-
December 2023 by Daisy Moya
Very rude and apathetic staff
-
June 2023 by M J.
Never have I felt like I didn't belong at Loft like this store. I am in the middle of a move and had workout clothes on carrying a huge bag from B&BW. 2 different employees asked if I wanted to put my bag at the register while I shopped. They treated me as I was a thief. I have long shopped at Loft and 75% of my clothes are from here. I will be filing a complaint with corporate. Worst service of any Loft stores ever.
-
May 2023 by Autumn Gilbert
I am always impressed with the cleanliness and and selection at the store, but this one is top of the top. Their selection is amazing and I never have a problem finding what I am looking for!
-
August 2022 by Eloá Mota
I loved the experience in this store. The clothes are of great quality and excellent service.
-
January 2022 by K GT
Purchased pajamas on line, they arrived without the top, after contacting customer service to let them know they said they did not ship the top because it was defective and I should take the pajamas to the Viera store for a refund. I even printed out the custom service chat instructing me to that. The person in charge at Viera store on Sat Jan 8th, 2022 at apx 4:00 pm refused to give me a refund or an exchange. I showed her the customer service instructions that I printed out and the refund slip which I printed out as well, but she still refused to refund or exchange my item. I’m highly disappointed. I’m not going to shop at Loft anymore on line or at the the brick and mortar location.
-
October 2021 by Michelle Self
Great staff, very attentive and friendly!
-
October 2021 by Kelly Dietrick
Helpful staff
-
December 2020 by Christopher Parks
Great experience! Yakyra even took the outfit straight off of the manikin when my wife couldn't find her size.
-
December 2020 by Christine K.
No hi, hello, how are you......don't show up in work clothes, you'll be looked at like you're trash. Horrible customer service, especially around the holidays? Pathetic.
-
July 2020 by Ellie McGarvey
Employees were in such a hurry to close even though they were still open for 30 minutes!One employee went right behind me, following me around the store, and was rude about putting clothes back in a specific place even though I wasn’t making a mess. This location lost two customers today.
-
March 2020 by krys banker
Nice selection
-
January 2020 by Mary M.
I always give this store a second chance and regret it each time I go in. It's hard to find decent places in Melbourne for a teacher wardrobe so when I'm in need of something, I usually have to run in. I have never once been greeted upon entering the store and I have never been asked if I need assistance. I have been in the store many times over the past few years so that is crazy. Sales associates are beyond rude and I always feel like I'm doing something wrong by the looks I receive. I agree with a previous review, other customers who are dressed up are greeted when they walk in the door. Feelings like this are very common and a lot of my coworkers refuse to shop at the Viera location due to the sales associates. This is Loft, not a designer store...The Orlando location will receive my business from now on. I always have a great experience with that store and customer service is fantastic. Maybe they can help train the associates at the Avenues location on actual customer service.
-
January 2020 by Paula Lynn
Love the clothes
-
December 2019 by Renee Ezzard
Nice pants.. great sale!
-
December 2019 by Marsha Miller
Most of my paycheck goes here, my husband hates it, but at least I look good, lol
