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March 2024 by Ruth Lambert
They were very professional took great care of my SUV .did what I wanted done will be back
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March 2024 by Karin Chew
Good customer and reliable customer service
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March 2024 by Bill Wells
The staff was courteous and kept me informed on the progress of my vehicle during the service.
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March 2024 by Richard Alvarez
I was told that I needed front tires and that they couldn't do my wheel balance unless I purchased two new tires. I agreed to purchase them and paid also for a wheel alignment with a lifetime warranty. They left the lights on, and it drained my battery, and one of the mechanics came out and spoke to me in a rude way and made me feel it was my fault. I have been using Firestone for over 40 years and have been satisfied with their work in the past, but I have never been treated like that, and would like corporate to deal with the problem I had.
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February 2024 by Louis Heyn
Made an appointment for oil change and tire rotation. Showed up ten minutes early, checked in and was told my vehicle would be in for service shortly. One hour later, my vehicle had not been moved. Checked with the front desk and was simply told sorry. Asked for my keys and left. Making an appointment at this Firestone store has proven to be a waste of time.
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February 2024 by Pat Channell
The gentleman behind the counter or courteous and professional and explained everything that the car needed and great detail. They did an awesome job!
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December 2023 by Laura Bruckner
Made an appointment to have my 2 year old battery checked. Arrived 15 minutes early and was taken care of immediately. Within 5 minutes I was told my battery was bad and would be replaced for an installation fee of ~$34. New battery installed and I left the store 30 minutes after I arrived. All the service people were friendly and happy to be doing their jobs, so all in all, a very pleasant experience.
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December 2023 by Jeff Kleinman
Because my vehicle is all wheel drive I could not purchase 1 tire of a discontinued brand (Dueller) because of nail damage and I had to by a set of 4 tires. The staff was understanding and gave me the best price Firestone had to offer.
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December 2023 by Tom Phillips
My experience was excellent. Don was a friendly man. I had no negative experience I got there around 9:30 within 10 minutes they brought my truck to the back my appointment was for 10:00 I was out of there but hey or actually I should say before.
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November 2023 by Iris Guzman
Stopped by for quick analysis on car vibration and possible transmission slip upon acceleration..had overall good service. but... service department did not want to give me an opinion on what the vibration or transmission slip was about, so they referred me to transmission specialist. No charge for service this was good..but.. I left exactly with question I arrived with..question was why car was vibrating, and because there was no "check engine" light they did not check with the "ODBC" hmmm??? Interesting..
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October 2023 by zoner3635
I’ll never go to the Firestone in Merritt island again. Took my truck in to get it serviced and rotate the tires. I marked my tires to insure they got rotated. They lied to me, they didn’t rotate them. I also spoke to the manager about the fact that he has a problem with his shop, but he didn’t want to hear it. I wouldn’t recommend this shop to anyone.Services: Tires
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September 2023 by James Stroda
Don't waste your time!!! Scam artists will schedule service and then refuse if they can't upsell you!!Service manager Amber refused to rotate the tires on my '22 Bronco because they were larger aftermarket tires, even though they were factory spec 315/70 r17 size. Then she claimed that it requires a special splined tool (the wheel lock), I told her it's in the glove box. Then she still refused due to "liability" reasons.When I challenged it, she said they could, but only if we were purchasing new tires and it was her call.
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September 2023 by Gino Molinaro
Helpful with my moms car, did it fast and they are nice mechanics but don’t expect good prices or friendly customer service at the front desk from their manager (Greg)
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August 2023 by Charlotte Cruce
Have used Firestone for years in taking care of my car and was happy to see there was one near my home as I'm new to the area. Was able to get an appointment for a time that worked for me, greeted by friendly employees when I arrived. They got me set up quickly, took the car and was done much quicker than I expected them to be (didn't even finish the chapter in my book!). Great service, fair prices. Will be back next time my car needs servicing.
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August 2023 by Diane Bauer
Only trust my precious car with this store on Merritt Island! Amber is very helpful along with Chris, really puts my anxieties over my "collector car with special needs" to rest!