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November 2023 by Dino Fazlibegu
We recently purchased a 2024 X5 and the Melbourne team was excellent. Throughout the process we were met with knowledgeable staff who were courteous and friendly and made us feel very comfortable. They made the car shopping experience a lot of fun which many car dealerships forget to do. We will definitely be returning for our next vehicle.
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November 2023 by Zak Kramer
Absolutely amazing customer service. I got a flat less than 36 hours before a 14 hour road trip to visit my parents and Laura and her crew had me back on the road in 12 hours, plenty of time to get my car loaded and road ready! They found a rare tire (245/35R21 Pirelli PZero runflats) and had me out the door the day before my scheduled appointment. I couldn’t be happier with the service and the way I was treated, 10/10 recommend!
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November 2023 by Renee Vessels
My service representative explained each car service needed and prioritized each one. Based on his prioritization, I was able to keep service within my budget and still be assured my car was in top notch shape. AwesomeJob. And let’s not forget the car detail that was completed. Car shines and looks like new; inside smells new and leather is shining and clean. My tires are shining like new. Great job everyone!!!
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November 2023 by donna ramonas
I drove from Daytona to this BMW dealer to have the convertible fixed recommended by mechanic. Melbourne BMW was awesome from the first phone call. They sent me a video if my car when they started working on it, kept me informed on what was going on and the cost. I would get text messages and phone calls on the updates of my car. Laura was super helpful and also very friendly. My car fixed, they found the problem with the top and to both of our surprise it wasn't a very expensive fix. I highly recommend Melbourne BMW. It was definitely worth the hour and a half drive back and forth, and we had to leave it there, but it was definitely worth the wait and the drive. Everyone was helpful and most importantly knowledgeable about the problem. I highly recommend them
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November 2023 by keith brown
Will helped us with the build of our M440i from start to finish. We are extremely satisfied with the with the whole experience. Will's knowledge and experience was instrumental in building the perfect driving machine!
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October 2023 by D. Monroe
The Melbourne, FL BMW team is first rate. Worked with me on terms for a new M340 to help me recognize my dream car. The entire staff takes the time to talk cars and make sure you are happy. Great experience.
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October 2023 by David Gonzalez
I've bought and leased quite a few vehicles in my lifetime, from different makes. I'm not sure if this is a BMW thing or it's unique to the BMW Melbourne team but this experience has been the smoothest, most professional and pleasant so far. Mike Cowart helped me get into my first BMW ever. GM Mike Puleio's assist is much appreciated. The financing phase was so quick and avant garde, and Rachel had no surprises upon signing (a very good thing). Ambria was very patient and thorough in helping me set up the technological wizardry of my new (PURPLE!) BMW 230i. (Shout out to Zack for the online contact and phone calls.) If this is the norm, I think they have gained a new, recurring customer.
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October 2023 by Gerald Anchors
I felt very comfortable with the entire buying process at this Dealership.The salesperson "Jo Carter " was excellent. Very patient and helpful. She's very knowledgeable about the product , was able to answer all my questions and then some !I will definitely consider doing business with Melbourne BMW and Jo Carter in the future.
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October 2023 by HardWork WORKS
Melbourne BMW was absolutely fantastic. Hands-down the best experience at any dealership in my life! I have purchased more than 20 vehicles in my life four of them being site unseen and dealt with dealers of all sorts. I live almost 3hrs away from this dealership… but they had posted my exact dream spec M4 (2024 BMW M4 Competition X-Drive Convertible -G83), and I found this listing and called at 530pm on a Wednesday… by the next day at 3pm the car was in my driveway having been delivered by my AMAZING sales specialist Mike and in the follow car was Jacklyn the BMW genius who assisted me and my wife with using the system - this level of service is amazing, unbelievable and unparalleled! Thank you Melbourne BMW, Mike and Jacklyn!!! Amazing!!!!
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September 2023 by Michele Ziglar
Excellent service and professionalism by the Service Department team from intake to the techs/mechanics who addressed the issue. Eric, was exceptional in communicating with me. And, a special thanks to Will for his willingness and kindness to help me out.
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August 2023 by Rev. Juliann Whipple
I realize it is not popular to take your car to the dealership, but I do so because Chris, my advisor at BMW is so awesome. It is important to have trust in a world where trust is absent even in the home. I totally trust Chris to do the right thing by me and as long as he is at Melbourne BMW, I will continue to get my car serviced there. By the way, there are many long time employees there which also makes me trust the leadership.
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August 2023 by Toni Girouard
I have purchased many vehicles in my life, and this sale was the most seamless and best of them all. April Griffin worked with me long after business hours trying to get the exact vehicle I wanted and could afford. Joey Lastella went above and beyond figuring out options that would put me in the vehicle of my choice.I didn’t feel like I was working with sales personnel, but customer service reps that were there for me. No pressure sale tactics and beyond accommodating.If you’re looking for a BMW, this is the dealer and these are your people!Thank you to everyone at the dealership. You made me feel like family!
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August 2023 by William Adams
One of the best BMW dealers on the east coast. Excellent staff. The sales department is managed efficiently and they treat customers very well. The service department is equally efficient. Warranty service is as easy as can be. The customer lounge is clean and comfortable with a selection of soft drinks and snacks as well as a coffee machine for various specialty coffees. Selection varies, but at the time of this review, there was a good amount of models available.
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August 2023 by KALEINA NEEDHAM
Very flexible and friendly when I changed my appointment 3 times. Being personally greeted three times (driving up, walking in, my service guy (THE Eric)) was nice. I was provided a great place to work while my car was being serviced. Frank took me to Einstein bagel to pick up breakfast, so I didn't have to walk across the busy street. My car was finished on time, as promised. There was no pressure to do more work than what I came in for. The cost was less than I was quoted! When does that ever happen???? Great team, great service, I made the right choice in Melbourne BMW and will certainly be back. Thanks guys!
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August 2023 by Camilo Varon
Super happy with my experience purchasing my new car. The process could not have been any simpler, saw the car I liked online and completed the appraisal form. We agreed on all the numbers over the phone and received an email with all the numbers in detail. No surprises picking up the car and was in and out within an hour. I have purchased many cars in the past and this was the best experience by far. Thank you, Jo Carter and team, for the great service!