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April 2023 by Scott Ammerman
Great people too work with.I've bought 4 cars there
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December 2022 by jj yup
Best car buying experience I’ve ever had.would recommend to anybody,Bruce and James are first class and even after I bought a truck they were still there to help me out.I will be back
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November 2022 by Bert Castrejon
Super nice, easy to deal with. Skip the big name lots and shop with these guys, they have more inventory anyways. Nice, clean low mileage cars, and they don't waste your time playing stupid car dealership games!
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November 2022 by Joseph Perez
Purchased a Nissan truck for my son 25 years ago from Mr. O’Donnell Sr., and it is still running!
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October 2021 by Chad Biggin
I have done business with James on multiple occasions. He is honest, fair and transparent. James consistently provides a stellar experience. I highly recommend O’Donnell-Lutz.
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February 2021 by George Court
Great selection of choice vehicles, professional and straight talk no BS.
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August 2020 by Terry Rocks
Long established small used car dealers are usually the best way to buy a car. We are blessed to have these guys here in Melbourne. They are a class act and easy to work with. Quality used vehicles at a fair price and no high pressure sales tactics. If they don't have what you need, just ask and they can find it for you. Support our local businesses!
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July 2020 by Daniel Lomeli
Great costumer service , knowledgeable , friendly , great actitud and great prices !!! Will never lie to u !!!
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July 2020 by Jearhby Jean-Charles
A Business has to earn a 1-star review from me and here's why I gave this business a 1-star.I purchased a 2016 Ford Edge with ~60,000 miles on March 14, 2020. During the transaction, a "Notification of Items to be Repaired, Added or Improved As Part of the Condition of Sale" was signed. The agreement was to provide the second keyless entry key fob at the expense of the seller. A third party locksmith/ key maker services customers with this need. As of writing this review, the second key has yet to be provided after multiple attempts of contacting and visiting the dealership regarding this inquiry.Considerations:Unfortunately, on March 17, the first coronavirus case in Brevard County was identified, and a county-wide shutdown of non-essential businesses soon followed. I experienced a plethora of inconveniences of only having one available key, including but not limited to, having the key fob battery die and leaving my vehicle at a gas station overnight until the key fob battery could be replaced. I understood that the pandemic caused nationwide limitations on certain services. Still, I was greatly disappointed with the lack of communication on their part. I have never received a phone call from this business after the vehicle was purchased. It's as if, once the transaction was complete, I was ghosted. During my visit on May 29, they admitted to me that the 3rd party locksmith/ key maker had made several visits to create keys, and they forgot to give me a call.Battery:On June 13, I began to experience electrical issues including but not limited to, difficulty/ inability to start, radio resetting randomly, a battery warning message in the infotainment system, etc. On Wednesday, June 17, I had the battery checked, and the battery was bad. I brought the vehicle back to the dealership on that day, and they replaced the battery for me (parts and labor). The battery cost them ~$115.60, and I was asked to pay for the battery. Understanding that having a bad battery within 3 months of purchasing a used vehicle is part of the gamble, I agreed to pay the fee for the battery; however, the agreement to provide a second key for my vehicle has not been fulfilled. Their 3rd party locksmith/ key maker was scheduled to be there Friday, June 19, and I agreed to pay for the battery when I get the key. We both acknowledged that the key was worth more than the battery. Still, I have full intentions of paying for the battery, once I finally receive the second key. I was promised a phone call when the 3rd party locksmith/ key maker arrived. Disappointment:On Friday, I arrived to the dealership at 2:32 pm with two inquiries: The battery was improperly installed (which they easily fixed), and I was due to pay for the battery and receive the second key. The person had not arrived yet, and I had to go to work, which was 6 min (2.5 mi) away via S Babcock St. I asked him to call me when he gets to the dealership and I will make it over. He never called. I eventually called the phone number listed on Google.com at 4:40 pm (they are listed to close at 5:00 pm according to the Google website and no alternate hours of operations were ever mentioned if there are any) and was met with hostility and anger. I was told that he was at home, and I was disturbing him at home. He also mentioned that the locksmith already showed up at the dealership, and I had missed him. His response was, "you told me you were going to work! What did you expect me to do? I wasn't going to have the man wait on you!" I reminded him that he signed a contract to have this provided and responded with, "That contract is null and void now since you're not paying for the battery." I explained to him that I wanted to make one last attempt Next Friday, June 26, to receive the keys. I asked him to give me a call whenever the locksmith arrived on Friday, I will be there prepared to pay for the battery. Soon after, he hung up the phone on me. Currently waiting for a callback.Update on June 27, 2020: Never called. I don’t want a sorry excuse on
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June 2020 by anselmo leon
Contacted o donnell inquiry on the 2018 Toyota Tundra with 55,000 miles And was trying to come to an agreement on pricing to move fwd on purchase but felt like they where playing childish games like they countered more then asking price when l numerous times asked them to let me get their final number so we can move fwd and cut the chase and never did. Just my experience.
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May 2020 by Alyssa C.
They are very honest and loyal workers. They sell great cars and are super friendly. I would recommend this dealership over all the other ones in this area.
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April 2020 by Daniel Sersen
Bought a used 2014 Chrysler Town and Country from them last week. The car was in excellent condition. No pressure sale. Mr. O'Donnell worked with us a little bit on both the price of the vehicle we were purchasing and the price of the vehicle we traded and we came to a fair deal. Overall excellent experience. You can deal with confidence at this place.
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February 2020 by Amneris J. Roman Correa
Smooth purchase, very professional. Really nice and affordable cars.
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February 2020 by Jackie McAllister
We absolutely love doing business with O’Donnell-Lutz we have been doing business with them for the past six years always a great price friendly service
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December 2019 by Jeff Dedrick
Great deals on good quality vehicles! Impeccable service fast to the point great experience!
