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February 2025 by James Gonzales
some weirdo was looking into the changing room stalls and creeping on girls, and store owner did absolutely nothing about it. he roamed freely afterward with no consequences and still purchased things.
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August 2024 by Mia's Page
How are they going to advertise an item in the window but not have it in store??? I ask the manager if I could buy the shirt on display, she said she can’t sell that one. Just laziness of not wanting to remove it off the display. 😡 They have not improved since reopening!!!
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August 2024 by Cory Pommerencke
Recently went to a reopened location on the grand opening day to check out the grand opening deals to get some clothes for my children for some back to school shopping and the music was so loud upon entering I couldn’t even hear or talk to someone next to me. I also had my autistic son with me who has sensory issues to loud music and sounds and requested that they turn the music down a little since it sounded like they were having a concert in there. I’m also hard of hearing and it was STILL too loud for me. They refused multiple times saying different things each time. They said they didn’t have access to the music. Then they said they weren’t aloud to adjust the volume. Then they said the area manager wanted the volume that loud. Then they said that it was on the lowest setting and it’s been even louder than that on other occasions. I was appalled at the lack of customer service and respect for the customers. I immediately turned around and left and they will not give them another dollar from me. On top of it they didn’t even have a corporate number or customer service line to call about the issue. Shame on you Rue 21!
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May 2024 by Michelle Gagnier
I never really go into Rue 21, but was happy to see some XS clothes which seem to be hard to come by.
I liked options and cost of clothes…
But… I didn’t like being told that we had to checkout or come back in 10 minutes as they were closing down so the 4 girls working could use the restroom.
We went back 15 minutes later… store was still closed. Checked back at 20, 30, and 40 minutes. We were about to leave and saw at 48 minutes that the doors were unlocked.
All the changing rooms were closed.
This was mid day around 2pm.
Unprofessional and unacceptable. Couldn’t one person use the rest room then the next person could go? No other stores close down their changing rooms and definitely never seen a store close in the mall so workers could use restroom all together.
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May 2024 by Sheila Arnold
All stores closing 20-30% off.
Stock is limited so stop by asap.
All sale final. COME HERE NOW!!!!!!!
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February 2024 by MELANY BRADSHAW
I hadn’t been inside a rue 21 in many years. I stopped in to look at shoes not knowing that they don’t carry them in that store. HOWEVER, I was NICELY greeted by a girl named Carli. She told me about how to get $10 off, told me about the daily sales and went on her way. While shopping I heard her from time to time checking on customers and greeting everyone with a smile. Sometimes workers are super aggressive when trying to get you to apply for a card. I appreciate her not making me feel uncomfortable. She was a very pleasant girl. Just want to say Carli you are awesome!!
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January 2024 by Lauren Bentley
We’ve been coming to this store for 2 years and always get our military discount but was told at this afternoon that no they didn’t do military discounts and I said i always get one. The cashier stated after the manager which was Ashley walked off that the manager didn’t like to do discounts! This is wrong and if she doesn’t want to give discounts especially military discount she shouldn’t be a manager! I’m very disappointed in this store!
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November 2023 by Carol Chisolm
Why is the music level in this store always set on 10 ?? Is this a retail store or club? It certainly does not make for an enjoyable shopping experience. It will definitely be a last resort shopping choice.
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November 2023 by Dorrie Mae
Twice now the Music was so loud that I couldnt even enjoy looking around.
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October 2023 by kim Rivera
No selection what happenedAlso....the sales woman came running at me right when I walked in pushing sales of every item, didn't even give me a chance to look.Very pushy
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September 2023 by Kaylee Cottrill
Great store lots of variety. the music was so astronomically loud that I left and my ears felt like they had clouds over them, as if I were leaving a concert. It was very disorienting. The worker Jillian/Lillian was very nice and helpful. Please turn the music down.
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September 2023 by Lolspencer
Great store, however music very loud could not hear kind worker. Felt like I was in a wind tunnel.
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July 2023 by Laurie Proebster
I always enjoy going into rue 21. The staff are always friendly and professional and always willing to help.
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June 2023 by e Kahanca
The lady that helped me was very nice.
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June 2023 by TTT
LOVE LOVE LOVE THIS PLACE!!!!!
