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March 2024 by cathy bird
I ordered a first Christmas tree ornament last November. It never arrived. Today, Feb 28th, I received an email from the West Melbourne Post Office to let me know my package with the ornament was there (it had been shipped to my old address in West Melbourne), they would hold it until Saturday before it would be discarded. I rushed to pick it up and, although I was told that they don't typically email about undeliverable mail, I had the email from Chantel, who told me they would typically dispose of undeliverable mail, but she opened it and saw it was a baby's first Christmas ornament with engraving. She found my email address on the receipt and emailed me. How unbelievably kind and I can't thank her enough for going out of her way to help!
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January 2024 by A G
This is the third time I’ve been to this location and have been equally disappointed each and every time. I continue to get the same very rude postal worker, clearly customer service is not your interest.
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January 2024 by Nadia Howell
Always helpful
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October 2023 by Stephan Floess
This company is so inept, their employees don't even know what a vinyl record is. Sent a $300 limited edition vinyl box set via Media Mail, double boxed, and the incompetent employee tore it open with no care, was too uneducated to know what Vinyl is, and returned it. Luckily I knew how lazy USPS is and how much they damage their packages, so I double boxed it and it is okay. Going with FedEx after tearing into the unacceptable way they treated a limited $300+ box set. The new manager is completely worthless, I spend more time talking to her lackey because she is so busy all the time.
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October 2023 by Jennifer
Debbie needs to find a new job and retire, that old miserable torment's everyone, just saw these gentlemen get completely irate by her for just asking for a little tape, lady its tape. get over it
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July 2023 by Stephanie Murphy
Package delivery is extremely fast from this post office. I have had packages delivered within 2 days to the Northeast (USA). Postal workers, in general, really very patient and knowledgeable. Waits can be long in line, but it's a busy place at certain times of day.
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July 2023 by Jay
[UPDATE: Regarding my missing package, I was told they have no idea where the package got delivered to, and I'm sure the "investigation" with the carrier will go nowhere. They told me to file a claim, and I got denied because it wasn't insured. Very disappointing turn of events, I've never dealt with a mail carrier this bad before. ] Mail is consistently being delivered to the wrong address. My mail and packages will be marked delivered, and its nowhere to be seen. "Delivered in mailbox" yet my mailbox will be empty. This happens every time; I call after 2-3 days after getting through the phone-bot that can't tell the difference between Yes and No. I've only gotten an agent ONCE, I was lucky. The agent claims my package was delivered... uh, I wish it was. I clearly wouldn't be calling if it wasn't. A day or 2 later, some packages end up with our leasing office, the administrators saying "Were not sure why this other ladies getting your stuff, we think the carrier is being lazy because your address line is correct, and definitley isnt hers." Low and behold, thats whats been going on. The carrier is clearly not even reading the address line and it is concerning that this Post Office did not believe me. All I can hope is that they replace the carriers with someone who CAN and WANTS to do their job. Mail has the potential to have highly sensitive information. In the hands of the wrong individual could compromise someones private information & security. This is no joke.
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July 2023 by David Neal Levin
I don’t know why the ratings are so low. There was tape and pens available to the public and counter customer service was great. And my package was delivered! Beats the hell out of my local PO.
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June 2023 by JM Roth
I always have such friendly service here. If there is a line it goes quickly. I’ve never seen the location not clean.
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May 2023 by Eunice Gutierrez
My experience was really bad!! I paid 138 dollars to send a box to spain and I was sending a cellphone for my sister, I told them about the phone in the box and they sent me the box back, now they said i have to pay again for the same box, is ridiculous
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February 2023 by Deborah Millhouse
Was busy shortly after opening, an employee came out to help with the line by assisting with quick, non monetary, questions, forms, etc.
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December 2022 by AWA Books
Generally friendly, helpful and efficient staff at this location. Appreciate the Saturday hours ?
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November 2022 by Amanda Martinez
If I could give zero stars I would from the service I received today from worker Michael with the rose neck tattoo and gages at the West Melbourne location off of Minton Rd. He was extremely rude, condescending, unwilling to respectful resolve my issue, called me a liar, asked me to step aside so that he can help the next person in line when I hadn’t even been helped yet! When I asked if he could just finish the transaction with me so that I can leave he told me no, then he walked away saying “I’m not dealing with this!” I asked for his manager who helped me then asked him to come out to complete my transaction. Michael avoided eye contact with me the entire time and just shook his head making me feel extremely uncomfortable and upset.
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July 2022 by Donna Taub
People today want instant gratification, and are too quick to complain.Everyone was working hard behind the counter. I went during a busy time, so I expected to wait in a line, and I did wait. But each customer before me was serviced in under 2 minutes.Tom helped me, and he was very courteous.If you don'twant to complain about the lines, then plan your trip during an off-time, and give the postal workers some credit for the work they do. I'm sure it's not easy beginning a new transition every1 to 2 minutes during their work day. Thank you, West Melbourne USPS.
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June 2022 by Ruud Boy
Went to this location to ship out product to a customer for my business new guy was working and ended up shipping it back to my home. Got in the car saw he shipped it to my address went back in another guy was behind the counter. The guy proceeded to me rude to me when I asked if he could check the package for me just saying it will go where you wrote the address to and began to argue with me. They go get the package see it was going to the wrong address which was my address. Then he makes me write over the label they printed out for the address I wanted to send it to and refused to redo the label. You shouldn’t have people working at the front that have anger problems and refuse to do their job. I’ll never go back to this location. My customer is now wondering why I shipped 500 dollar product to a different location. Do your job it literally relies on people like me.
