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December 2023 by Kevin H.
A few years ago, we bought a ferret for my daughter from Incredible Pets. It died in 5 days, and they told us there was no warranty or guarantee. Our vet found that the ferret had died from a virus that it had before we even bought it. Recently we made a mistake of buying an Indian Ringneck bird for a ridiculously high price from Incredible Pets. The bird just paces back and forth in it's cage, and has not bonded with my daughter. We asked the general manager if we could bring the bird back, and get a refund. He would not budge on their "As is" policy, and even said that all of their animals are "Livestock". That's funny, because I've never considered ferrets and birds as Livestock. Livestock has always been referred to as farm animals like cattle, pigs, and chickens. My advice is to steer clear of Incredible Pets, unless you want to be ripped off and have no warranty on any overpriced animals they sell!
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October 2023 by Adam Smith
Awsome pet store. They have alot of nice pets for sale. We were able to get 2 short tail opossums qnd they are incredible
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September 2023 by derek robinson
Best place to get all kinds of unique pets !NOAH was very knowledgeable and was great with my daughter. We left with a cute little bearded dragon ?
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September 2023 by Christine J.
A truly unique pet store. They have a large selection of birds, snakes, reptiles and fish. Twice as many as any other store in the area. Then are the animals that no one else carries, they have lemurs, large iguanas, monkeys. My favorite animal in the store is the sloth. If only my husband would let me have one. The staff is knowledgeable and friendly. The only reason I didn't give them five stars is because they are more expensive, in some cases double the price, of any other pet store around.
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August 2023 by John Klein
Love going here. Lots of awesome and rare animals. Knowledgeable and helpful, friendly staff. Clean environment. If your looking for something special they'll likely have it or be able to find it for you or if you need help with a pet you already have.
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July 2023 by laura n.
i love coming in here and looking at all of the different animals but it honestly doesn't seem like they're super well bred. we bought a parakeet from here in 2022 and she died after only a year. it seems she had some sort of genetic issue as all of our other parakeets are completely healthy.
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July 2023 by Karen L.
terrible place they became very horible people they are very in the dark about products I needed to take back a item the item didnt fit all my bird cages way to high priced for such a an item worst place they need to shut down the manager is extreamly awful very horrible place.
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June 2023 by Christian Smith
Have a lot of variety in the reptiles and pets you can get, it almost feels like you’re going to a reptile expo. Sadly though, this practice is completely inhumane with how it houses lemurs and a Fennec Fox. The animals are seen constant up against the glass and pacing. It is very sad to see animals this complex and incredible kept in a small pen underneath fluorescent bulbs. Just sad.
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June 2023 by Berotte Family
Great help. Bought a bearded Dragon missing part of it's tail but my family has a thing for animals that have been hurt. Happy with it. Nice selection of reptiles.
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May 2023 by danielle
Good for buying pets and supplies but, the care while they’re there seems like it’s more than they can handle. I had to tell an employee that one of the snakes water bowls was bone dry, the poor thing was licking the bowl. The majority of the snakes had hides so small they where squeezed so tight under them. Some of the animals have good enclosures. The frogs, the spiders, the mice. The lemurs have a good one too. The foxes are what made me mad. One fox was in an enclosure the size of one for bunnies. The are foxes. They need room to move. They are also not solitary creatures. And the beardies all had stumped tails from them fighting because they shouldn’t be kept together at mature ages.
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May 2023 by Terry R.
After many years of doing business here with the previous owner, sadly things have changed in the opposite direction. When things go bad it's all about how you address it that makes the difference.I spent hundreds of dollars on an albinoSulcata Tortoise. Eight days later, it died, called the store, put it in a freezer to til I had an opportunity to drive the 100 miles on the weekend. 2 weeks from date of purchase,it was taken into the store to reconcile the situation, the manager refused to address it. He states it should have been brought in be its demise.He would be a better fit and abut here pay used car lot as a career choice. I would not but a cricket from this guy.
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May 2023 by Ted H.
Great variety of pets. Clean and well kept animal enclosures. Helpful staff. We go there about 2x a month. It's a fun place to walk through and see new variety of pets then purchase the items we went there to buy. Love to say hi to Chester the ring tail Lemur.
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May 2023 by QMackenzie S.
I get my crickets from here, they have a great variety of feeder options like hornworms, discoid roaches, and other meal worms. The crickets always stay alive for a very long time after purchase, and they're very affordable. I've never bought a pet here, but I like to walk around and see their variety of options, and the enclosures are always nicely set up.Also, there were a few bad reviews that were really misplaced.- To the person "who got there 4 minutes early and they wouldn't let you in" GO WAIT IN YOUR CAR lol.- to the person who said "the fox food looks old", they soften the food for young animals that don't have fully developed teeth.
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April 2023 by Marty Martin H.
Thank you Norman for making it happen. Incredible pets is an awesome place to go and they got a huge selection.
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April 2023 by Kristen Corry-Telford
So we went in here for cat toys/cat stuff and there’s not much of that. However, I have absolutely zero regrets going into this place because it is filled with INCREDIBLE pets. I have a bunch of pictures to add because there were some of the most amazing, beautiful animals, and you can see that they were very well taken care of and the staff was very attentive and knowledgeable about each and every one. If you’re looking for a snake, ferret, fish, bird, lemur, sloth, or just in the area, this is your place.
