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February 2024 by Tammi Ruddle
This is my go to Quest. I always ask for Mary as she is so great with me and my terrible veins.
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February 2024 by Emma Rost
Got bloodwork done by Mary. She was super fast, kind, and funny! She’s the best phlebotomist I’ve ever had!
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February 2024 by Michael Viola
Easy to schedule. Fast and friendly service.
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February 2024 by ML
My doctor ordered Stat lab. I was at this location at 6:00am 3 days ago. This place still hasn’t sent me the results Why did they lose it you go on the website no results. If I could have given them zero stars I would have
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February 2024 by Mia Rice
Mary was so kind and efficient. The whole staff worked quickly to accommodate other patients that had sign in problems.
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February 2024 by Janet Fuqua
The tech went over and above to help me with my problem and I truly appreciated it.
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January 2024 by Gary C.
it was just a simple Urine test. Price quoted at $37 to $99. The bill was $366.80. No explanation, nothing to defend such a bill. I will never use them again, simple as that.
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January 2024 by Candice Rowe
The lady was very nice and it’s partly not her fault but I have standing orders for lab work and they wouldnt do it because it wasn’t submitted correctly. There is a note in the system however. I know this because I’ve been dealing with this for two months at other Quest locations. However this location is the only one so far to rush me out and not done my labs.
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December 2023 by Jan H.
My appointment was for 12 noon..I was called in at 12:10... the best part of this visit was ms Lyn...she is a delight ...I would be in for bloodwork once a week if I knew Lyn would be available to do the job.... She is amazing ....she is a true asset to Quest...thanks for a job well done...
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December 2023 by Stephen Dixon
What a true and awful way for customer service. I checked in and needed to use the bathroom. Since the door was looked and no one was at the counter I had to go to a different location. When I came back my name was removed from the waiting list. After have trouble checking-in once again I asked for help and the lady blew me off saying someone would be with me shortly. After waiting an additional 30 min I apparently had to check in again and start at the back of the line. These people here truly don’t care about you and just want you to fiddle with the machine with 0 human factor and 0 help. What in gods name has healthcare come to. Don’t go here use a different site for your testing.
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December 2023 by George McKelvey
To do anything here, the staff needs access to a computer, and all of the computers are in draw rooms. So even if you're dropping off a prepared specimen, you have to wait until a room is available, because they have to make sure you are "in the system".I don't know how often people who are not in the Quest system randomly walk in off the streets with prepared specimens, but it must have been a real problem for them. Tubes of stool samples, containers of urine stacked up outside the door by people who saw their location from the street and decided that would be as good a place as any, I guess. And what a mess that was, right?There seems to be no sense of "customer" here. For whatever reason, The patient in question has chosen Quest, so they are your customer. The samples in question were in containers that we had picked up from this same Quest location a few days ago; of course the patient is in your system!What I needed to do could have been accomplished with a drop box.
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December 2023 by Jo Nellen
I do not understand this place. Every time I go the waiting room is packed. You have to make an appointment so why are they so backlogged??? My doctor faxed in a lab request. The woman claims it wasn't in the system. I asked if she could go check and see if it got faxed in. Her answer was "no it should be in the system". I guess this explains why this place gets such a poor rating! Can't Quest Labs do anything about this place??
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November 2023 by Ella B
Repeated, horrible experience with the appointment system. In spite of a confirmed time for appointment, the reality in he waiting room is very different: they never call you in the order of check-in, sometimes it could be as much as 30 minutes later.It seemed that the order of serving customers was totally random.The system needs fixing, or simply go back to a first come, first served system.
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October 2023 by Angela
If you are a self pay patient DO NOT GO HERE! I had to get some basic blood work done, made an appointment for 8:20- wasn’t seen until about 8:40. I go back with the lady whose name i unfortunately didn’t get. She takes my paperwork from my doctor and tells me it’ll be almost $800.00. Absolutely not. I end up going to BioReference Laboratories on hibiscus Blvd who charged me $150.00. Now, how did we go from almost $800.00 to $150.00. Honestly, make that make sense. Seems like a scam to me, do not go here. You’ll get ripped off. There’s other options!!
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October 2023 by Zinnia Vas
Very poor service to get into the system. I don't know if quest system is outdated or just a non friendly service. I came twice to be seen. For Gd sake it is just blood work that should not be that frustrating. How hard can it be.
