Truist receives positive reviews for its professional and pleasant staff who are described as attentive, punctual, and extremely knowledgeable. Customers report that employees go above and beyond, are beyond helpful and kind, and provide a great experience. Some note a lack of branches in certain areas, requiring a 15-20 minute drive. A specific branch is praised but noted as needing more staff. A minor issue mentioned is an ATM that becomes unusable in the rain. The bank is highly recommended by its customers.
Great experience. I worked with Jayce Vogel and he was fantastic. Attentive, punctual, and extremely knowledgeable. Could not be happier with my experience here!
December 2024
Called about having a couple Overdraft Fees reversed, and spoke with Jace who was BEYOND HELPFUL and kind. He explained everything and was quick to help. Everyone I have worked with at this branch has always gone above and beyond. I HIGHLY RECOMMEND this branch!!
January 2024
I like the bank there's just not a lot of truist banks around where I live I have to go 15 or 20 minutes to a bank either north or south of me
