Napa Auto Parts is dedicated to providing customers with quality auto parts quickly and easily. With options for curbside pickup, delivery, and in-store shopping, Napa serves the greater Melbourne area through over 6,000 stores and 16,000 AutoCare centers. Customers appreciate the friendly and helpful service, with staff often going out of their way to assist. Many have reported positive experiences, citing helpfulness in finding parts and fair pricing. For instance, one customer saved significantly on batteries compared to competitors. However, there have been mentions of inconsistent service, with some staff not being as attentive. Despite this, the overall atmosphere remains welcoming, and customers leave satisfied, often expressing gratitude for the assistance received. Napa Auto Parts aims to ensure that every visit is a positive one, with a commitment to customer care encapsulated in their motto, "Our Motor Never Quits™."
5/5 Have ordered many times from this store and happy with every interaction I’ve had in store or phone or online. Wish it was bigger.
July 2024
One of few places in town that does hydraulic (like for transmission lines!). Although it was the incorrect part in the end (I have a 95 van), David was the only person out of all the car places I called (4 others) that actually took the time to try to figure it out.
May 2023
It was great guys there was a phenomenal phenomenal help answer all the question there was a great help finding stuff I need for the car thank you guys ??????
