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February 2024 by JoAnn mancuso
Rudest woman ever, kept telling me she was busy....well so am I! This is not my first encounter with this woman, how does she still have a job? I will see that she gets a long, very needed time off. it is my mission now. I did not deserve to be spoken to like that or hung up on.
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November 2023 by Kiska Basye
Dee has helped me out a few times. Couple accidents with different cars. People ran red lights. Dee was really really cool. Very helpful. Wanted to help out each time. I needed a gas cap that I lost. The lady in the front office said she didn't have time to help me. I said is there anybody that can help me or that would know how much gas cap would cost? She said no I don't have time for this. I'm dealing with a bunch of impounds and hung up!! I understand everybody has good days and bad days. I would say it's either a hit or miss with this place. I don't know I've been helped numerous times. Of course that was by Dee, the lady in the front office. I've dealt with her a few occasions and I think one time was nice and helpful the other times were well. I'll let you decide.
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October 2023 by M S (FreshFoodie)
WOW.. I try to only leave great reviews on here, and rep good people & their businesses, but I unfortunately agree with the other reviews! Besides not even trying to help me get a tow, when asked if they were hiring (bc clearly they need someone) she hung up on me!
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September 2023 by dannyj8938
the lady who answers the phone is extremely rude. she told me they were busy and she got other people to deal with and I need to get to the point. if that's all you got to say you can hold. I understand people get busy but please find you another profession if you don't like your job or like answering phones when it gets busy. I asked to speak with a supervisor she said I am the supervisor. you can't be with that type of attitude. she needs to be fired and I'm sending this to BBB and so should everyone else. the owner will be extremely upset if his business gets shut down. 0 stars I do not recommend. TO NOBODY BEST BELIEVE KARMA IS AROUND THE CORNER. THEY DO NOT EVEN DESERVE 1 STAR.
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September 2023 by Mariangely Miranda
I wish I could leave zero stars . Today I encountered the woman at the front desk .. I believe, according to MANY MANY MANY other bad reviews , that her name is Lisa . First my fiancé calls and is very displeased with her tone and attitude over the phone, I know it’s a problem when he complains about anything , as he is not one to complain (just goes with the flow). When we arrived to pick up our car, we were met by ‘Ms. Rude’ at the front . I can’t believe they let someone so rude and nasty work for them . I read ALL of their reviews and everyone feels the same way . This lady has been working there for YEARS with such horrible reviews, so I know this review is not going to make a difference; but shame on you guys for allowing such bad customer service. You don’t see all those bad reviews on this lady ? She must be an owner, or related to the owner, because no one in their right mind would want someone working for them being the way she is. Shame on her. Do not use this business if you can control it. if not, pick up your car the SAME day by another tow truckcompany.
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August 2023 by Janessa Leita
What a horrific experience! I have never heard a ruder receptionist in my life! You are in the business of working with clients who have possibly been in traumatizing accidents (as we have) only to be treated so shockingly by your rude receptionist. Please use any other towing company or body shop!
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June 2023 by ali crosier
Rudest lady I have ever spoken to in my entire life. She kept hanging up on me and when Id call back shed yell. Ridiculous. So many bad reviews on her and yet she still has this job somehow shes the reason the reviews are so low….
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June 2023 by Jose G.
Toke my truck in for a smog and was told it didn't pass so when I got home I popped the hood only to find my engine and engine compartment full of oil, so when I called and talked to person who worked on it he told me he had pulled oil cap while engine was running well you think he would've told me that before I left now I have to pay some one to clean it come to find out he was the owner. This place is dishonest and don't tell you they screwed up if you want a job well done don't go here if I could give a zero I would
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April 2023 by Matt S.
Found myself in a crunch at a HipCamp property where I stuck my rental van. I called and within 30 minutes, they arrived. No longer than 30 minutes later, we were able to get my van out and we were able to enjoy the rest of our day! The tow truck driver was extremely nice and accommodating and even helped look through an owners manual with me. The service was affordable too! Cheers.
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March 2023 by Dj Nobody
At the rate of speed the tow truck driver pulls in the parking lots he's going to kill somebody one day. I would not use this service if my life depended on it
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January 2023 by Jacob I.
Had Jeff show up within 15 minutes of my call was stuck in a trench, pulled me out in 5 minutes 75$ later I was on my way to work. Jeff was absolutely professional and extremely punctual awesome service highly recommend...!!!!!
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January 2023 by Angela Burak
Showed up to get our belongings out of a totaled vehicle as we were told (and it is noted on the website) they open at 8am, and I get screamed at by the lady at the front desk that they aren't open till 9am and she has tons of work to do and gave me serious attitude and rudeness!! Lacking customer service completely!! I would never use this agency if I had control of where , ever. {Full disclaimer it was through a thin window}The gentleman however was very nice and courteous.Update: she did just apologize and blamed yelling as it's a habit from airplanes and such, but still pset at how I was treated at first during an already stressful time.
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January 2023 by Amanda Hernandez
If i could give them a 0 star i would. So rude and almost ran me off the road trying to go around me in an INTERSECTION!!!!! I wish he would’ve hit me so i could literally sue. so rude and learn how to freaking drive lol
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January 2023 by Alexys Mone’t
I don't know how this lady is still working here, Her level of professionalism is scarce. Her attitude is a disgrace and the way she handles business is a disaster.
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December 2022 by Steve L.
They are very professional there and do great work. If you live in the Prunedale area, I would definitely recommend going to dicks, towing and auto repair.
