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January 2024 by RV Queen Of the South
We stopped in on Sunday and unfortunately encountered Rollie. We had simple questions about the cell phone account that had a ghost line placed on it without permission and we were met with indifference by Rollie. He was rude and unhelpful. He gave us a phone number, didn’t answer our questions about the ghost line and sent us on our way. Turns out, we could have completed this all through the app, and he didn’t even tell us that. Looking forward to the day when we can cancel the Verizon account.
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January 2024 by Nadia Chavez
- Posting this on Dec 2023 -Drive slowly as you approach the location, the big tree in front of the building is blocking the sign, if you drive too fast, you’d miss the entrance.Our family recently changed our cellphone provider from AT&T to Verizon, we were with AT&T for 20+ year, the past year AT&T was just disappointing. The review on Verizon as a provider is still TBD as we’ve been only with them for two weeks.BUT…I’d like to give shout outs to this particular store, their service & support are amazing, attentive, knowledgeable and very helpful.Our sales specialist was Kelly. She is great! I have never met a sales rep that willing to help above and beyond after the deal is done. The transfer process was a bit challenging but Kelly was always willing to find the answer and very patient with me. She knows what she’s doing and she was quick, too.The store managers; Vivian & Devan were also great. Very helpful throughout the process when I went multiple times to straighten out some things while Kelly was off.I have been recommending, and will continue to do so, this store and Kelly to my friends and neighbors.Thank you, Verizon store on 192!
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December 2023 by R Smith
Horribly slow.
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December 2023 by Jim Paton
Helpful staff that answered all of our questions.
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November 2023 by Julia Bruckner
Kelly was super helpful getting me a new iPhone. She was able to answer all of my questions, and helped in making my decision. I ended up switching from T-mobile and am super satisfied with the service so far. Kelly is a great sales associate.
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November 2023 by Karl Dickey
Michael is an excellent and knowledgeable staff member. This is a company store and you are able to do more than authorized retailers. Good store.
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September 2023 by SEAN HARTERY
Verizon took money out of my bank account without my knowledge or permission. the account had been closed for months and they wouldn’t let me make a payment by not letting me into the account. months later they just took 400 dollars out of my account saying it was through auto bill pay which I did not have or authorize. These people have just taken the money I was going to use to pay my car insurance and now there’s a good chance I will have my license suspended and then I can’t work so good chance I’ll lose my apartment I have a baby on the way and Verizon does this they are crooks
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September 2023 by Cool Halloween
Great service. They took care of what we needed done in a timely manner. Thank you.
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September 2023 by Andrea Bouvier
Helpful manager, clean store, fast service. Highly recommend
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June 2023 by Emily Benitez
Victor was absolutely wonderful! We had been through the wringer all day at various phone stores trying to get taken care of. He steered us in the right direction and eventually got us set up on a new line and with new phones. He was very pleasant and took great care of us even when we ended up being there a little past closing time. We couldn’t be more pleased with the service at this store. Thank you so much Victor! ?
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April 2023 by C c
As a business owner, I’ve been in here for 45 min all because I have multiple phones in my business account. I am a black owners management company I service a lot of clients and employee a lot of people. And I have never ran into such racial discrimination and issues with ordering phones. The 500 gig phone isn’t carried in stores so when going in and asking they assume it’s fraud. I’m going to close and pay off all lines and never deal with Verizon again. Customer service is a 2/10
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April 2023 by Jim Julien
Horrible customer service. One rep ignored me as if I wasn't there and speak with my wife instead and i walk out of the store with no clue to what he did with my phone. Total disrespect then the other reps try to help him gaslight the whole situation. I will be looking for a new carrier.
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February 2023 by sheena smith
Victor was awesome helping me with my broken phone and transferring my data
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January 2023 by Megan M
Stopped by the store this AM (not realizing the store didn’t open until 11am) and the gentleman working was so polite and helpful. We had a fairly complicated question and he helped us resolve the issue 100%. We had been in many stores prior and no one ever seemed to be able to resolve the issue but he obviously knows his job well. So pleased with the service. Thank-you for your help today.
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January 2023 by Dagster Blaster
Wouldn’t help me unless I gave the name and phone number. Just wanted to ask some questions about price and features of newer iPhones. Good grief. I left.