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April 2024 by Scott Baker
They broke my bed frame. After signing an agreement that they would replace or repair any damaged items, and promising their insurance would cover my damaged bed frame, I got no call back or any returned calls. I will never use them again and would never recommend them to anyone I know.
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April 2024 by A L
TLDR: Hard pass on Two Men and a Truck in Melbourne. You can find higher quality movers for less money.Movers showed up 30 minutes early and they charged me for the time they were waiting. They showed up just before 8am, but I was given an arrival window of 8:30am to 9:30am. So I didn't get to the storage unit until 8:15am. Then, the entire time the 3 guys complained about how the apartment they were moving the stuff to had stairs and was on the second floor. I totally understand that this sucks and I was sympathetic until about the 5 or 6th time one of them said that the last step felt like it was 10 feet tall, etc. The second floor apt was in the quote I got and in the move contract; it's not something I sprung on them at the last minute. Then, it somehow takes the movers 45 minutes to go 7 miles within Melbourne to get to the storage unit (at 7:30 am on a Saturday) and another 30 minutes to get back to the office at the end of the move (at 10:45am on a Saturday). Couple that with the 30 or so extra minutes they tacked on at the beginning by showing up early and the move that actually lasted less than 2.5 hours (actual move time 8:20am to 10:45am), suddenly amounted to me being charged for 4 hours of labor. I called the office to see if I could do anything about being charged for 4 hours in a move that actually only lasted 2.5 hours and they just told me it is what it is. The office never called to confirm my move the day before and they do not pick up after 5pm. This confirmation would have been doubly helpful, because they should have told me they would be leaving the office early the next morning for the start of the move. The movers were careless with my items; they scraped the couch so hard against the wall that there is paint transfer on the couch. I watched them load furniture on top of a box labeled "fragile" (I only had 2 boxes in the whole move labeled as fragile) that they put on a dolly and banged up the stairs. They wheeled my mountain bike across the living room carpet to get it to the patio (instead of picking it up). They never offered any carpet protectors. I had a really great experience (twice) with TMaaT in Gainesville, FL, so I didn't look too hard for the move in Melbourne. I regret that now. TMaaT in Melbourne is subpar service.
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April 2024 by Doris Ho
We had 4 guys help us move, they were friendly, efficient and very professional. Would definitely recommend them for future moves.
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April 2024 by Caitlin Diamond
Two men and a truck moved me on Jan 20, 2024 from Melbourne to Tallahassee FL. Two of my items 'went missing' during the move and I was told (after over a month of trying to find out where my items went because their truck broke down after my move and no one would go look in the back of it.) that they can not find them nor reimburse me for them because they did not pack my boxes. The collectible, irreplaceable item that was stolen was not explicitly spelled out on my packing inventory so they won't reimburse me for it. It is insane to have to list every item you own on an inventory to be reimbursed for it when it is stolen/'missing' as they were sitting in an open topped storage bin and was counted as one of my boxes on the inventory. Myself, my father, and my mother all watched the two items be put onto the truck but once unpacked two days later, the two items were not in my home. I was also left in the dark about the status of my lost items and had to call repeatedly for any kind of update. Brittany and Beverly and a third woman I can not remember the name of were dismissive of my concerns and the third woman said "well it sounds like maybe you should have closed the box" as if it was my fault the items were stolen. I was also told I would get a call back on Tuesday Feb 27 once they finally went to check the truck and did not get called until 3/1 that they 'didn't find them'. It's actually insane the level of apathy the company has for my missing valuable and sentimental items and I will not use this company for future moves and recommend you do not either.Edit post their reply: I returned all two men and a truck phone calls and called numerous times for updates but was refused information until calling repeatedly for over a month. The phone call they are referring to was then returned so it could connect. Their recovery of lost items process is intentionally vague and slimy. Their customer service is also abysmal.
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April 2024 by Jodi Ortega
I can't give this company any stars. From the packing and loading of our initial move to the final delivery has been a nightmare. They truly deserve negative five stars. One is too high of a validation.It has been 4 weeks since the delivery of our furniture and household items and they still have not had anyone come to our home to repair the broken and torn furniture, nor have they found the hardware to put our bunk beds back together. The lead mover from the initial packing took apart the bunk beds all the way down to the planks in the frame and then lost or misplaced all the hardware. I have no beds for my grandchildren to sleep in. I was told four weeks ago they were going to get them and they still don't have them nor have they done anything to remedy the problem. Tyler, a manager does not return calls and now David another manager doesn't answer text messages.They somehow tore my leather recliner, drug my wood bar cabinet through 75 feet of sand and now the bar cabinet is falling apart. They took pictures of the things that were wrong, but have done absolutely nothing to rectify the situation.This was the second time I used them for a move, because the first time they did great, outstanding. This time was an absolute nightmare that I am not able to wake up from because they are not doing anything at all to rectify their errors.Unpacking our boxes we found roaches (that were alive). I asked for mattress boxes and none of the mattresses were in boxes at delivery and were filthy dirty and my queen box spring cover on the bottom was almost ripped off.The list goes on and on. Bottom line, they don't care and if they do, then they need to remedy this situation.If something changes I will add it to my review.
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April 2024 by David Miller
We used Two Men and a Truck 3 other times, and they were great. This time we had several problems. They dented the washer, scraped the bed against the painted wall and left marks. They broke my dresser by pulling the handle off, throwing it in the drawer, and never said anything. Left several scratches on old house walls. When asked to take the discarded furniture to the curb, they left most of it touching the road creating an obstacle. In my new house instead of taking the door hinge pins out, they removed the entire door from the frame and now it doesn't line up. I called and left a message for Larry, but he has not returned my call. Very disappointed in this move with Jerry and his crew.
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March 2024 by Anthony Scott
Movers were professional, courteous, and hard working. They arrived on time and were able to add a route to our moving schedule without a problem. Would use them again.
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March 2024 by Paula Denen
Excellent service. Better than major moving van lines I used before. Careful attention to detail and great attitude. Will use again!
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March 2024 by Shawn Reid
From Brittany at intake to the movers themselves, the experience could not have been more professional. There was no sales techniques for add on sales and the pricing was fair. The movers were excellent and did not harm my furniture or my landlord's walls in a very difficult upstairs move. They even charged me less than the estimate. Excellent company. No other company seemed to care. These folks do.
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February 2024 by Russ Olivo
I was afraid they'd find a way to pad the bill, but they didn't and I was quite pleased.
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February 2024 by Kayla Hadley
We had three movers. An older gentleman who was nice but more interested in talking than working, and two younger guys who were not professional and did not hold back their annoyance about our stairs - when filling out the paperwork I selected we were moving into a house, I did not see anywhere to select that it was a two story house. I apologized profusely and doubled the tip I gave them because I felt so bad about it.After unpacking I realized there was one thing missing from my nightstand - a prescription medication. Should I have left that in the nightstand? Probably not, so shame on me. But should they have STOLEN someone’s prescription medication? ABSOLUTELY NOT. It was not the only medication in there, but it was the only one that would provide them either the most fun or the most money…I have reached out to customer service and if possible, I will update this review based on how they handle this very serious matter.UPDATE: customer service was not helpful and put the blame on me. They encouraged me to file a police report, which I did. If caught, I will be pressing charges.
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February 2024 by Jean Pannucci
We had another wonderful experience using this company. The office staff are always courteous, prompt and efficient. They are knowledgeable and always office advice and suggestions regarding the moving process. The moving crew we had was exceptional. They treated my belongings as if they were their own, and they took pride in their work. It was a completely stress free experience and we are so grateful! We have used them many times before, and will continue to do so in the future!
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February 2024 by Steve Davisson
We used Two Men and a Truck-Melbourne, FL for our recent move and couldn't be happier. Their estimate was spot on with no added surprises. The crew members were excellent, had great communication skills and we enjoyed their sense of humor. We highly recommend this company
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January 2024 by Taylor
Whoever was driving this truck was coming down wickham road doing 75mph + cutting people off left and right putting many people in danger. I was attempted to call the cops due to how reckless the driving was. Please do better. * hopefully the truck was empty*.
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January 2024 by Rita Moon
This was the 2nd time I have used Two men and a truck. I was SO happy with the job that Larry Williams Jr. , Everett Kleffman and AL did. They were fast yet very careful.They made this move SO much easier. Give these fellas a RAISE!!!
