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November 2023 by Carlos R.
I purchased a vehicle from this dealer to find out later that the odometer had been tampered with. The dealer offered to let me trade the truck in for another in the lot. The dealer provided a fake car fax report, not just once but twice. I had the file a fraud report on the dealer and spend days at law enforcement offices. I kept going to this dealer asking them to correct this major problem. At first they said they will address it, but they haven't done anything other then give me the run around.... so now we have a major odomenter fraud case against them, and I have a vehicle that is worthless.....This is a Federal and State felony charge and it's done a lot in the United States to innocent Customers... Florida is ranked #3 in the United States.... Stay away from this dealer...
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August 2023 by Carol S.
Have bought my last 3 new cars here. First an Outback and then 2 Foresters. Service dept is excellent especially dealing with Calvin. He is great to work with. Looking to possibly get a new 2024 Forester. Will definitely be buying here.
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June 2023 by John H.
I took my 2011 Outback in for overheating due to a bad head gasket. I told them my car was covered by CarShield and the service reps all started talking about how bad CasShield is. The service rep called to tell me the radiator wouldn't hold water, that "it poured out as fast as it went in". This was a lie and I paid $105 for that lie which caused my claim to be denied with CarShield.I have the car, there are no leaks of any kind in the cooling system, and I'm screwed with the insurance on the engine, and I still owe thousands on a car that is too expensive to repair. The Subaru service department lied to get out of doing the repair.The service manager also lied, stating that the upper raditor hose flange was broken and there was "barely enough room for the hose clamp". The flanges are not broken off.
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March 2023 by Kristen R.
Wanted to help this place out since they have such low rating on here. Our 1 year old Subaru Outback broke down near here when we were a very long ways from home. They had us fixed up quickly and were so helpful and friendly. I think some people only go on here to complain and never to compliment. Thank you Subaru of Melbourne for saving our vacation and getting us back home safely.
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December 2022 by Virginia S.
This is my second review of Subaru of Melbourne. all of the comments in my prior review still apply. Just wanted to mention the outstanding service person, Shannon Hogle, who was my service advisor for this visit. I was impressed by her communication skills, her professionalism and her going the extra mile.
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August 2021 by Lew K.
We have used Melbourne Volvo/Subaru for several years and find them to be honest, helpful and very responsive. We have had service/repairs on a Volvo C70 and they always did a good job in a prompt manner. We recently bought a Subaru Forester and they did a good job and negotiated a fair price. They are now helping with a scratch repaint by allow me to use their repair contractor where a typical body shop would charge hundreds more. Thanks Subaru of Melbourne.
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June 2021 by Curtis M.
Kbb/nada/car max is $24,000-$27,000 for my trade and this dealer tried to offer $21,000. I tried to work numbers and be reasonable but they where not at all gonna move up from there crazy low ball offer of $21,000, keep in mind I have literally no damage on my vehicle. Stay away from this dealer unless you want to get screwed. They will not offer a good price and do not want to price fair. Worst dealer in this area.
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March 2021 by John R.
I brought my 2013 Subaru Outback in for airbag recall, 120,000 service and 4 new tires. Bill was over $2,300. Lesson learned get recall done at Subaru, but all other maintenance and tires at an auto shop and save 100's of dollars.Service staff was great but cost of overall service is out of line.
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February 2021 by Howard H.
Great products and excellent staff. Professional level of service and hospitality. The remodel looks great and the snacks were awesome.