barbosa. Dr. Barbosa became apart of our family as she meticulously and scientifically addressed Churro's veterinarian issues month by month (sometimes week by week). It's due to her expertise that Churro lived as long as he did. She threw all her wisdom and professional armor into Churro's complicated issues. We couldn't have taken this journey without Dr. Barbosa. Without question, we know that we gave Churro a fighting chance because his care was lead by this incredible Practitioner.... Dr. Barbosa. If anyone reads this review, please don't hesitate to put your Pet's care into the hands of this world class DVM (Dr. Barbosa). You will not only receive medical expertise, you will also come to see that she will love and protect your Love One as much as you do. Dr. Barbosa, Thanks from the bottom of our heart. The Mckenzie/Paul Family.
-
September 2022 by Sean M.
My wife took one of our dogs to the Melbourne, FL Banfield this morning as she had an appointment scheduled for 10:30 am and she arrived on time. After waiting in the lobby for 15 minutes, she was finally able to get someone's attention to get checked in. When my wife spoke to the male attendant, to check our dog in at the front desk, he advised my wife that our account was on hold for nonpayment. My wife keeps pretty good records and was able to show the attendant that indeed our account was debited for the monthly pet insurance we have for both pets. The attendant went and got the manager and she instructed him to call their corporate office. My wife explained to the manager what was occurring. The manager stated that the front-desk attendant would take care of my wife; another attendant came and took our dog back to be seen. The attendant called their corporate insurance office, which took about 45 minutes. After the attendant hung up he stated that Banfield said the money wasn't there. My wife explained to the attendant that the same credit card has been used the entire time we have had our policy this past year. One of our pets insurance was paid and the other was not, which was the pet that was brought to the office; this was a payment error by Banfield. After our dog was brought back to my wife, the attendant and the manager told my wife had to pay for a full visit. My wife said she'd pay for the monthly insurance payment that was due, which Banfield failed to charge properly and that's it. The attendant told my wife they would be charging a late fee even though it was Banfield who failed to deduct the payment from our credit card for the monthly insurance. My wife then asked if the vet was going to come out and talk to her. As she waited for the vet, my wife began talking to another customer that was there with her pet. She had overheard the discussion my wife was having with the Banfield staff. She asked my wife what happened and my wife was sharing her experience. My wife told the customer she has always has a bad experience at this particular location and that she was not going to auto renew our policy. The attendant overhead the discussion my wife was having with the customer and he went and got the manager. The manager came out and told my wife that she should not be talking to other customers about her bad experiences at this location. My wife told the manager she was answering her question. The manager said not every customer is has had the same experience as she has had and to please not share her experience to other customer. I wished I would have been there with my wife because I would have told the manager the last time I checked, we live in the USA and I'm stating my opinion and if she had a problem with that, she could go pound sand. The manager left the area and went to the back. A few minutes later the vet came out and she shared details, with my wife, about the dog's checkup. The vet was very professional, and she apologized for what was taking place at the counter and hoped everything would be straightened out. My wife paid the bill and left. She will be calling their corporate office on Tuesday morning to get an explanation as to what occurred with the billing error. I would advise people to avoid this Banfield site, as most of the staff is ill informed or outright rude.
-
July 2021 by Aubriella M.
This location was awful, do not take your pet here. Some of the vet techs were rude & very loud. They did a bad job on my pets treatment and then wanted me to come back. They kept him way longer than anticipated and were very dramatic and very rude. DO NOT BRING YOUR PET HERE!!!!!
-
July 2021 by Michelle W.
From the first phone call to set up my appointment, to the last conversation with the doctor, my experience was fantastic. I had a1:00 appointment and was taken care of immediately. The staff treated my dog as if he was theirs. The care was fantastic and the communication was great.
-
June 2021 by Mari M.
gave my dog unnecessary medication [confirmed by a different vet the next day]
-
May 2021 by Lissy Marie Encarnacion
Super nice and attentive people
-
April 2021 by Joel B.
I called Banfield at 5:30 today (Friday), They asked me to hold-it is now 6:20 and they closed and I'm still on hold. I understand they close at 6 but at clean up calls that came in before 6 Poor service
-
December 2020 by Uakira H.
Y'all location in Melbourne Fl killed my dog. They gave her pain pills that she reacted terribly to. Before they even prescribed her anything, I asked about pet cbd treats and they said not to. I listened because I THOUGHT they would know something. So they LIED about it on her record and said that we gave her cbd items and told the other person on my account "we said to stop giving it her" that was a lie because i asked about it, not that I gave it to her. I should've just stuck to my gut and gave that a try anyways. We took her to the emergency room multiple times in a 4 day span. Because first, she wouldnt eat or drink. Then she would vomit then the seizures came. She couldnt walk anymore so we had to put her down. Y'all need to revaluate that staff immediately because they are giving random pills to people for our pets without really knowing whats going on.
-
August 2020 by Kimberly C.
We have been a Banfield customer since our kitties were a few months old. We really liked our previous Banfield location in VA. However, we recently moved to Melbourne, FL. We had our 6 month check up at yhe Melbourne, FL location today. Very disappointed! The person at the front desk has a bad attitude and could use some customer service training. Because of COVID, they took my girls back without me. Didnt really like it since we were new but it is what it is. However, I have no idea who the actual DR is. At a minimum she could have walked out said hello an introduced herself. I understand she should not stay out long or get close to chat. I waited on a bench inside the store an heard my girls meowing in the back. Didnt help the situation at all. The only good thing is the nurse who checked us out. She was very nice, knowledgeable and informative. Hoping she handled my girls more than the unknown DR and bad attitude girl. Also, bad attitude girl hung up phone and proceeded to talk about whoever she hung up with to a colleague. It wasnt just to notify them an emergency was coming in either. Very unprofessional!
-
February 2020 by Maria Baldwin
Follow up visit. Slight wait but 15 minutes was not bad.
-
February 2020 by Raechal D.
Working here was miserable. Do not recommend. We didn't even get lunch breaks here. This company makes SO much money off their "clients" and pays their employees nothing. They do have some very knowledgeable vets and techs that have been there awhile but can be expensive.
-
August 2019 by Lisa Tye Holmes
They are great with my fur baby and even when busy they are on top of things and you don’t get stuck waiting
-
July 2019 by Matthew F.
Due to my continued negative interactions with this Petsmart, I am not a huge fan of this location. This feeling has extended towards this Banfield as well which is located in the store. I have been to this location twice to have my dog seen and both times I have been told that my dog "has opinions" meaning he was hard to treat due to behavioral issues. The first time I was surprised because I have never had an issue with my dog and people. In fact, my dog runs up to strangers and lets them pet and hold him. I should also mention I took advantage of the drop off appointment system the first time he was seen by this location. The system allows your animal to be dropped off early in the day and to be picked up at your convenience after the appointment has been completed. Due to his "opinions", I was concerned to leave him alone again. I figured that he may act better if he had a familiar face during the appointment. During my second appointment I was told again that he has "opinions" but this time I came to truly understand what that meant. The only outburst my dog had during the appointment was when his temperature taken rectally (of course). This is fine in my opinion as I can imagine that even with lubricant, having a thermometer inserted rectally would be quite uncomfortable. That opinion was not shared by the veterinarian apparently, as she began to tell me that my dog was not well behaved and this will result in difficulty treating him in the future. Now I understand that it must be difficult to have the job of trying to treat animals as it is difficult to get them to follow commands, and I'm sure it must get tiring having to insert a thermometer into a dog that clearly does not want you to, but I don't think it equates to behavioral issues and to me it seems like a normal reaction. To put this into context, my dog was 7 months old at the time and this was the third or fourth time he has had his temperature taken rectally so I'm sure he's not used to it at all, and the experience was probably traumatizing for him. That's not even the worst part of the visit either. She then began to tell me that it was not "their job" to teach the dog to behave and that this training was to take place at home since they only see an animal a few times a year. Excuse me? I'm sorry but I don't see how my dog feeling uncomfortable with having his anal cavity explored means that he is not being trained at home and it does not mean that myself and my wife are not doing a good job of raising our dog. In the words of my wife "what are we supposed to do at home then? Stick a thermometer in his butt??" As a health care professional, this is embarrassing. The primary thing we are taught in school is to make sure you do not isolate or embarrass your patient while trying to educate them, as this leads to the patient not trusting you and not listening to your medical advice. At this point I am no longer going back to this Banfield. I have enrolled my dog into a private veterinary clinic. I explained this story to them and what they said summed it up perfectly. "How your dog reacted to that experience says a lot more about the staff at that clinic and their atmosphere than it does about your dogs behavioral issues"
-
May 2019 by Ken A.
We have gone to Banfield in several different states and elsewhere in Florida. This one here is the absolute worst!!! They cancel appointments regularly, claim they call when they don't, give out misinformation and allow you to make appointments for vaccinations after verifying only to tell you they can't do it yet when you arrive. Oh and let's not forget how they nickel and dime on everything and always, always, always trying to upsell. They are inept at the front desk. Takes forever for them to figure out how to charge Care Credit if you dont have your card on you. First they refuse and say they can't do it until you explain to them that they can and how you do it all the time. In the parking lot I came across another dog owner who agreed how bad they are here. She told me she never goes to Banfield and that she even worked there (not sure if she meant Pet Smart or Banfield but still worth listening too).
-
May 2019 by maria sanchez
Follow up visit. Slight wait but 15 minutes was not bad.