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March 2024 by Hannah Manzana
Locals seem to have gotten very comfortable with the use of the surrounding grass area as an open potty. Reeks of urine by the lake . Caught video of a man holding his member while pissing in the wind in the middle of the day there. People also dump garbage illegally there because it is trashed ! On top of the foul smell.The store manager Tom Greenwood is xenophobic and is probably spreading that culture throughout the store . Energy is everything . Went inside with a bandana style hair wrap on a rainy day and received a couple of backhanded stink eye stare downs from a few women shopping . After I left I realized the wrap could’ve been mistake for a Hijab (Burka) so i was definitely “being watched” . Produce was the best section , found some deals but now we use a delivery subscription in place of a club membership. Not worth the awkwardness and silent hostility.
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February 2024 by Betsy
Bought a tv one night and we asked the customer service person if we could bring it back if we were not happy with it. She said absolutely. We ended up having to bring it back the next day. We purchased the t.v. Using two credit cards, with even amounts as I was splitting the cost with my partner. When we brought the T.v. Back, we were issued refunds ( on paper via a receipt) to each of our cards. When I went online later, I discovered that they had doubled the charge on my Credit card. The credit for half this amount was issued on the receipt but when I called the capital One Bjs credit card folks, they said that BJ’s had not approved the credit. When I approached BJs, they claimed that they had “never seen anything like this before,” and said they would take it up to corporate. A day later, nothing had been done by BJs to correct this and Asst Mgr Alicia said that they would email corporate. I have never experienced such inept handling of a mistake that they made. I have spent hours with the credit card company over the phone as well as two visits to BJs to get this straightened out. We will be going to Bjs every day until this ridiculous issue is straightened out. When it is, I plan to cancel my card and refuse to purchase at Bjs immediately. Life is too short for this kind of treatment.
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February 2024 by SaltWaterSun
It seems like every time I go there, I meet an employee who acts like they hate working there.
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February 2024 by Mathu Mathi
Clean store. Reasonable price and good quality products. Many coupons are available. The carts are a bit unclean and old.
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February 2024 by Tammy Brandon
Best service prices
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December 2023 by Bentley bulldog
Clean store. Just like any other wholesale club. Building is getting old. Easy in and out. Get discounts on gas. Good tv selection. No complaints.
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December 2023 by Edward Englert
Does not ancer the phone on hold over 1 hour will not redo the Bjs card
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September 2023 by Donna Herrero
Disappointed. After many years of buying my gas there I just found out that they hold a $100.00 on your account for up to 72 hours besides the cost of your gas. GREEDY. They get 2/3 days of interest. GREEDY.
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August 2023 by cory smith
Great selection, friendly staff. Clean facility. Could use bigger selection of products all around. Prices could be better too.
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July 2023 by Planet Janet
Ordered curbside delivery on a $350 order. They texted it was ready. Went there....let them know what spot I was in...and was informed there is no order!! I went inside to give them the order number and had to wait for them to put the order together. Then they wouldn't take it out and load it for me. There were 2 men standing near my car and they wouldn't help me. I'm very dissatisfied.
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April 2023 by Mercy Lee
Nice location as it’s central on the island. Clean inside and very helpful staff. The manager really knows her stuff and goes out of her way to help. It shows in the staff.The door people can treat you like a thief at times, but it’s hard to see people’s faces behind a mask. I just know I’ve been hounded but, but maybe I look the steamer type, who knows.They finally fixed the gas line!
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April 2023 by A B
So I been going here for a while now because you was the only place I can find my musclepharm protein powder. But now you replaced it with vegan protein and body fortress which are both trash products. And now I have no where to find my musclepharm protein powder. Thanks a lot! No point of me going to shop at that store anymore.
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March 2023 by Wee Min (Na)
Nice location as it’s central on the island. Clean inside and very helpful staff. The manager really knows her stuff and goes out of her way to help. It shows in the staff. The line to get gas can be a problem, but that’s what you get with the beta gas prices I guess.
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March 2023 by Breanna Mills
They have stuff there, you can buy the stuff. But they don’t wholesale good attitudes. All of them are grumpy, only one with a good attitude was the door greeter. Fiancés first bjs shopping experience was getting dirty glances and no help to know what’s going on. And being throughly rushed. Definitely seems like if you wanted to talk to a manager they would be the same way. Regardless I’m still gonna get my grocery items every once in a while.. but I think I’ll stick more to Walmart and Publix.
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March 2023 by Ella Corbett
So disappointed today. Went to the tire center yesterday 2x. Only 1 employee who was swamped. The waiting room was full due to the tire sale they have. So, I went back this morning at 9:00am. No one came to open the dept. Waited in the cold for a half hour. 5 other cars showed up while I waited & left too. Called the front desk to let them know that it was still closed. Been shopping at Bj's since this location opened. They don't seem to care. So, I went to Walmart & purchased my Michelin tires from them. That's money Bj's lost. They truly need to work on their customer service skills. In my day, the management would have stepped in to do the job. Not here.
