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September 2024 by Micah girard
wow, my experience was similar, i bought my second bed about a year ago, starts not working properly, customer service says OH, a $150.00 fee for tech to come out, tech comes out, says yep pump seems not right after about 13 months of use! then, fails to order it for 2 months, now they want me to pay for the pump and another tech call- $150... totally ridiculous and insulting to their customers, please do not buy a sleep number bed if you want good service long term!!! their beds used to be awesome, but they must have decided to screw their customers, buyer beware!!
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August 2024 by Clint Ayers
First, I will say that the Climate 360, in general, is a very comfortable bed, especially with me always being hot and my wife being cold. Until a few months ago, we were very happy customers. However, there are now many competitors that have the same technology and I'm sure are as good if not better beds and features and will stand by their products without screwing over their customers. This is our second Sleep Number bed and both were the most expensive, luxury beds they sell. First the i10 then the C360. We have had our current C360 for 17 months and at the 13 month point, the foot warmer failed on the right side of the bed. Really, only 13 months for a part on a $13,000 bed? Their "so-called" 15-year warrantee is a joke and goes to show how much they stand by their products. After only 1 year of the "15-year warrantee", they prorate any parts or service to 65%, sticking the customer with 35% of any parts/service required. So, we sucked it up and paid to get a new foot warmer and a ridiculous service installation fee of $150. Well, the new foot warmer only lasted 90 days and went out again. I was told this had a 12-month warrantee, but when I called to have it replaced again, they told me it was only 90 days and I was over the time by a few days. After getting quite upset and asking to speak with a manager, they finally decided to adhere to their own warrantee policy and replace it free, however, they wanted me to pay another service installation fee. Again, I told them how horrible they treat their customers and she finally removed the fee. Yesterday, they came and replaced the foot warmer, however, it failed the service test and I was told it must be the Smart Control System. At that point I knew what was coming and I'd have to pay the prorated amount. So, again, I sucked it up and paid another $227 for the part, but what put me over the edge was them charging yet another service installation fee. So, be aware, if you buy from this horrible company, do not plan to be treated as a valued customer. Not even when you, with all the accessories included, spent just shy of $20,000 for a bed and bed system that can't work without breaking for even 18 months. They then let you know how much they really appreciate you by charging you astronomically priced parts and service. I WILL NEVER BUY ANOTHER PRODUCT FROM SLEEP NUMBER, EVER, AND I INTEND ON SPREADING THE NEWS TO EVERYONE I KNOW AND ON AS MANY REVIEW SITES AS I CAN.
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July 2024 by Steven LaPha
We love our sleepnumber bed. It was pricey as were the pillows, but so comfortable and flexible. Only downside is the split top king you end up with this crevice which is a bit uncomfortable if anyone ends up in the middle including kids and pets.
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May 2024 by Mike Brennan
Jeremy did a great explaining the differences in models, the Sleep Number technologies, benefits of SleepIQ. He leaped us zero in on the right product for us. No pressure. Very professional!
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January 2024 by Amy Matura
Eileen W was amazing at the sale and continues to be extremely helpful! We love our bed!
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December 2023 by Wendy Critch
The entire staff is extremely friendly, knowledgeable and helpful. Kevin went above and beyond to help me get exactly what I needed.
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October 2023 by Royce Andrews
Very friendly staff. Stayed late to complete purchase
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October 2023 by Samona Clinton
Expensive., but relaxing..
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October 2023 by Shirley P.
Your bed can LOCK you out!!!!we went on vacation & our bed cannotchange until you LOGIN!!! Really my bednumber has locked me out until Iremember my password, A passwordfor a BED really!!!!!!
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September 2023 by Sima Rama
I am so excited to get my sleep number bed! Thank you Kevin for a wonderful buying experience at the store at The Avenues at Viera.
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August 2023 by Eric Bass
I walk into the store at 6:00PM on Saturday evening looking for a mattress to take home after visiting several other stores previously. JP not told me he wanted my search to end there. I bought from them before and was very satisfied. JP found me a mattress at a great price that I went home with the same night.
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July 2023 by Patricia Francois
Professional, patient and knowledgeable staff. All very friendly and informative.
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June 2023 by Stephanie B.
Horrible service! Wont let me return defective bed bases, on hold for hours. Not worth the $7000!!!! Im sleeping on the couch. Was only able to return mattress after arguing on the phone. Stuck with 2 bed bases that dont work, had then 15 days. Getting the run around. Run far away!!!!!
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June 2023 by tom kelly
Dina at the Viera store was excellent. She was knowledgable about her product as well as comparison products. Greatly appreciated her help and we purchased a bed.
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May 2023 by Tore Lindland
Looking for a pillow, already have a sleep number bed and love it, picked a pillow with help from a associate, nice store and so far enjoy the pillow.
