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January 2024 by Princess Jones
I would never in my life come here! The sales men are nasty. I got a car from them last year and the sunroof busted not even a month of having it. I came to see the cash cars because I didn’t want a payment this salesman to be exact was nasty and not trying to help me. Do not waste your time here at this place at all.
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January 2024 by Nicolas Watson
Andrew was great went to look around I wasn’t bothered by him he let me look around and if I needed anything to let him know.Came back the next day and looked around for a while then i decided to take a test drive it only took one test drive and I was very happy with my purchase and Rob was great I was in and out.Thank you Family Auto Mart
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January 2024 by Natasha Zink
I came in to get a car, I had a wonderful experience they made sure I got the car that I wanted, was very patient with me and my children! I really appreciate them and would recommend anyone to come here if you’re looking for a good cheap car!
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January 2024 by Jasmine Noel
Love this place! 2nd vehicle purchased love, love love love love, love, love, love, love love, hands-down customer service was wonderful. Sales department was wonderful. The manager was wonderful. Going down to finance was wonderful. I really appreciate coming to people that are honest and able to help me out and getting into a vehicle that I would truly adore! I came all the way from Port Saint Lucie. Really trust them! Thanks to Doug, Warren, Rob MADE IT HAPPEN ?
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January 2024 by Dinnard Jeffries jr
I recently had the pleasure of visiting Family Auto Mart in Melbourne, FL, and I must say, they were an absolute lifesaver in my time of need. As someone who was desperately in search of a car, I had almost given up hope. After countless unsuccessful attempts at various dealerships, I decided to make the journey from Winter Haven, FL to Melbourne, FL. And let me tell you, it was worth every mile.From the moment I walked through the doors, I was greeted by an incredible staff, particularly Dugg, Rob, and Warren. These gentlemen exuded professionalism and integrity, making me feel like more than just a customer. It was evident that their primary goal was to assist me in finding the perfect vehicle, rather than simply focusing on making a sale.I cannot stress enough how helpful and accommodating the team at Family Auto Mart was. They went above and beyond to ensure that I found a vehicle that met my needs and budget. With a reasonable down payment, I was able to drive away in the car of my dreams. The payment plans offered were affordable, and the quality of the vehicles on their lot was exceptional.I want to express my sincere gratitude to Family Auto Mart for their outstanding service. If you find yourself in need of a vehicle, I highly recommend paying them a visit. Their commitment to helping customers and providing top-notch vehicles is truly commendable. Thank you, Family Auto Mart, for turning my car-buying experience into a positive and memorable one.
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December 2023 by Rosa Piccirillo
First time using Family Auto Mart. I am very ahappy with their customer service from upper management-Doug, sales-Andrew, and Rob. Even though my vehicle was sold as is and originally had issues, they all went above and beyond to get me in a safe vehicle for myself and my family! I greatly appreciate their kindness and professionalism during this whole transaction! Thank you so much!
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December 2023 by Michelle Pino
I saw on Family Auto on the Internet so I call to find out what I needed to do to see if I qualify they where extremely polite and friendly on the phone and took there time explaining information on a vehicle I really wanted. I called today to see if I need to make an appointment they said they still had the vehicle of course they did so I rushed down and the people and the owner was extremely helpful and supportive and Super Friendly. I loved the honest and the truth and they even dropped a couple of Thousands of the price. I am going to continue getting all my vehicles from Family Auto Mart. I love everything about this Car dealership they are 1000,00 times better than anyone else
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November 2023 by Marsha Gomes
Going through a lot but everyone here was patient and kind. The first car I took home was bad but they were honest and took it back and gave me a better car. My trade in was more than the KBB price!! I'll definitely send people here for sure.
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October 2023 by dehvon Farley
I bought 2010 nissa altima come to find out the motor they got it from. A junk yard the guy Doug is very disrespectful no glove box I'm paying over 520 a month for trash car like who what type of use car dealer put junk yard motors in cars they don't have no Mechanics ask when you go there are your Certified mechanics, they do not have that they have a bunch of junkies up there, working on cars I will be up there every day with my signs letting people to beware of them they are not about the business they say over price junk cars is what they got I'm also reporting them to the better business bureau
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October 2023 by jamie wong
Really great group of guys and super nice. Unfortunately that doesn’t translate into honest car salesmen.I bought a 2013 dodge journey from Doug a little less than two years ago and it has been a learning journey. I’ve literally had to replace every single thing in this vehicle from the entire engine to the entire electrical system in this vehicle easily adding an additional 5k to the total cost of the car. When I called to speak to them about taking some of that cost off the vehicle they firmly declined.I highly recommend going elsewhere to buy a used vehicle.
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October 2023 by Jasmine Rainge
If I could give negative stars, I would. I contacted this dealer due to their rates online but prior to me taking the 2 hr drive I called and inquired about the 2014 Chevy impala for 3k. I should have known them that that price was too good to be true however the guy I spoke to on the phone confirmed the vehicle availability and low mileage. When we got there and asked about the car the salesman had a smirk on his face and walked us to the back of the lot with what looked to be cars out of commission and he shows us the car and the driver side had been in an accident which was not on the pictures advertised. They only took pictures of the good side. When we asked if the car was in an accident he replied “that’s what it appears”. So atp I’m ready to go!!! Then he starts offering us to finance a vehicle and I said no thanks I’m looking for a cash deal. Then this man tried to sale us an old Honda accord with horrible ripped up interior with missing headrests for 1k more than the impala!!!! Moral of the story I DON’T RECOMMEND THIS DEALER! They are shady and their sales posts are misleading! I’m mad I wasted 2 hours to visit them and even more mad about the 2hours back ???
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September 2023 by Natasha Raymond
I followed my son to purchased his car and all our needs were met. Great customer service Warren was awesome he was very helpful, patient and super friendly. I would highly recommend anyone to Family Auto Melbourne.
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September 2023 by Selena Beltran
Very fair and honest. Low down payment great payment options. Jackson did a great job. Rob is awesome too. You need a car today stop by asap.
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September 2023 by Callista Mueller
I was at Family Auto Mart earlier this week and I was very excited to get a car. Andrew was amazing and very helpful throughout the whole process as I test drove a bunch of different cars and finally ended up with one I loved. When it came to pricing, he was very eager to help me get the best price and payments when financing. He fought for me during the entire process and I would recommend this place to anyone looking for a vehicle!
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September 2023 by Casey Ledger
I’m so very thankful for Family Auto Mart! I was able to trade in my old vehicle that wasn’t working right and got into a newer good vehicle that day to drive home in! I’m amazed at how well they worked with me for the payments to be in my budget, even with poor credit. For a single mom, that’s everything I could ask for. Thanks Family Auto Mart for helping me get into a reliable vehicle quickly.
