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April 2024 by Annette Jones
Beware of high pressure sales people. Who don't listen to what the customer wants but tries to sell them whatever it is the store needs to move.My friend was told if she went with a certain chair and didn't like it she could return it with no restock fee only to find out when the order was cancelled that she was charged 3 percent for cancellation.Don't waste your time in this store.
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January 2024 by Kevin Armstrong
I wanted to express our appreciation for the excellent service Bill provided during our recent purchase of a recliner. Bill's knowledge, professionalism, and friendly demeanor made our experience enjoyable. We felt confident in our decision, thanks to Bill's thorough explanations and helpful recommendations. Keep up the great work!Best regards,Kevin & Judy A
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January 2024 by Frank Antonucci
Pleasure meeting Allen! He was very knowledgeable of the brand & its features Unfortunately LB pricing is more than I have budgeted for a recliner. I'm certain all the sales reps are good, but I would seek out Allen?
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December 2023 by Rob Taylor
Thank you so much to your entire sales team! Allen has been my primary sales person and has been so helpful in this process of furnishing my new home here in Florida. I don’t know anyone out here and he has helped me outside of work hrs also getting me familiar with the area. I consider him my first friend here in Melbourne! Shirley also came out with Allen to my home for design idea’s and helped me pick out lots of items to bring it all together. Can’t wait to see it all in my home! Anthony thank you also you have been very helpful along the way as well and I really appreciate my experience with Lazy Boy of West Melbourne!!
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November 2023 by Zachary Adams
Lady there was so polite and accommodating to us constantly changing our mind about what we wanted. Great zero pressure experience
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November 2023 by Mary Wynne
We were greeted by Shirley at the door and an hour later we had completed our living room plan! Beautiful furniture, so many fabric choices! Shirley did a great job of guiding us all the way through the process. I'm already eyeing pieces for the rest of the house . . .
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November 2023 by Sonja A. Parrish
Had a disappointing experience today at Lazy Boy. Initially everyone was nice. We were shopping for a lift chair for my handicapped mother in law. We asked some questions and the response from the sales manager caused us to take her expensive purchase to Brownings. I have Lazy Boy furniture. My prior experience with the Melbourne team was positive. However today was the last time I will shop there. I don’t feel we need to spend our money with a business that can’t take the time to answer questions about a higher end purchase without making the customer feel like their questions are wasting their time. They were rude and dismissive.Should you find yourself in the market for a high end lift chair give Brownings a shot. People might think as a medical supply store it is more expensive but this was not our experience AND the sales team was excellent and answered every question with caring and respect.
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November 2023 by Quintus Hayes
If you want good service, ask for Anthony he will get you right!
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October 2023 by Steve Ash
We are extremely happy with the number of choices and quality of the furniture. Rosanna was very experienced and helpful with our purchase of two leather recliners and a sofa. We would gladly do business with her again as well as with La-Z-Boy.
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September 2023 by dawn lanie
Really liked this place. Quality furniture with really nice sales people. We bought the couch and matching love seat. Thankfully during the sale
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August 2023 by Tara Rollins
Absolutely gorgeous furniture and the customer service is twice as nice.
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July 2023 by Dan Cureton
East to find. Very experienced sales service. Ask what we were looking for and showed us what they had. Lots of furniture to choose from. Quickly found what we needed and bought it.
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June 2023 by Robert Sexton
Good selection of quality furniture. We were looking for recliners and most don't fit me. But Kim took me around the whole store till we found one that fit and she helped us customize it to make the perfect one for my frame. If you have a hard time getting a comfortable chair then I suggest you go here and let them help you.
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January 2023 by Cheryl S.
I bought 2 recliners back in April 2022... they came damaged (6months later) but La Z Boy refused to take them back ....had to get them repaired by their "Comfort Care" . Months went by and after many calls to the store and many visits from the maintenance man coming and rebuilding the chairs in my living-room they deemed them fixed.. they are not... the material sags and they make a horrible noise when you sit in them. one leans to the side and they are nothing like you would expected from this company .. I pain over $3000.00 for garbage... they do not stand behind their warranty or their promises.. I bought mine in Modesto Ca... Beware of this company if I would give them a rating of -0I would
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January 2023 by Lauren Layton
899 for this chair! It's so comfy, the warranties are no joke, and the staff was awesome! I brought my parents here and they picked out a loveseat and another recliner!