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August 2023 by Lenore Marie
I have been calling this car wash for weeks as they have been charging my car for months even though I stopped my membership in the spring. I have stopped by, dropped off documentation, and called for weeks. No one calls back, no one answers the phone, but they continue to steal from my card. I had to dispute charges with my credit card. Please use caution when giving your financial information. It will take weeks and months before anyone will help. I have been assured someone will help but the stealing continues every month. I always loved this car wash but this experience had been awful. They can not be trusted. I would not recommend this business site to the lack of caring, consideration, or costumer service.
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August 2023 by Amber Rague
As several others have stated, I’ve been coming to this car wash for years and have noticed a significant difference in the quality of the clean and the time it takes. I always get the ‘best wash’ package and it takes about 20-30 minutes total usually. Lately, it takes 45 minutes for my car to be vacuumed and ran through the washing tunnel… then they have to detail and dry the car. I’ll be finding a new car wash unfortunately.
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July 2023 by Josh Green
I've been using this car wash for over 3 years. Ever since the new owner did his hostile takeover and stole the business from the previous owners, this place is a joke.They fired almost everyone. Hired a few to replace them. Now, there are never more than 3 employees on at any time. It takes forever for anyone to acknowledge you're there and greet you. Because the greeter is also the cashier and the one vacuuming and sending cars through. Once my truck finally comes through the wash, they drive it into the shade, leave the truck running, and change my seat settings to relax in my AC. All while "cleaning the inside windows." It always looks like they've used the same rag for every car thats come through. I try to tell them I'm not happy, but they don't speak English and just look at me. So I go home and spend 30-45 minutes doing it myself.For 3 years, I've had the monthly full car wash package. Without any notification, the new owners raised the monthly fee. And the quality of work isn't worth it at all. DO NOT GO TO THIS PLACE!They need to sell the business back. They have no clue how to run a business.
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April 2023 by Deborah Jorgensen
Do a good job. Very fair price and wipe off the inside of the doors. I always give a tip.
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March 2023 by shane Tiffany
For well over 2 years now, I have been going to what used to be Shine Shack. To say that the service has gone down is a sad statement but a true statement. Showed up just before 5, and the service was sub-par. Center console was not even touched. Sure, it was vacuumed, and the outside washed, but that was about it. Slapped on some tire shine, a lot of it, and now it is all over the side of my truck. I drive a full side heavy-duty truck that seriously should not be washed, dried (which is was not), and cleaned inside in less than 20 minutes. But since they now close at 5, it was more important to rush through and go home than provide a good service. I would have rather been told to come back tomorrow than been given terrible service.Edit: I forgot to add in the inside of my windshield. It looks like it was cleaned with a rag that had tire shine on it. My power mirrors, which I make sure to push the button on with the attendant there watching, was forcible pushed out by hand.I will not be returning as I know there are other places that actually perform a service with a desire to create a happy customer. I am disappointed as I used to go here a lot...
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February 2023 by Maggie Jaruzel Potter
Wow! You are not going to get a better car wash for only $5. Plus, staff hand dry your vehicles! Polite and professional young people work here. They deserve big tips! ??
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January 2023 by George Kobosko
On Dec. 20, 2022, I took my Buick Envision to get a car wash, insside vacume and washing of the inside windows. I opened my rear lift back and told the girl, that I would remove some items from the trunk area so she could vacume it. I left the hatch open and walked away. After it was vacumed and driven through the car wash two people poorly cleaned the inside windows. When I arrived home, I noticed my liftback was off center and did not close properly. I took it back to the place on Dec. 22 and asked if they could have done the damage. They of course said no. I paid $230 at the Buick collision department to have them realign the lift back. Not only did they do a very poor job cleaning my car, something happend at this car wash that damaged my liftback. I would not reccomend going there for any service. This has been a nightmare!Services: Auto interior vacuuming
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January 2023 by Spencer Young
I said I would like the inside cleaned decently, and the outside cleaned the best they could, so the employee recommended a package and I paid $53. The inside was just okay. The outside looked dirtier than before I gave it to them. Pretty sure they didn’t even wash it, only slapped some tire-shine on the wheels. The worst car detailing experience I’ve had so far, and I’ve even been to a quicky Autobell detail. 3/10 don’t recommend.
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November 2022 by Robert A.
J A great place to take your car for a wash them very fussy and do a good great job I highly recommend shine shack great help price is very reasonable I've been bowing out for over five years and only think of one problem those years
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October 2022 by Grace Han
I have a business, I always like to support local businesses, this is my first time writing a review for another business. very very bad customer service experience today! I will never be back again. the guy not sure owner or manager was very rude. he said "I will not put up with you " when I complained the car was still not done as they promised. I spend 53 dollars in less than 10 min. wash, because they want to close the shop early in the afternoon. TERRIBLE!Service: Car waxing
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October 2022 by Grace H.
I have a business, this is my first time writing a review for another business. very bad customer service experience today! I will never be back again. the guy not sure owner or manager was very rude. he said "I will not put up with you " when I complain the car was still not done as they promised. I spend 53 dollars in less than 10 min. wash, because they want to close the shop early in the afternoon. TERRIBLE!
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September 2022 by Michele Sira
I paid for best wash and vacuum, why didn't they vacuum the back area? It's too bad, I used them before and had a better experienceService: Auto interior vacuuming
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September 2022 by Yogsta Dalocsta (Yokilla_Gorilla)
I usually don’t take time to do surveys or leave reviews but I feel that this place is exceptionally awesome that I would take my time to leave this review and say that they did a great job and went above and beyond
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May 2022 by Mary Kelton
Last week I drove from Malabar to Crystal river and when I returned my brand new car was full of love bugs. I took my car to Palm bay car washI was thouraly discussed. Yesterday I drove to Tampa and back. Tis time I was referred to shaggy car wash and I was amazed in less than 15 minutes my car looked like I just drove it off the new car lot..Services: Auto detailing
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May 2022 by Sunil Dubey
We needed a quick exterior car wash. We found this place on the way and went in. They did a good job of cleaning the car. I am happy with the results.
