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November 2023 by Susan R.
I called a number of funeral homes and liked Brownlie-Maxwell the most on the phone. They were helpful and kind. I then met with one of their directors, Greg. He was patient, explained things (and that took a lot of time), did not try to upcharge or oversell anything and walked me through all that I needed to do. I left feeling like Brownlie-Maxwell was supporting me through the entire process. The funeral itself went very well. I would highly recommend using them as they want to do a good job and are an honest company.
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November 2023 by Thomas 'Tom' Anthony McFadden II
Another relative chose this place. I had to sign some documents as next of kin.When I walked in and introduced myself, no one knew who I was or what I was talking about even after giving them the name of the deceased (My Mom.)No one offered me condolences, and they acted like I was an interruption to their day.I asked to see my mom, and was told their was a fee to see her. They told me I could witness her cremation for free, so I said I wanted to. I was told it would take a week or two to get the death certificate and she would be cremated shortly after they got it and was promised they would call to schedule it.Two weeks later, on Friday, I called them to find out what was going on. After being put on hold so long the phone rang again,and then put on hold again, I was told, "She'll be cremated early next week."I asked if there was a more precise date since I asked to witness the cremation. The person I was speaking to said " oh, oh Oh, OHHHH," and put me on hold again.Then I was put on hold again, and another person came on the phone and said she had to ask the person who does cremation and asked me to hold.I said "The other lady told me he wasn't at work, and she couldn't reach him." After a moment of silence she asked if she could call me back, then asked for my phone number.My number was on the form I gave them, and written down when I asked to witness the cremation, and the person I was talking to had texted me about the form. I gave her my number, AGAIN, and hung up.Incompetent, unprofessional, and the funeral home is ghetto. Do not recomend.
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August 2023 by J D
Joye handled the arrangements for my mother. She was very helpful and efficient. She was kind, caring and patient. Joye is a professional who does the job well. I felt understood and valued. She stayed with us until the completion of the final service.
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April 2023 by Aidan Noonan
We worked with Greg and he was extremely accommodating, knowledgeable, responsive and polite. We were dealing with the unexpected loss of our mother and Maxwell and Brownlie helped us through it. Other funeral homes in the area seemed more interested in slamming us with crazy prices rather than listening to what we needed. I definitely recommend talking to Greg and the team if you are in an unfortunate situation of needing a funeral home. My only slight complaint would be that one of the times I called the woman I spoke to wasn’t all that polite- but that happens and we are all human- Greg made up for it!
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April 2023 by Stacy r
Brownly funeral home did both my grandmothers and most recently my brothers funeral. They are amazing people. We just worked with Gregg he was so sweet and thorough he made the whole process simple and he is very comforting. Thank you for everything.
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February 2023 by Paul Dillman
Outstanding experience with Brownlie-Maxwell. Caring and professional. They have gone above and beyond to assist me in all aspects during this challenging time.
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January 2023 by Charlotte Blackburn 1
Mike Brownlie is awesome, he helped me all through the process of my husband's services. The staff is top notch as well.
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June 2022 by Hillary Young
Our experience with Joy for my Mom’s funeral was incredibly thoughtful, compassionate and professional. Having grown up with parents in the cemetery/funeral home industry, I chose Brownlie/Maxwell, after visiting most funeral homes in Brevard County, because I know a thing or two about this business.This is the place to go to for funeral services. We praise this firm on service and compassion - Joy even headed our service at the cemetery - on her day off! This is a rarity in todays world and clearly demonstrates their compassion. We will forever be grateful. Thank you dearly.
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February 2022 by Claire Hales
Appalling experience with this funeral home. Not an ounce of compassion; unhelpful, hostile, and unprofessional over the phone and in email. Beyond comprehension this company is managing to remain open, having now read other similar reviews.
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December 2021 by Susan H.
They were very kind and helpful with my needs. I hope I don't need them again anytime soon but, I would definitely use them again.
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November 2021 by Eve Bouchard
I have always found their funeral directors and staff to be kind, professional and helpful. Their funeral services are so beautiful and high quality. I'll never forget the funeral service that I attended for one of my students, who was only in her 20's. Brownlie & Maxwell made her funeral service beautiful, comforting and uplifting. This funeral home really goes the extra mile, and I greatly appreciate that. I also appreciate their reasonable prices. When you lose a loved one, it is good to be in trusted hands.
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August 2021 by Richard G
All to often we have an experience and say “I’ve got to write a nice review.” Then time goes by and we never get to it. This time I’m getting to it. Fourteen months ago my mother was put on hospice care. We had recently moved to Melbourne and needed a local funeral home.My parents had pre-paid for everything in another city. I called different funeral homes asking for pricing to coordinate my new requirements (since moving to a new city). I was fortunate to be able to reach out to funeral homes without the pressure of a recent death. While doing my search I had the pleasure of speaking with Mr. Brownlie. He was low key, no pressure, and clearly explained my choices. He sent a quote and fourteen months later my mother passed away.I called and spoke to Joye Eiker, a Funeral Director at Brownlie Maxwell. I joked that she had an interesting first name for a Funeral Director. She, too, was very low key and EXTREMELY knowledgeable. I came with my son to sign contracts and select a coffin. Once that was done she contacted the cemetery we were transporting my mother to. While my folks prepaid for EVERYTHING, the remote cemetery mentioned an additional item that they claim was not on the contract. Well, I know how to defend myself and I looked at my son and said to him “don’t worry, we are not going to pay one more cent.” Well, I never had to argue my case. Joye made sure we did not have to pay anything more. I did not have to get involved. She then wanted to see in writing that we were all set. WELL, the cemetery claimed we needed to select a casket from one of three manufacturers. At that point, Joye did not want to take any funds from me. She wanted to make sure that we got approval on the casket. I told her to at least take a deposit. She refused.Again, Joye took care of that situation, getting documentation to show the one we selected met the cemetery’s requirements. The cemetery agreed that we could use the one we just selected.After transporting her to the cemetery, we invited Joye to have lunch with us. While she was hesitant, we let her know we really wanted to thank her for going above what she had to do. Having lunch with Joye just confirmed what a good person she is.If you desire a low key, no pressure funeral home, I can’t say enough about how they pulled through for my family.P.S. Joye is a stickler for details. She is a rare person who actually READS all of the clauses in a contract. That combined with her understanding the laws regulating her industry allows her to protect YOUR interest.
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August 2021 by Sydney Anderson
I called to obtain details for a coworkers passing and the woman who answered the phone was quite rude. People who are grieving don’t need that behavior. Very disappointing. I haven’t needed their services yet, but due to this first impression, I will look elsewhere. I don’t want anyone talking to my family or friends in that manner. Having a bad day? That’s one thing. But your job description requires hospitality, not hostility.
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December 2020 by David Howell
Worst place ever to plan services. Avoid this place. My wife was left even more heartbroken.
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November 2020 by craig langworthy
Dear Reader,In Oct 2020 my mother of 87 years passed away after being her caregiver of 14 years. Having contracted earlier with Brownlie-Maxwell for a cremation and memorial service I quickly became aware at the passing of my mother that they were now my caregivers at a needful time. Through detailed plans executed in a professional and caring manner that went beyond my expectations. Allowing me to focus on what really matters, family and relationships. Thereby I recommend Brownlie-Maxwell for your family's time of need.
