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March 2024 by Amy M.
I would NOT recommend Olivia Bowen Bridal. It has to be the worst at customer service and communication. The experience my sister encountered is horrifying.The dress was ordered back in May and was promised mid January. January came and went until the store was contacted to ask and were told the dress was at the warehouse. Back and forth with the owner to pick up the dress as it was paid in full at time of the order in May. The dress was finally ready to pick up and the wedding is 25 days out! Totally unprofessional and absolute no regard for customer satisfaction. This experience was stressful and unnecessary for the bride. In fact the owner showed up 30 mins late after confirming and picking the time for the dress to be picked up. I would urge everyone and anyone to go elsewhere when choosing a bridal salon as this place needs to seriously consider attending a class on customer service and how to run a business especially when the dress received was not a new dress! It was filthy! When asked the bride was told it must have happened at the warehouse? Also the seamstress she said "would not have any issues fitting her in" was booked...when the bride said "yes to the dress" and picked her dress up no posts on social were put up-the only positive thing I can say is a new replacement dress was sent and after going back and forth for weeks leading up to and after reimbursement was made but it is absolutely unnecessary stress for a bride less than a month away especially when it was ordered and paid for way before....if you want to have an experience that is memorable and ideal- proceed with caution! I am appalled at the type of business practices this owner has- she should be ashamed and consider a different line of business! Not to mention the designers that carry the brand should look into who is representing no them!
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March 2024 by Micheala P.
I purchased my gown in May of 2023. Paid in full. I was told it could take 6-8 months for the dress to be made and sent out to her. In Oct of 2023 I reached out regarding appts for my dress fitting and also for seamstress. I was told not to worry her seamstress, Maria at Maria's tailoring would get me right in. I was also told my dress would be in mid January. Mid January comes around and I don't hear from Sierra. I text her asking about my dress. She replies she's at market and will check asap. A few days go by, still no update. On Feb 4 I text her again asking about my dress. She replied the next day it's at the warehouse ready to ship. I ask for tracking and to make an appt to pick up my dress. My dress ships on 2/6, arrives to her house on 2/9. (My wedding is 3/16). The FedEx shipping confirmation provides a picture of the dress being delivered. What a disgusting mess that garage was. And I know having kids can be messy. This was disgusting. Why is my dress being shipped to her home address and not her storefront? She tells me she is full on sat 2/10 and I can't come in. I happen to be in the area. She was closed on 2/10. Once again I have to blow up her phone to get a response about an appt to pick up my dress. I've had no fittings with the dress. Nothing. So finally on 2/13 she texts me my gown is in and says she's out the rest of the week. She will get me in the following week. She said she would text me her availability when she looks at her schedule on 2/14. Well Valentine's Day rolls around and she does not respond to my text message. 2/15 I sent her another message and she replies that she had surgery on 2/14. She finally agrees that I can come in on 2/19 to get my dress. Again trying to make an appointment is like pulling teeth with this lady. 2/19 rolls around and I arrived for our 11 o'clock appointment. The shop is closed and locked up. I text her that I'm there. She then text me back a short time later telling me she thought our appointment was at 11:30 and is on her way. She also called me while on her way to the salon to ask me to send a picture of my gown as two came in. She arrived at 11:28. Mind you, I have made an appointment for a reason. I get there and try on my gown. She lays out the train, etc. She put it in the garment bag with the seamstress information and I leave. A short time later I called Maria's tailoring and she tells me she cannot get me in whatsoever. I explained that I bought my dress from Olivia Bowen and she pretty much guaranteed that I would be able to get in with Maria. She was not able. I called two other places trying to get appointment with the seamstress to get my dress altered 26 days before my wedding. I also had a bridal photo shoot scheduled for 2/26. I had to cancel this and lose my deposit, because there was no way I could get my dress altered in time. I reached out to Sierra to let her know I was displeased with her lack of professionalism through the entire process. The series of events that happened that day, and now the Seamstress cannot get me in. She offered me another Seamstress that used to work with her. I ended up seeing a Seamstress that night. When laying out the train of my gown, she hands me the train, and shows me this black and grey filth on the entire train of the gown as if it were a floor sample. There was also grease splatters noted. I immediately started calling and texting Sierra to let her know that this dress could not be brand new. She swore the gown was brand new. I requested a new gown to be overnighted. So that evening I called Blanche and left a message with Nicole a retail supervisor as well as Sierra calling the next day. In the meantime, I had to have the current dress spot clean to get the grease spots out..$150 later. I finally hear from Sierra, they are overnighting me a brand new gown. I picked up the second gown, the new one on February 22. This dress was shipped to the store. 23 days before my wedding and now four days before a bridal photo shoot that I was told by Sierra not
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March 2024 by Ellie Hunter
Sierra was amazing in this process! She made it super stress-free and so fun!! There were so many amazing options & it was my first boutique I stopped at… and I found the perfect dress!! Thank you for everything today, it was truly amazing!
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March 2024 by Kristen Hunter
AMAZING experience! Sierra and her staff made this the perfect experience for my daughter. She has a wide range of beautiful bridal gowns, listened to her style preferences and found her stunning dresses. We left with the PERFECT one! Great experience from beginning to end! Thank you!!!
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March 2024 by Sophie Marie
Found my dream dress here! All the dresses were beautiful and my entire experience was amazing. I would highly recommend.
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February 2024 by Chanelle DeLisa
Finding my dream wedding dress at this bridal boutique was an absolute delight! The attention to detail in the gown I chose is simply breathtaking, and it exceeded all my expectations. The owner's communication was excellent; she was incredibly responsive and accommodating throughout the entire process. What's more, the price for a designer gown was unbeatable, making my bridal experience even more magical. I couldn't recommend this boutique enough for any bride-to-be!
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February 2024 by Ashton McWhorter
Sierra made my bridal dreams come true. Within just 3 dresses she helped me find the one, one I wouldn’t have even picked out myself. She made me feel so special, seen, and beautiful. If you’re thinking about booking your appointment here, DO IT. You will find the one, she knows what she’s doing, and she makes it fun. Her energy is contagious and she is such a joy to be around! Absolutely loved everything about my experience at Olivia Bowen Bridal.
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November 2023 by Erin Addison
Sierra provided an awesome experience and made the whole process of trying on dresses an absolute breeze! She even helped calm some of the bridal nerves that come along with making such a big decision. Overall very happy with my decision. Thank you again!!!
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October 2023 by Alyssa Hunt
Amazing service!
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October 2023 by Sara Sterni
Such a magical experience! I had an amazing time finding my dress❤️. The service was above and beyond.
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October 2023 by Nicole Sterni
Great experience!
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October 2023 by Lina Rodríguez
This place is awfulOlivia have no clue about the exactly prices and she go into her office and find out the price 20 min later plus the dresses are DIRTYWhat a bad experience. Ladies please go to others places ?
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August 2023 by Taylor Chapman
Loooovveee this place! Sierra was very nice and super helpful. I found the perfect dress for me here! Lots of boho dresses to choose from. Couldn’t have asked for a better experience. Highly recommend
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August 2023 by Tommie Long
We loved our experience here. So many beautiful dresses to try on and they were very attentive to my daughter. Super cute wedding dress boutique. Definitely recommend. First place we tried and we found the dress.
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August 2023 by Toni Feliciano
Amazing experience ! Came here after trying “Azzazie” online try-on options. I am not a bride-Zilla and really wanted to keep things simple. However , azzazie just wasn’t for me so, a friend referred me here. Literally, cannot put into words how easily she nailed my choices with just a few photos. Easy to communicate with, easy to book! AND what’s even better it’s ALL short notice ! I am getting married in 3 months & found my dream dress. I’m in literal bliss! Thank you SO much for erasing my dilemma . Would recommend 10/10 over and over❤️.
