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March 2024 by Michele K.
I bought two yorkies from Puppies Plus...and I found the store to be clean...and the staff knowledgeable.
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October 2023 by Sandra Rivera
Horrible experience. Rushing to get me out with papers. Puppy in bad condition not even bathed.. I guess I should of known issues would come. Horrible costumer service been trying to reach a manager or supervisor for 4 days no response. I got the dog around 8pm..following day and every day after that called stating the puppy was not good. Itching uncontrollable, crying , irritated, coughing, sneezing, no response whatsover. Finally able to take to vet and they said he was not in good condition to take back to store. Girl very dimissive took the dog back not even eye contact or conversation. Call the next day to see how he is doing guy says I think he is taking antibiotics. States no text back from manager but then says oh she is here giving shots. Still no call or response after 4 days. At this point thinking if I should get money back, feel bad for the horrible conditions of the puppies. Have not heard good things about this place.
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July 2023 by nathan fujimoto
Initial purchase was great. Took my puppy to her first visit the next day and she was diagnosed with luxation of both patellars grade 2. dropped paperwork off at the store and was told that the owner was not available and may not be due to a trip. There is a time limit on the warranty, not that I'm giving her up, but the clock stopped the day I submitted the paperwork, which was just two days after I purchased her. Awaiting a response from the owner or a representative.
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June 2023 by Kinkywage Slave69
I went into the store and there were no price listings. There was a QR code to scan and go to their website. I scan the code and go home. Go to the website, no pricing. Call the store and they say they can’t give prices over the phone. Meanwhile at the top of the website there is a link that says easy financing. I click on it and the first thing it asks is “How much do you want to finance?” Well how the hell am I supposed to know? I made need some and I may not it would depend on the price ? Oh well they lost out on at least a few Gs they were about to get from me. I’m going somewhere where they tell you the price of the thing they are selling. This store is d****
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May 2023 by Darlene Defilippis
Alexi is an asset to this store. He has the patience of a saint. The associates all very friendly and knowledgeable. We had a million questions and Alexi answered all of them. We did end up getting the cutest puppy. Alexi is the definition a good customer service which has been lost in today environment.. Kudos!!!
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May 2023 by Jane H.
DO NOT BUY ANY ANIMAL thereI bought a dog at Puppies Plus (1700 W New Haven Ave. Unit 651 Melbourne, FL 32904 United States), located at Melbourne Mall. I got her on Feb. 1st. 2023 . 2 days later off to their vet. KENNEL COUGH. treatment turned into pneumonia. Their vet sent her to the emergency hospital. They saved her life. To purchase her was $2700 her medical bills have now topped $3300. I have gone back to the store to talk to the manager. And She had just left. Left my name and number.NO CALL BACK.
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April 2023 by Gabriel Barrera
This place has been nothing but a great experience phill and the other employees have been nothing but helpful they put a lot of love and Care into these puppies. I promise the staff are nothing but friendly. I was happy that the have a safety precaution before handling any puppies. I look forward to taking my pup home.
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April 2023 by Tina Barrera
We purchased a bichon poo puppy from here one week ago for our 15 year old son. We had to have his partner that he grew up with a yorkiepoo named Dolly put down last month. Our Nellie came with an AKC puppy resource kit a health guarantee, the breeders info and pictures of her parents as well as a pedigree and she was chipped. If you're looking for a pup to complete your family look no further than Puppies Plus
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March 2023 by Shan Brazee
I understand the negative comments come from a place of good intentions but it’s really not cool to slam someone’s business based on feelings and not knowing ANY of the facts. It is not a “puppy mill” and they do not buy from “puppy mills”. We bought a Havanese puppy from them and they were very transparent with us on her history and where she came from. She came from a reputable breeder as they all do at puppy’s plus. They were very thorough with making sure she was 100% healthy, with proof, before giving her over to us along with a 1 year guarantee against any defect what so ever. I physically watched them take some of the dogs out so they can play together in a designated area. The bottom line is this, if a family like us who were looking for a specific breed with AKC papers either go to a breeder or a puppy store. I am very glad we chose to go through puppies plus as we are very very very happy with our puppy and were very happy with their professionalism and how they run their operation
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March 2023 by Jason Patterson
When I called to ask about about puppies, the guy I spoke with had little to no knowledge of the dog he just said it's light brown and said they wanted 2900. He had no other knowledge of the dog. I will never do business in that store. They need a negative 5 star review
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February 2023 by Giselle Marzano
Talked to someone that had purchased a puppy weeks earlier but couldn't take them home because it had kennel cough and worms. Not good when the puppies are so over priced as it is and the puppies health should be number one. They won't let u soend time with them either unless u plan yo buy it right then. Yiu need to play and bond before making such an investment
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January 2023 by Joe
This place has been getting a bad rap for a long time due to the previous owners a friend of mine purchased a puppy about 2 months ago and I fell in love with him and I went to the store and I found my little puppy they are absolutely great with you they will help you take care of your puppy I got a great great puppy The people that work there are very educated and very very helpful I would highly recommend this store.
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January 2023 by Sammi G
I went in twice. Was VERY interested in purchasing a puppy. On second trip in brought my family. Two young girls working there who were friendly but seemed to be chatty to each other (normal for their age) but I got the impression I was bothering them by asking so many questions. But when I’m about to spend 3k I have a lot of questions. Who wouldn’t? I asked to see a puppy and was told I couldn’t take one out unless I was ready to buy one that day. I had the money but the point is how do I know if I want to buy a puppy I’ve never got the opportunity to “meet”. For this reason I’ve been speaking directly to breeders and it has been way cheaper in price! Save yourself time and find a breeder. I never felt like I was bothering any breeder I’ve spoken to. I felt like they must get 2 million people looking to hold a puppy because of the mall location- but when someone comes in with the money and wants to see a puppy don’t give impression I’ve got to buy it or can’t take it out. I give the four stars because they do keep it very clean and the puppy’s are appearing to be well cared for. So in terms of other puppy stores this place is extremely clean and I’d recommend it if you want to shop at a puppy store. My aunt owned a Bishon from them that she had for 14 years. No problems at all with the puppy and as he grew was trained to be a therapy dog.
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January 2023 by Maceon Abraham
I purchased a toy Australian shepherd back in September! I truly believe she is my soul dog❤️ I love that she came with all her AKC paperwork a bit expensive but worth it
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December 2022 by Janin Salgado
Always breaks my heart to see puppies in small cages crying. With so many animals in need, it doesn't seem right to buy a puppy from a puppy store anymore. The place seemed clean and had various products, but I'm sorry I cannot support it.
