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November 2024 by Tonnisha Lindsay
Hello, I am a customer service advocate with United Healthcare and I was attempting to assist a member with getting information to place an order for his diabetic supplies. I called and a man answered the phone gave his greeting and then within 2 seconds disconnected the call. I attempted to call again in which this same man stated " STOP CALLING HERE" and disconnected again. I called for the third time and another man answer and I asked him "Was it him that just hung up in my face." He then asked another worker who stated that our number comes up as "spam." While I understand that is frustrating on the companies end, I cannot control how United Healthcare numbers show up and feel that I deserved to be treat with more respect. I asked for the workers name that disconnected the call and it was not provided. I asked for a manager or name of one and was told " We don't have one." I believe that it was poor customer service and now don't even feel comfortable trusting them with servicing my member. Please advise them to answer the phone and give a moment for the caller to speak and to never hang up in a callers face. I'm not sure if the one who answered the phone was telling the truth about Viera not having a manager, but there was not an apology given for the poor customer service. Please advise them to answer the phone in a friendly manner and not run potential customers away. That is all, thank you!!
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June 2024 by Michael Viola
Friendly and helpful staff.
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September 2023 by F. S.
Quick and efficient service.
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February 2023 by cory g
Very helpful, knowledgeable man. Helped me even tho they were closing soon.
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March 2021 by Lisa S.
BEWARE... this place could end up costing you tons of money!! The follow up and customer service was frustrating & nonexistant! It took months to finally receive my knee brace. 9 months after picking up my brace I am receiving a $621.00 bill!!After questioning the ridiculous pricetag before taking it home I was assured it would be cleared thru insurance. If they even bothered to check insurance (my guess is no), I was NEVER informed of any balance.The owner was prompt to respond; her solution....pay the invoice. I would sell this business too!!Avoid this pharmacy at all costs!!
