October 2020 by Richard S.
First off shall I say I love this store, the worker staff is excellent, Walgreen's as a whole is great, but this store in Merritt Island on Sykes Creek, is simply not being run properly. The staff looks tired and overworked. I heard the pharmacy request help over the loud speaker several times while I was in there, only to see one pharmacist and one assistant working frantically to take care of the phone, drive through and the front counter. This team of TWO handled the customers with the highest level of professionalism, but you can tell they are tired. I understand budgets and staffing issues all too well, I'm in management myself, and the talent pool in Merritt isn't that great...but working these two individuals like this will only lead to you having no staff. The manager of this store needs to get these individuals some help. If the store can't be run properly and people can count on their medicine as they should, then the regional manager should consider hiring a manager more suited to running a store this busy and protecting the lives of patients.
March 2017 by Tree G.
The star rating at three (3) is due to the inconsistency of being consistent? I live quite close to this Walgreens, & when first moved to "the island" as some seem to enjoy referring to (Merritt Island) I do not, & that's a review not to be included here, but mentioning as I moved from Suntree, and LOVED the Walgreens there on 7780 N Wickham was amazing, the cashier's were fabulous, small professional extras that made that a favorite and created devoted customers, others that were either closer to Rockledge or further downstream towards King Center went out of their "zone", drove a bit further,decidedly well worth it. So? When I moved & Walgreens was close? I figured it had to be close to as professionally adept as Wickham right? Well? Kinda... Walgreens on Sykes Creek Parkway is useally fully stocked, rarely at a loss to find a product looking for, quite clean, and generally set up as its other stores, used to shopping in one? Should not be totally lost in others.. The pharmacy closes rather early? Which was both surprising and disappointing (the sister store on Wickham Rd I referred to prior was open till?? Very convenient) but as I now know early closing in Merritt Island is the norm for ALL stores on Island for some bizarre reason, only exception is Walmart & we won't go there now.. but the entire store would shut down VERY early about a year ago, now they have extended the pharmacy hours till 9:00 PM, and the store portion at 10:00 PM. There is a very helpful gentleman that works all areas of the store, and VERY helpful if you encounter in the photo department, or if you can find him to assist if your looking for a specific something & don't feel like trolling around on your own.. he knows all things Walgreens in MI, down to knowing what batteries can be used in place of others? Yes, true & happened to me, but he solved in mere minutes w substitutions and THEY WORKED!! Yea Mr Wonderful Walgreens employee of fabulous talent! But he's only one man... His ability to solve the unsolvable? Without his presence? The staffing there is sorely lacking.. quite pleasant in their "Welcome to Walgreens" greeting, several seem irritated by your entrance, most definitely so if it's close to closing, looking to expedite the ability to be out as quickly as the glares seem to merit, any question posed, the stare seems to go from irritated, to blank, & nothing is said, just go off to find whatever needed to quickly return to front? You thought checkout was next? No.. a startled expression and a grab of intercom with a "Code 21 at front"?? As would seem that some shining star in charge of scheduling seems to most EVERYTIME in the past few months, decided to place a cashier on the front & most used checkout whom is well under the age to sell anything they need to card you on, but no one thought to think? If the person RUNNING the register can't by it? They can't sell either, but there they are, waiting for the calvary to rescue the coded call for help.. Lines get longer, customers patience becomes shorter, and the not old enough "to even touch" (as I was told by one of these little wonders) the product of issue wiggles around twirling a hair strand.... Now I understand that in a pinch perhaps putting little ones on the front register because your short staffed, the one that has to answer the code call has to attend a meeting, or if the manager de'jour has to quickly staff with older because that's the reason "underage" is ON the frontline? But most definitely not any of those excuses anymore? It just seems to be a mistake that management enjoys repeating, if for no other reason than the idea that when that code is called, the ones whom are to respond have nothing other to be doing, will rush right up to save the child & the disgruntled customers will be mesmerized by the call to code & dissipate prior ill will? Should not the ones whom are clearly the best choice be assigned to? Therefore
