-
December 2023 by Mark
I have always loved Chase Bank. I just wish that my local branch would have one of the drive app ATM instead of having to go into the foyer of the building.In Florida, it's not too big. A deal except on days when it's raining.
-
November 2023 by Frances Edwards
Always helpful and polite staff ,knows me by name and always have a willing smile and attitude. I love them.
-
October 2023 by Carla Richards
Angel was super helpful in getting high school account set up ?
-
August 2023 by Laura Storm
Love the customer service ! They are very professional and nice to deal with every time I go in?
-
June 2023 by Sunshine Smith
WARNING! WARNING! WARNING!ZERO STARS!!!!Racist. Petty. Terrible customer service. BULLIES! This is not the branch for minorities at all! They're haughty and could care less about equality among their customers, made me feel less than and devalued as a customer. Triple checked my identity while all the white customers just came and went. Even tried to excuse it by saying the customer next to me was also doing the same, she was ASIAN (proving my point!) Then had three people come out to all stand around as if I was about to rob them! I was in tears when I left. But to make sure they dug all the way in they had their own investigation done (without my request or permission) on the situation so they could send me a letter and reiterate their position. Way to beat a dead horse Merritt Island Chase! You'll reap what you sow, bigger than you sowed and later than when you sowed, but you'll definitely reap your own negative energy and bigotry.
-
February 2023 by George Akers Jr
Went there on my day off Saturday to add my wife to my account and couldn't get it done because they had no staff member that could help me with it. Now I have to take off work during the week and loose pay just to set it up to give them money isn't that funny. Really thinking about closing my account and doing my banking somewhere else
-
December 2022 by Crusader1
Love chase Bank. They have never done me wrong. Have banked with them since 08
-
September 2021 by Mathew Stein
Man, I have been through my fair share of frustrations with Chase as a whole. Lauren here got everything resolved and was extremely pleasant. I was on the verge of pulling everything from Chase but she changed my mind. This is an awesome branch of a not so awesome bank. Thank you Lauren!
-
August 2021 by Isaiah Sanchez
I really don't understand how this specific branch is not rated 5 stars ! No joke or exaggeration this place specifically has been beyond helpful and professional consistently for the last 4 years. Every single time regardless of the time or situation this branch continues to deliver world class customer service hands down. Absolute special shout out to CICI and David . No I don't know them personally they just care about their customers and it shows. Thanks for all you do.
-
July 2021 by Van Grewell
Luv chase bank!
-
July 2021 by Mark Edson
I'd just like to offer a note of THANKS for the quite involved new account process this Chase team...made so easy. From the moment I called last week, I felt like EVERYONE at this branch was there for me...there to serve. Special thanks to David and Tammy for the loads of time, attention and expertise you offered to help navigate a complex situation. I'll look forward to many more visits!
-
May 2021 by Steph Babcock
The bank tellers are always so nice and helpful.
-
November 2020 by Derrick Marshall
Opened an account here with in the first 2 weeks they didn't let a check clear when funds were more than available and charges me 105.00 in Fees. I called they reversed the fees but I don't have time to sit on hold and beg for them to do the right thing. Then last week they made a deposit into my account over a month ago and just caught the error and cost me 1440.00 that I just don't have sitting around. I went up and closed the acct the girl looked shocked.Not a fan of a bank that has a camera in the drive through so impersonal. Large Banks are that just large Banks and don't care about the regular Joe. Want a Good Bank go somewhere else.They just don't know how to treat consumers but they love the word FEE. Beware.
-
October 2020 by John Paul Zepp
Great tellers with excellent service. Manager is either someone's relative or has something to blackmail an executive. Least helpful person in the branch. Best avoided, I go to the Viera branch when I need to see management or get valid advice.
-
July 2020 by Carliss Boles
Never a line at this location. Parking lot is a little tight but easy to leave and enter from multiple directions. Staff is always friendly and quick