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February 2023 by Lucinda Strickler
I was traveling through and stopped in with an issue. Derek Dinkle was so helpful and kind. I would highly recommend him to anyone who stops by or that lives in the area. 5 Stars easily, excellent service Derek!!
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February 2023 by J Harris
Derek D has exceptional customer service. He was able to get all of my questions answered. Highly recommend
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February 2023 by Alston Corbin
Derek Dinkle was great and provided excellent service! Highly recommend!
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January 2023 by Thomas Carver
Came in today needing help with getting two key blades cut for a 2018 Ford Ecosport I just purchased for my daughter. While another Ford Dealership could not help me, I was in and out in a jiffy. James & Tyler(as well as the entire parts team) could not have been any more friendly, professional and eager to help me out! I am truly impressed.
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August 2022 by Patrick L.
I just got done spending $14,000 with your dealership on repairing my truck. It was towed back to my house and dropped off broken. I have recordings of the service manager and the service Director in his office. Then someone from from your front desk that said he's pretty much head of the dealer ship. My truck was at your service center five times over the last two years got only 7000 miles on the road total. The last time I was there I refused to pay the guy until I drove off the property. They refused and made me pay. So I drove my truck off I made it 20 miles down the road. And now here's my truck in my driveway. Refused to fix it refused to work with me every single person from the service manager to the service director to the front office manager all refused to help me and said that they refuse to do business with me anymore and said that I'm trying to rob them. Here we go $14,000 later in front of my house. No one tried working with me they got me to get off the property saying they would go look at the truck again and they just loaded it up. Worst customer service I've ever dealt with the guy shoot me away before I even showed up at the front door. Don't get robbed by this company. Good afternoon. I just wanted you to know that we had your vehicle towed to your home. The keys are on the seat. There is no charge to you and we wish you the best at having it repaired at a different facility from here on out. Thank you. This morning No office room number sir. Come to the service drive and my door has Service Director on the door. i'm sorry I missed your call as I was in the restroom --Jeremy Collins Kelly Ford --Jeremy Collins Kelly Ford Attached is research I did this morning that I could not finish during our phone conversation. Everything is there. The address I have is 265 Marion St Melbourne Beach, FL 32937 please confirm this is the correct address and I would be happy to have the vehicle towed to your home at no charge to you. I know per our conversation that was recorded you could not meet me at our 9 am appointment time. I did receive your text message about meeting with our GM, you are more then welcome to email him at
[email protected] but I never know when he will be at the dealership as he has a busy schedule himself. I believe after you look through my research, you will also agree that you would be better suited to have the repairs done elsewhere where you can get the customer service you are looking for. I'm sorry we failed in that department. --Jeremy Collins Kelly Ford Dec 2020! Call me when you can. I have an estimate on your truck. --David Skinner Kelly Ford Nov All Spark plugs, heater core, full synthetic oil/rotation, driver side window regulator replacement. Total is $1616 plus tax. I can provide you with $100 off . --sophia delajara Kelly Ford December Good Morning, the heater core is backordered now, and we don't have an ETA at this time. Would you like me to keep your vehicle until it is repaired, or you can bring it back when the part arrives. Please let me know. Thank you and I apologize for the inconvenience. --sophia delajara Kelly Ford December Hello, just wanted to give you an update on your vehicle repair. The repair will be done on Thursday we needed to order a heater hose that broke off due to age. I am going to keep the price as promised. I apologize for the inconvenience. --sophia delajara Kelly Ford March Patrick Derek here over at Kelly Ford, You were going to let me know if you wanted to proceed with the transmission replacement. I have not heard from you as to if you want us to replace the transmission or not. Please text me and let me know. Thanks Derek Text STOP to opt-out. Kelly Ford All service companies beware. Do not bring your trucks or fleet trucks to this dealership. Very unprofessional and they left me with a broken truck
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August 2022 by Tay L.
Always here for a minimum of three hours... just for a basic oil change. Always tells me it'll be about an hour. Last visit tried to get me to do a 400$ maintenance which I did the previous time. Luckily I had the receipt because they told me there was absolutely no record of it and I must have been mistaken. Slow and unorganized. There's no reason a basic oil change should take three hours on a morning weekday!
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July 2022 by Daniel Madden
Always happy when I have to order parts. Corey Casey goes above and beyond to help you get what you need.
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July 2022 by Matt Fazio
Helping my mom putting some wipers and filters in her car and caught Shawn right before closing. Not only did he help me but he put a big smile on her face without making a stink. Thanks Shawn for being a bright spot in a rather dark world ?
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July 2022 by Michelle Brantner
I stopped by the parts department and very nice gentleman named Shawn Grezaffi was so helpful .He answered all my questions and was so informational .I will definitely let all my friends and Family know the amazing customer service I was provided from Kelly Ford .?
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July 2022 by john chenet
Dealing with Shawn has been nothing short of a amazing customer service and easy to deal with finding parts for my truck.
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July 2022 by Cody Christensen
Traveling soon and I was in a desperate need for my front head light to be fixed. Shawn hooked me up with fast service and a great price!!
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July 2022 by Maria Barrera Hagen
Corey in the parts department was very helpful to me. Great experience!
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July 2022 by Shawn Grezaffi
Corey and his crew have always been helpful making sure our shop runs smoothly.
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June 2022 by Jessica T.
Horrible horrible service. After the fourth time, it's time to leave a review. Lee has ZERO empathy to help customers. Had an appointment today for an oil change, was told it'd be over TWO HOURS. Apparently the person on the phone decided to put it upon themselves to place my appointment as a drop off. I've NEVER left my vehicle, so that was never discussed. I don't have over two hours to wait for an oil change. Another time, had an appointment (like always) and was pushed behind another vehicle with no appointment. Waiting even longer for my oil change because they figured taking a no appointment before my appointment was okay. I can go on and on. Done taking my vehicle here. No wonder they have such a low rating!
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May 2022 by Pat S.
kelly Ford has By far the worst service department I have ever dealt with. after diagnosing it as a front wheel bearing that I told them was the problem. The tech later wanted to tell me the howling noise was coming from the steering rack and not the wheel bearing. They were willing to sign off on that and let me drive 1000 miles home. I told them I still wanted it changed and after 4 hours to do a 1.5h job I was on the road and guess what. No more noise. they are slow incompetent and lack communication skills I would definitely think twice before taking anything there to be worked on.
