-
May 2022 by Mary D.
Merritt Island, FL location the worst customer service! I walked into store to purchase a door but had questions. Could not find a single person near the door dept. Walked over to the window dept which I found 2 associates just standing around. I asked the female for help OR to call someone and send them over to doors to help me. She blatantly replied with there is no one in doors to help you and if I wanted I could call the pro dept and discuss over phone. I busted in laughter and said, NO I needed to discussed in person before purchasing. She said there wasnt anyone to do that. With anger I replied back to her, so a customer walks into ur store to buy a door and there is no one to help them. She basically just said yep! I quickly turned around and states Lowes gets my Biz! I was compelled to call the store and complain to a manager. I unloaded my frustration onto whoever picked up the phone which she said she would offer to transfer me to a manager to speak to. Over 15+ rings and 2 additional transfers, never was I connected to a manager
-
December 2021 by Charles Thomas
Do not start a home project with Home Depot they are the worst been waiting almost a year for my windows to be installed they’ve missed measured twice started this project in February 2021 they are now saying it should be installed by May 2022
-
December 2021 by Heather Hernandez
Susan falsely accused my husband of stealing,saying she seen him not scan something in the bag,proceeded to ruffle through our single bag only to find he’s not a Thief..apparently this isn’t Susan’s first time accusing ppl of stealing,even going as far as kicking persons out of the store for being in there too long while browsing…totally unprofessional/
-
October 2021 by Jennifer Millner
Store stocked and clean. Friendly and helpful staff
-
October 2021 by Spartacus S.
Despite showing proof I'm a veteran I was refused the discount. Manager was rude. I'll never return nor will I spend another nickel at Home Depot. Congratulations on standing your ground on $1.90. It'll be the last of my money you'll ever see. Lowe's never did this. They'll get my money from now on.
-
June 2021 by B R.
I have been waiting since early May for countertops for my kitchen. They now say they are almost out of production!I have a tentative install date for June 29th! That's not a promise ... just tentative! I will NEVER use Home Depot again! I will probably buy glue, paint and nails but their install is such a big disappointment. Oh, btw , I am now into my third payment on product and service that I do not have! Go elsewhere. I am going to check with other Kitchen installers today and will cancel with Home Depot.
-
May 2021 by Tod McNeal
Ordered the 4 gallon 18 volt Ryobi battery powered sprayer (combination of two units) that were on sale at a very good price. They arrived earlier than predicted!
-
May 2021 by Joe Horton
I’ve been given the run around for the past two months about IN STOCK cabinets that I’ve already paid for. Every time I speak with someone, they give me a different answer and a different date and a different reason as to why my cabinets have still not shipped. I’ve been without a kitchen now for 3 months! Horrible customer service.
-
April 2021 by Vic Segall
Bought 50 bags of mulch, at a great price, from the MI Home Depot today. After paying inside, Connor, their yard man, loaded my truck with the bags. Obviously tired already since the vehicles were lined up and were loading multiple 10s of bags each, he loaded mine. Even with a covid mask on, you can tell by someone's eyes whether or not they are smiling or frowning. He was mostly smiling (except when he hauled three bags at a time). I loaded a few myself. I offered him a tip, he told me he couldn't accept, and he went to the next person after he said thanks for my purchase. People make a business good or regretable. Conner is an example of making it great to shop there.
-
December 2020 by Thomas J.
Larger store pretty well stocked. Friendly and helpful staff. Cashier was good could ever joke. I guess Christmas day is when all specials are. LOL Keep up the good work
-
December 2020 by Our Plumbing Is Out O.
WOW! HOME DEPOT'S BATHROOM IS WHERE IT'S AT! First of all, the decor is LOVELY. Not my style, but good for a public bathroom. And would we expect anything less from a home improvement store? No. We would not. Second, the bathrooms are situated back by all the wood. I don't know if they planned it that way but if there were any bad smells in the restroom, I could not tell because all I could smell was fresh wood. Good move, Home Depot. It was also clean...very clean. No trash on the floor. Air blower and paper towels. Garbage can in the right place. Period products in a machine that hadn't been bashed in (another drop a quarter in the machine deal here but I'll forgive them since everything else was top notch). If YOUR plumbing is out, search no more. This is your new restroom. But just to make sure, I'll keep posting reviews. Because our plumbing is going to be out for a while.
-
November 2020 by Deserre K.
They failed us miserably and didn't make it right. Hired them to replace all windows at $24,000 only to have a 7 week job turn into 7 months and still no windows. 2 wrong orders every window ordered wrong twice, after being measured by managers and wrong window style. 3 failed installs. Home left in disarray, extreme stress and frustration. They refused to discuss compensation until job done and the offer was insulting. We regret using them. We now know of many who also had issues. Poor customer service, poor communication and poor response in making it right. Shame on you Home Depot!!! You've just lost our business for life! I'd leave negative stars if I could. Ok
-
August 2020 by Katherine F.
I had a terrible experience with a pushy, condescending, unprofessional Rheem warranty contractor from Hedden Plumbing. I contacted the Home Depot store in Merritt Island and was directed to Veronica. She listened to my problems with Hedden Plumbing and sprang into action. She coordinated with Rheem and Delta Mechanical and sent me a professional plumber who replaced my water heater with no issues. I have been made whole and cannot thank Veronica, Rheem and Delta Mechanical enough. It's a pleasure to work with true professionals.
-
July 2020 by Matthew Ciappetta
One of the most helpful Home Depot's I've been to the staff is courteous and knowledgeable
-
April 2020 by William E.
I would like to say thanks to the service department at this store. During this time of COVID-19 recommendations on social distancing, and since I am 78, I was in need of a couple of items from this store. I went online and selected the Merritt Island store. I could easily research the items that I needed and select store pickup. The home depot let me know when my order would be ready and asked that I call when a few minutes away so they could deliver my order to my waiting car. Sure enough, when I pulled up the order was waiting. This has happened again and again on subsequent orders and each time the order is correct and delivered car side. Thanks, Home Depot Team.