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March 2024 by Bets B
Great experience always at this store. Staff is professional, friendly, and personable.
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December 2023 by Gwen Massey
I simply love this jewelry store. I always deal with Maryann or Kim and they are absolutely such a joy, and so pleasant to deal with. Maryann recently helped me with a neglace/24” figaro purchase for my husband. The style she showed me is his favorite; I did not know that at that time. He absolutely loves it. I enjoy stopping by there just to see them and say hello because they are such a joy. I would never deal with any other jewelry store.❤️ ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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December 2023 by Diavion Beam
There was a situation with an item i had placed an order for a month & some change in advance & had 2 issues with it causing it to now arrive after christmas . While I am slightly bummed out about that still , Shelly & Kim were incredibly sweet & helped me with the situation providing all of their sympathy . They’re very compassionate & were very quick to help me with my issue & made it right for me as the customer . Very hard working women & I hope they get some sort of praise from this review :) Thank you Shelly & Kim <3
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December 2023 by Jenny Owens
My husband and I went to this location as we were in the area and my ring was due for an inspection. They took it and said it would be back in a few weeks, great. We weren’t giving any receipt as everything goes to my husbands email. Well it was finally time to pick up my ring as it was getting repaired. We were asked for our ID and receipt/paperwork. None of which we have been asked to provide before. So my husband and I told her this. We didn’t receive any paperwork as it’s all on email. She kinda acted like she didn’t know what she was doing, everyone else was busy and assisting other customers. So when my husband purchased this ring for me last year, he put it under his nickname as they still never required an ID. So she gave us a SUPER hard time complaining that the first name didn’t match his ID. Like what happened if I went in to get my own ring?? It was absolutely ridiculous. So she asked her manager, who actually has some sense and said the orders go by LAST NAME ONLY. Then when the manager confirmed that I could actually get MY WEDDING RING, the lady comes back and proceeds to ask for my husbands drivers license number before allowing us to get my ring. It was just a super unpleasant experience and we will be driving to the Titusville Kay’s location where we purchased my ring from now on.
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October 2023 by Kaitlin Dobrowolski
Had a great experience working to resize my engagement ring with Kay Jewelry at the Avenues. Kimberly was extremely helpful through the entire process!
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October 2023 by Mair Costa
When to buy a gift for a friend turning the big 40...bought a nice time piece citizen watch with the help of Mary Ann. Super friendly, knowledgeable with top notch customer service. Mary Ann and her team went go above and beyond for me when I needed help with a exchange at a different store due to a factory defect. Highly recommend anyone looking for a great buying experience to go check out the ladies at Kay Jewelers in the Avenue Viera. Thanks Mary Ann for all that you do.
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October 2023 by Heather Hernandez
I’m not sure her name, but the woman with the straight blond hair was FABULOUS!!..my husband and I walked in there not really knowing what we wanted..she was so nice and patient..what a sales woman!!..we walked out with 5 pieces..Thank y’all so much for making my birthday a pleasant one, even though my toddler terrorized the place.
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September 2023 by Roman Nikitenko
Very good selection and very friendly staff. We highly appreciate Marianne for helping us finding the ring my wife loves. Marianne is very professional and helpful.
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July 2023 by Otto Tater
I just went in to see what their general pricing is like and they would not let me out of the store without giving them a phone number.I will not shop at a Kay Jewelers.There are plenty of jewelers out there.I don't need pointless pressure or smiling pressury rudeness.You don't need to know who I am just so I can hand you money and buy your product but I wouldn't even purchasing, I was just window shopping.
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July 2023 by John Wittmin
My wife informed me that she wanted a divorce the other day, so I decided to do what every middle-aged American dad would do it in my situation and go out to buy her a ring. I googled places near me to get jewelry and found this place online. I took my youngest son with me for moral support (even though I had to bribe him with Wawa meatballs) when we arrived at the store, I was appalled at the insane prices of everything in the store, but I wasn’t ready to give up on my marriage just yet, no, sir! I was there to fight and that’s exactly what I did. so I went up to the counter where a young couple was picking out a ring, push them aside, and in my best posh accent, I ask what I can get for $.25, they laughed at first, and tried to show me over priced jewelry, but I wasn’t having it.. and then they kicked me out when they realized I was serious. Guess it’s back to Ollies for me, where you can get a ring, beef jerky and slippers all in the same place. Everything a man could need.
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July 2023 by Lenny Panzini
I recently purchased a set of small hoop diamind earings for my wife. About 90 days later there was a small break in one of the earings to where it would eventually come apart. I brought in the earings with my receipt and explained to Kara what had happened. a moment later-Kim the Store Manager came walking by joined the conversation. Kara said that they had another identical pair in the store. Within maybe 6 minutes of 1st walking in the store. I had a brand New Pair in the Box with a gift bag and Off I went. I would like to give a Huge THANK YOU to Kara and KIm at Kay Jewlers in Viera Town Center for m Making the Exchange so EASY. That is OUTSTANDING Customer Service! Thank you!!
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May 2023 by Claudio Casas
Great service, and attention to details. They take the time with para once to satisfy your need and makes you feel very welcome. I recommend this store and the manager. Thank you Kim for you time and service, was a pleasure.
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May 2023 by A B
They helped me and my Fiancé pick the perfect engagement ring! Fantastic and very helpful staff!
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March 2023 by Hyrom Buchanan
Kim was great in helping me size my Citizen watch. Her meticulous attention to detail left me with a well fitted product. Mary Ann subsequently came in and help me with viewing other store offerings. Great store, great staff. Please review the possibility of bonuses for them both.
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March 2023 by Carly Osswald
Stopped in to get my ring examined, as it needs to be every six months to stick with warranty. I wanted seven minutes at the counter without any acknowledgment. One employee was talking to a customer with a dog, swapping friendly stories about dogs and the other was so deep in the computer she couldn’t even make eye contact when I finally said excuse me and she barked back he with you in a bit. I run a very busy business, and let me just remind you a “hey! Be right with you” goes a long way. Needless to say I won’t be back to this location.
