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February 2024 by Ed K.
_0 I took my westie to PetSmart on New Haven Ave and explained I wanted a trim for Cooper they kept him for three hrs which made me mad to begin with when I came to get him the girl who brought him out had her leash on him I tried. Getting the harness on him and expecting her to take her leash off but she stood there making Cooper more nervous the girl had no idea what to do??? They ended up shaving him bald I got a full refund and an apology from mgr Dave and was offered a freed grooming from Ashley she did n an excellent job the last time he got last time he got cut coming to work today I found out my coworker had the same exact issue yesterday with angels , save yourself and your pet the aggravation and stress and go elsewhere !!!!!!!!! They are not being trained properly whatsoever negative 5 stars if you know what a West highland terrier looks like their not bald
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January 2024 by Lici Adreamah (Swinncess)
Less than pleasant Check-In Experience with Grooming Services.My first visit to this PetSmart location for my puppy's grooming service. Despite the brief encounter, the staff member’s demeanor was less than welcoming, leaving me unsure about leaving my pet in their care. I believe a positive atmosphere is a must in a pet care facility and hope this feedback encourages a friendlier environment for all.
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January 2024 by John Henry
Great place and good staff!
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January 2024 by Darren Certosimo
Sometime sales person not as friendly as I would expect and not that informative. Other ate great.
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January 2024 by Maribeth Orris
Patchouli and I just graduated from the Puppy Training Class. Kim Hunt was our instructor and she does a wonderful job plus many things that are helpful from her own experience. We enjoyed the class very much!
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January 2024 by Ashley Skerston
Kim H is an awesome trainer. I took her class for beginner and it benefited my dog and I tremendously. I tried watching YouTube videos but going in person and having those weekly assignments is a different ball game. Kim makes training simple and straightforward. Kim really seems to understand dog language which is interesting to observe and helps you reiterate to your pet in a manor they understand.
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January 2024 by Quazeor QUIDDLES
It was very neat and tidy. Smelled like animals in a good way. All the animals were clean and calm. The only problem I had was with the signs at first, but once I understood the layout it was fine
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January 2024 by Tiffany
We took our dogs here for Christmas pictures with Santa and the workers were amazing. They were so nice , helpful and the store was clean.
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January 2024 by Roland Burke
Fast service ?
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January 2024 by Kim McCauley
I love Kim Hunt's training classes. Here is Booboo that was in Kim's classes over 15 years ago, and our new babies, Winky and Dobby, have the same wonderful teacher, Kim Hunt.
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January 2024 by Don Liddell
Excellent customer Service
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December 2023 by Linda B.
Megan at the Petsmart in Melbourne is a fish Nazi - refused to sell us the fish we wanted since she thinks she knows more about fish tanks than we do. I've been doing it for 65 years.
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December 2023 by Félix L. Castro
I like itThe staff there was very friendly and guided me to each of the items I needed. this made my visit to the store very quick.Thanks
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December 2023 by William Woodbury (Woodnut)
Had what I need for my dog, cat's, and fish
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December 2023 by Zack
It was a struggle didn’t know how to handle Luna the pit-bull due to her situation! With Ms. kim’s help we have been able to diligently control Luna and has shown amazing improvement since we started! I see a new dog and I’m so glad we had ms. Kim to help with all corrections. What a blessing! Thank you looking forward to more training!
