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January 2024 by megan wiley
I have been working with Frank for over 10 years & have always received over 5 star service from his office! We have several polices personal and business that they help manage and they are always on top of it trying to find the best polices while saving us money in the process. They have excellent customer service, anytime you need anything they make sure to handle it immediately. They are very professional and pleasant to deal with, I cannot say the same for some other insurance companies that I have dealt with in the past. I would highly recommend without hesitation The Insurance Center of Central Florida for ALL of your insurance needs, you will not be disappointed!
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December 2023 by James Bolinger
I've been working with Melissa for years for insurance on our winter home in FL. She's always helpful and timely. Recently a payment was never received by the underwriter. Melissa promptly sent me a link to pay the bill on-line. Issue resolved!
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December 2023 by Don And Lisa Beattie
Always a great experience dealing with The Insurance Center of Central Florida, Inc. Very responsive and thorough. Melissa always provides the very best service. Highly recommend them.
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June 2023 by James Yannotta
Great service especially Jay he always has the right answer s
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June 2023 by Wendy Weilbacher
You can’t get a person when you call in. If you leave a voicemail it says 24-48 hours for a call back.You can’t reach customer service unless you are an existing customer.All inquires require an appointment.Basically, They are understaffed and not looking for new business. Insurance in FL is a nightmare.
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February 2023 by Linda
Sorry this is so overdue... I have had the Ins Center for years with the best broker ever=Kathleen Hinson is always there for you, never leaves you "hanging", and is just the most professional, friendly, and beautiful person inside & out. When I first moved here 5 years ago I researched many Ins. places for my needs and am so blessed to have made the best choice here while bundling all my policies with smart & caring Kathleen.Thank you & God Bless Ya'll !!!! KUDOS to company for having Kathleen as a HUGE asset to your business!!!!!
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January 2023 by Elizabeth Ireland
Collette went above and beyond when I had an emergency-she called after hours and followed up and reassured me about my policy. Thank you so much for all your help.
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January 2023 by J.D. Demers
Tara Was amazing, with both my car and homeowners insurance. Definitely recommend her!
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January 2023 by H B
Camila Burke and Amie Hurlbert answered my questions promptly and provided a timely quote on an insurance change we were looking to make. We highly recommend them.
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January 2023 by Michael Dvorak
Camila was very efficient in servicing our policies at The Insurance Center. IMO, They are watching your back on the Insurance front.
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January 2023 by Rita Brooks
Rita and I have been dealing with the Insurance Center and specifically with Tara Gardner this past year having to do with our home insurance here in central Florida. Tara has been just the best when it comes to response time and information. Thank you Tara and the rest of the team! May we all have the best of a storm free New Year. Richard Brooks
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January 2023 by Colleen Annalora
GREAT service from Melissa who is definitely as asset to the Insurance Center of Central FL, Inc.!!! Melissa is very professional, prompt, courteous and really knows the insurance business. I was very impressed with her!
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January 2023 by Robert R.
My family and have used the Insurance Center for about 20 years now. Teenage boy car wrecks; antique British motorcycles, cars, divorce, buying and selling the house 15 years later, recently renting an apartment requiring renters insurance. Jay W and the crew here at Central Florida have been there for us, every time.Sure, we were offended when Jay offered us only $800 to fix $2,000 worth of collision damage; thought he was a meanie. However, I checked into this. Jay & Central Florida did not determine this $800 value, the insurance companies do (car was over 15 years old). Central Florida has no say whatever, so let's not shoot the messenger.This week, Jay straightened out my confusion on car insurance renewal dates & sent me the proper (non-expired) proof of insurance cards. Quickly, all questions answered accurately; professionally executed. I've been around the block; resident in 6 states over the past few decades, and this is the best insurance agent & firm I've ever engaged. Wish I could take them with me when I move.
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December 2022 by Debra Overstreet
Tammy really knows what she is doing. She is very knowledgeable and she has helped us with our insurance needs for many years. I highly recommend Tammy.
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December 2022 by Eve Guadalupe
The staff are kind, thorough and respond quickly. They have proven to be honest and dependable. We recommend them to our family and friends whole heartedly. Shop around and see for yourself.
