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April 2024 by Don Neal
Store stock of needed tools and supplies is great and the staff is super helpful.
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March 2024 by Bryan Butler
The employees are very helpful
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March 2024 by Thomas Johnson
great place the shop.
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February 2024 by David Hawkins
Very good shopping experience
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November 2023 by patrick mcmichael
Excellent store!! Nice prices, nice people, nice building and A Beautiful Business relationship! Thank you
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October 2023 by Carlos Sandi
Horrible customer service. Went in today to place a ten thousand dollar order. Apparently their system for tracking tax exempt customers has changed. Rather than asking what I need to purchase, giving me the option to get a refund later once the tax exemption has been filed, again, or providing me with any solution, I was dismissed and ignored. I was not told how to file it again, I was just told that their stack of papers in the back didn’t have my company name in it. Didn’t check the phone number, ask me to spell the business name. Just told I can’t have a tax exemption. I called the 1800 number to find out what I need to do, they told me to just bring the tax documents to the store. After driving back home and retrieving the paperwork, driving back to the store, the same “manager”, sue, tossed a stack of paperwork on the register and told me to go home and fill it out. She needs some serious customer service training. I’ll take my money and my business elsewhere.
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October 2023 by Jordan Krumenacker
Purchased an item online. Cancelled my order and wouldn’t honor the sale.
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September 2023 by Shari Baer
I bought a new Stihl weed trimmer and about a week later took my older Stihl in for service. I was told the $60 diagnostic fee would be applied towards the bill if repairs were made. When I was told repairs would be $144.00 I figured ok, $84 bucks. Not the case! I ended up paying $218.00!!! To fix my old one - I only paid $235.00 for my new one! I might as well just bought another new one! No effort was made for customer satisfaction. I even spoke to the associate who told me it would be taken off the repair bill! Nothing, no discount or anything. I work in retail and believe me everything is done (within reason) to insure customer satisfaction and return business. Especially if it was OUR mistake! Safe to say that I will not be returning to Northern Tool nor will I be referring any more of my customers there. Definitely going to lose more than you ever made on me.
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August 2023 by Paul Maldonado
Being a first time shopper it was a little difficult to navigate my way around. Had to log in and out several time and then had a chat session to figure out the military discount.
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August 2023 by Gary Steinman
Easy site to maneuver around. Great prices for quality items.
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June 2023 by Louis Gunter
139 dollar blower I got lied to about the $60 would go towards my bill my bill was $49 and change end up costing me $118 to have my carburetor cleaned go to bought a brand new one for 139 keep that in mind whatever anybody says that's $60 plus tax $64 and change they took from me does not go toward your bill what you owe
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May 2023 by Pete
Never again! Maybe a good store for instore shopping, but terrible mail order experience. I bought a $150 item that I had to return. The return has a 15% restocking fee plus the cost of shipping (appox. $70), so I will loose most of my money for a simple return. In the future I will shop a true on line store such as Amazon.
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April 2023 by Joseph DeQuarto
Love Northern Tool! Tons of stuff at great prices! Employees are helpful…A++
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April 2023 by Laurie Overcash
Order place Feb 24, 2023. Spent nearly $2,000. They weren't forthcoming on delivery. It had been almost 3 weeks, no delivery. I get the runaround the 4 times I've called. Basically, no idea when I'm getting what I purchased.***As of March 25th 2023, I'm still waiting. Got an email shipping April 4th, 2023. Called to confirm. Was told to add 2 weeks for ship time. Sent me another email that the April 4 2023 ship date is an ESTIMATE. I'm now being told its likely it will be over 2 months with no merchandise. In the meantime I've had to hire a crew for $450 to do the work the machine I've ordered, but not coming (?), would have done. NO.... I do NOT recommend this company.
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April 2023 by August Borgstadt
Staff seemed a little lost. Wasn't sure if they had items I requested. Said they didn't have an item I wanted, and I found it while shopping.
