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December 2023 by Patricia Prescott
Had to stop payment on 2 checks, never cleared after 2 weeks.
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December 2023 by Galina Fennell
Very convenient to use the self-service kiosk. Even after the working hours. The foyer is open, so you can drop off your prepaid package at any time and get a receipt with the tracking number on it as well. No line, no wasted time, no problem.
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December 2023 by Ned Wilford
Outstanding service by Kim in handling cancelation of Premium Priority Mail being sent to me in Tennessee for six months.
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September 2023 by Andrew White
They refused to put a shipping label on a USPS tiny package, it’s their mail! The lady told me to go to UPS or FedEx to have a shipping label printed out. I wasted over 30 minutes of my time driving out here. I will never use USPS ever AGAIN worst experience ever. How is this? Considered a post office? If you’re not going to take care of your own people and your own mail, there as good as a dropbox, disgraceful!
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July 2023 by gousya baba
What a big disappointment, we always trusted their service but I did not take the tracking for one of the mails as a result it was lost and never found ,tried my best to search the mail but all in vain as what I got to hear from USPS was only one word if I have the tracking they can help.otherwise forget about it. Does this mean that without tracking we should not rely upon their service ? How the company would have helped a person to locate his misplaced mail in transit back then? I had requested for the assistance and the person who returned my call was too rude to me by saying that it is my fault that I have not mailed it on priority with the tracking number . All I have to say is that why doesn't USPS make it tracking compulsory then if there is no guarantee for other standards way of shipping the mail. I waited for two months as I had mailed in April and till July I was in hope that my mail would be delivered to my family . Now my family wants them in two weeks and I have reprocessed those papers again but I expect some courtesy from USPS atleast to show that they care for mails and they should at least sent my mail on priority this time free of cost by showing that one gesture . Which I know is not what they will do...
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July 2023 by Dan Cureton
Easy to use. Short line and quick service to get my package affordably to its destination.
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May 2023 by Arlette P.
Clerk answering phones at Subtree Post Office was quite rude. Yery Unprofessional.
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March 2023 by Sheldon O.
Employees do not respect citisend rights. They are rude And argumentative. The supervisor refuses to give post masters name And refused to abide by poster 7.
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March 2023 by Gary Henderson Jr.
IF there was a rating for zero stars I would leave one! this place is disrespectful and down right rude! AVOID AT ALL COSTS!!!!!!
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March 2023 by Florida
Saw the Auditing America YouTube video today and one of the female workers refused to give the post masters name and walked off.
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March 2023 by Randy W.
Clerk supervisor refused to give the name of the postmaster. Uneducated about their own rules. As a public employee they are obligated to identify when they're at work.
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February 2023 by Adam Kwiatkowski
If some of these associates worked for private company they wouldn't last a day. Poor customer service.
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December 2022 by Dean Tyre
Almost got run over by a USPS delivery van at the Brevard zoo. Driver ran a stop sign and nearly hit me as I was crossing the road. Van #036115. Driver had glasses a ball cap and beard and did not bother to stop
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December 2022 by Logan
Had four packages dropped off on a Monday. Of these four packages, only two were scanned in by Friday of the same week, two of them have never been scanned and do not show as in transit. One of the other two which were scanned was missent which caused multiple day delays, and the other has been out for delivery for a full two days now. The post office is absolutely terrible, GOING TO UPS NOW!
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December 2022 by Tawny Brown
Horrible, simply horrible customer service! Not sure why it's necessary or okay to be so rude. I received three phone calls starting a little after 7 am this morning from the post office. I called back and was advised by an extremely rude employee that the redeliver request I made last night would not be honored, and that I would have to come into the post office to pick up the package. I explained to her that the notice that was just left on my door yesterday stated that I could have it re-delivered. As I was trying to explain this to her, and she proceeded to cut me off and told me that it was not the first attempt. I told her no problem. I go inside to pick it up and showed the staff that it was indeed the first attempt as stated on the slip and that the slip also stated that I could either go in and pick it up or have it redelivered. The staff then told me, in order to redeliver, you have to go online which is exactly what I did. In short, the whole thing could have been resolved immediately, if the rude employee just listened in the first place! Not a great way to start the day! USPS Melborne staff needs to be trained in customer service!
