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December 2023 by Latoya W.
I met with Scott today the manager at the Merritt Island location. He is very professional very kind so helpful and thoughtful. I truly appreciate his great customer service. I can tell he's been doing this for a very long time and he definitely knows how to treat his customers. I am not feeling well at all and he was so helpful to go inside of the office check on some information for me and then come back out to my car to let me know what's going on again I appreciate him so much. God bless him and his family and I hope and pray he's able to get some type of praise for his amazing
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December 2023 by Alexis W.
Two months ago I called Life Storage in Merritt Island to reserve a spot for our trailer. We were sent an email with our reservation and monthly rent ($113). When checking in today, I was greeted by Michelle at the front desk. Michelle was helpful during the check in process but when I asked to confirm the rate, she told me it would be $220 a month. I showed her the email I received with the rent at $113 a month and Michelle double checked their system notes showing that that was our rent price. Michelle proceeded to call her manager, Dawn, for approval. Apparently even with an email stating our monthly rent price, Dawn said they could not honor that quote and we would need to pay the $220 a month. Once again I asked Dawn if they could honor what they quoted us because we have been waiting for this spot and Dawn said their system can not do that. If you get a quote from Life Storage and show them the proof from their email at check in, don't be surprised when they don't honor the quote!! You're better off using a storage unit that honors what they say and values their customers.
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December 2023 by Skip V.
Not having a basement sucks. What a perk of living in the Northern Tier, but alas... the weather. So, if we're going to keep things neat and tidy while still having a place to park a car out of the elements, storage is a must. Life Storage has a great location, out of the way but close to home here in Merritt Island. Scott, the manager, is great to deal with, and pricing is competitive (but definitely not the cheapest). The facility is secure, super clean and well-maintained. Just what I needed to keep the house clutter-free, the wife happy, and stay somewhat within budget!
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December 2023 by Nichole Barna
Scott's professionalism and friendly demeanor stood out and was the reason I chose Life Storage. He took the time to understand my storage needs and provided me with the information I needed to make an informed decision. He went above and beyond to ensure that the entire process was smooth and efficient, and he was patient in answering all my questions. He definitely demonstrated a deep knowledge of the facility and its services. 10/10 would recommend Life Storage on Merritt Island.
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November 2023 by Penelope M.
Scott's professionalism and friendly demeanor stood out and was the reason I chose Life Storage. He took the time to understand my storage needs and provided me with the information I needed to make an informed decision. He went above and beyond to ensure that the entire process was smooth and efficient, and he was patient in answering all my questions. He definitely demonstrated a deep knowledge of the facility and its services. 10/10 would recommend Life Storage on Merritt Island.
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November 2023 by Alice Dwyer
This storage facility is excellent, providing an easy and convenient access with lots of security, giving us huge peace of mind. The staff is very friendly and helpful. We highly recommend this location for outside vehicle storage.
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November 2023 by Amanda Aiken
Had zero issues during my last 11 months here! Great location. Felt clean and safe, multiple cameras and you have to always use your code to get in and out. Great staff ( always was the same nice guy). This place was ALMOST 5 stars… my only two downfalls is we paid for this place because it was air conditioned/ climate controlled and it felt so stuffy and hot inside. Second downfall is the price increase was a huge jump which is really the only reason we’re leaving. Thankfully we got a storage shed and sold some things for it all to fit and save a ton of money. I understand most things right now are increasing sadly in price but going from 168$ a month to 240$ ish a month is A LOT and you really have no choice but to pay it unless you have options. Otherwise great staff, great location, great safety, clean and well taken care of property. If you can afford it? This is the place!
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November 2023 by J Mann
Thank you Scott and Ben for taking the time to understand my needs and getting me a suitable storage unit at a better than expected price. This facility is pretty new and clean I would recommend
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November 2023 by Matt Williams
I am super happy with the front office's help with getting me the best possible price/option for the unit. Great onboarding experience.
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November 2023 by Luis Rodriguez
Great customers skills was able to help me from that first phone call and when arriving at the office help was on my first foot step of the door.
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November 2023 by Michelle
It was so simple to rent this online and they sent me my gate code & storage unit #. All I had to do was move in . It was all done online & couldn’t have been easier .
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September 2023 by Cristyn Amato
Bill thank you so much! Even though I'm dyslexic and had to run around trying to locate my unit even though you told me right where to go ha anyways SO SUPER! He was absolutely amazing on the phone I did not even have to go in!! Explained everything to me. Helped me tremendously!! So I thank you for that. I was able to drive up enter my code *First time being here ever, Welcome Cristyn and boom found my unit and I'm moving on in! Amazing deals, very clean, I don't have photos of inside but you go through sliding automatic doors you must enter code AGAIN! SO super safe feeling all around only open at 6am to 10pm so they lock everything up! I absolutely loved that, some people don't they like night access so this may not be your place but hey I'd give it a try! Best price, fees not crazy, oh you can DOUBLE lock your unit it looks like. I appreciate all the help and I look forward to meeting everyone (:
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September 2023 by Danny McPherson
Very professional and courteous. All our questions were answered and you had just what we needed.
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July 2023 by Violeta Luna
Excellent customer service by Michelle, she was respectful and prompt to answers all questions!
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July 2023 by Michele Kushner
Michelle was so nice and helpful! I was so thankful for her willingness to explain everything ! Thank you Michelle❤️
