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November 2023 by Elizabeth Markovich
I LOVE Pet Supermarket, as I used to work for them! They are a great company with very good core values. The lack of customer service has gone down a tad, but it's probably a generational thing. The location of this Pet Supermarket is great. It's also very clean and well taken care of. The employees are mediocre attitudes are mediocre. You can tell they don't really want to work, but moreso "have to work". Overall though, it's a nice store.
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November 2023 by Blkkatt
Great selection, excellent customer service. Pet friendly.
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November 2023 by .james Dillon
These people are terrible! Leave you on hold and goes to a voice-mail that is full! Good business. Bunch of jesrks
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September 2023 by Adam G.
Terrible service at Melbourne Florida Babcock Street location. the manager with the ponytail and glasses is very disrespectful. he huffs and puffs when you ask questions that require him to do any work. I left your establishment because of him. I injured my hand at work and needed a small amount of hot water for some Epsom salt before I brought my Yorkie in to bathe him and your manager said that he couldn't help me with about 3 inches or so of water to nurse my ailing injury. stupid, uncourteous, discourteous, uncouth etc, etc.. He exhibitedany traits and reactions that are not commensurate with being the manager of ANY ANY ANY establishment. In lamens terms and or the most honest terms: he is a dirtbag and I am at a loss for words how someone of such a low caliber is placed in a managerial position at your establishment, or any other for that matter!!!! Appalling bullcrap. I am sorry, but I think that will be my last patronage of your establishment.
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September 2023 by Ashley Smith
Always an awesome place to go for all my pets needs. Worms, crickets , cat food and treats. There's also a wide variety of fish and fish supplies for your tank needs. Employees are very helpful and friendly staff.. always a great experience every visit.. and nice it's close to home...
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July 2023 by Dale Kerchenko
Pretty high price compared to other places but a nice place to shop
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July 2023 by Tracy P.
I went in to look at the guinea pigs the whole display was embarrassingly small and not properly equipt. They had 2 guinea pigs that were labeled as "wooly guinea pigs" That is not a proper breed of guinea pig, they are either Teddy or Rex guinea pigs, not Wooly. As for the skinny pigs they had i was severely disappointed. Skinny pigs need to be kept warm and these 2 little babies only had a cold plastic igloo and the smallest amount of hay possible. The other HUGE issue we had was that at least with the skinnies it is almost certain one is pregnant only being 2-4 months old she is at risk of losing her life because the store couldn't separate them. The store manager seemed to know this was going to happen but if we hadn't said something i worry some poor family expected 1-2 guinea pigs a couple of months later that little girl is going to give birth to 1-4 babies and what do you think will happen to them!!!The male that was in with her could be heard having a wheeze to his lungs meaning he most likely has a URI and that could have been fixed by giving them a soft warm blanket/hide. We didn't even look at the "wooly pigs" knowing they might have the same issues and likely boys and girls together. I don't know anything about chinchillas bunnies or ferrets but we fear the male-female pairing might have extended to the ferrets as well. Not only are you getting these from some breeder who can't even get the breeds labeled right, but you are essentially running your own breeding program in the store itself. And don't get me started on the price! $170 for a single guinea pig???? Yeah, it's a skinny pig that you are letting freeze in that store but now you're going to sell them at a grossly high price! Skinny pigs are not "exotic" they are actually a genetic defect. Do better or stop selling live animals because this is not how you treat any species!
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June 2023 by A W
Bought some fish, they died. After a debate and water sample, they refunded. Clean store and good service. Despite the fish incident, will continue to shop here.
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April 2023 by P W
Not everyone there is knowledgeable but if you know what you want or need it's cheaper then incredible pets
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April 2023 by Janin Salgado
Friendly employee, well stocked store. Definitely recommend
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March 2023 by Kristy Butcher
It was a nice clean store. Employees were very friendly.
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January 2023 by Adam Wallenfang
Best smelling pet store I've ever been in, but a bit light in the herps.
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December 2022 by Arianna von Canal
One of the associates, Kaylee, was a great help. She helped me find everything I needed and walked with me the whole time to ensure I found what I was looking for. She is an excellent employee!
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November 2022 by Jenn A.
Several guys working in there today, not friendly in the least, I obviously had my hands full, There was no offer of help, and one guy dropping huge bags of food on shelves making loud noise. It had the feeling that everybody had a big falling out today or something, bc no one was talking, it was most unpleasant
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October 2022 by M.I.C MakingItCount
A great place to get things on hand if you can't order it online. Everyone is always helpful and they have a variety of pet products for different animals.